“Be aware this company is fraudulent. I booked a flight from Santiago to Puerto Natales fully refundable with insurance. I cancelled as my husband had COVID and my child was ill while the flight was in the air and they said they would not reimburse me as flight was in the air and despite the travel insurance. This company takes your money overcharges and does not deliver on their service. Be aware as well when I originally booked the flight 5 months prior in April they would not let me do seat selection- and when I tried to cancel the flight at that point because of this and well before the flight took off the statement they sent me was that the airline would not let me cancel and now that I emailed them again while the flight was in the air- oh we are so sorry but the insurance will not let us reimburse you. Be aware and be advised. Solange Wyatt”
“Do not trust eSky!
I booked a flight with Finnair through esky and they made me pay 29 euros for baggage claiming that the flight doesn't include it in the fair. They're refusing to refund the amount now and then claiming that the amount is a service fee by eSky which at no point of the transaction gets mentioned which is again done to deceitfully misinform customers.
Finnair offers 23 kgs of baggage in their fair but by misinforming customers that it is not included they make the customer purchase the baggage for 29 euros.
I submitted proof of the same multiple times and they keep trying to avoid a refund.
Horrible experience and cannot be trusted as a service provider.”
