eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.52

4.5 Rating 1,024 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Roma Littel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PNorfolk Fan Oven Element - 2500W - (ES1019719) The part was delivered a little quicker than stated but when I got round to repair the videos of 'how to' were extremely useful. One problem was the fan. Working before I started - not afterwards. On my Hotpoint double cooker the wiring is looped back to the fan and in the fitting of the element it invisibly became detached (Video of replacing helped). All I needed to do was remove the back panel and reconnect it. The whole exercise was great because in the process the cooker got thoroughly cleaned including the top oven fan and years of dust from inside the back. A well used old cooker now looks and smells like new. Thanks again espares.”

Helpful Report

Posted 7 years ago

“Needed new cooker element, arrived in 24 hours, very easy to fit, and online video helpful Thanks again great service”

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Posted 7 years ago

“I ordered a microwave dish for my Miele and it was supposed to be delivered 07/06. It’s now 13/06 and still no sign of the dish . When I chased them they said there was a problem with their system since 02/06 and they still could not tell me when it would be despatched . I have asked for a refund and was then told there was a small chance it would be despatched but didn’t say when . Really bizarre”

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Posted 7 years ago

“eSpares were nothing short of exemplary in their customer service. I needed some really good customer service with some flexibility- which eSpares provided. Can’t recommend them enough.”

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Posted 7 years ago

“They sent out a part with no protective packaging, it was just in a cardboard box, so it inevitably arrived broken. Ten days after I send it back for a replacement I have heard nothing from them, no replacement or refund. There has been no answer to an email I sent and its not been possible to get through to them on the phone. Very bad customer service.”

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Posted 7 years ago

“Sent me a replacement for a damaged item pronto, great customer service team. Item came next day. Next time get someone to QC before Posting!”

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Posted 7 years ago

“Easily to find parts of good quality, price and speedy delivery”

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Posted 7 years ago

“Chose e spares as they assured next day delivery. This did not happen and consequently it was too late as we left for our holiday. Very disappointed as in the past have had good service.”

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Posted 7 years ago

“From going to espares site, typing and my oven number and ordering the element was quite a painless experience. Element here in 2 1/2 days, I fitted it myself and oven works great again, very pleased with the service.”

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Posted 7 years ago

“Espares are simply awesome and have literally saved me hundreds of ponds. I have ordered spares for vacuum cleaners, dishwasher and mower (all so easy to replace), when previously I would have simply taken the item to the tip. Their pricing is fantastic and their service is superb, I have no hesitation in highly recommending them. So much so, that I have even told several people about them, that I have seen at the tip just about to dump an item. It gives me great satisfaction to see people then putting the item back into their car and clutching their phone where I have given them details of the Espares web site. If you are not bothered about saving money, then do it for the planet, you know it makes sense.”

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Posted 7 years ago

“Total muppets No delivery, 7 pence a minute to call and total time wasters and still no refund 2 weeks after they lost it”

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Posted 7 years ago

“Direct from Supplier cheaper than ESpares I have used this for years assuming they would be cheaper that AEG but I am wrong, Same part at AEG 23, ESpares £27, delivery more expensive. Last time I ordered they guaranteed 3-5 days but it was longer, I emailed them but no response. Try AEG over Espares, much cheaper”

Helpful Report

Posted 7 years ago

“Absolutely awful service, packaging totally wrong for item sent - small protrusion broken - so returned; replacement sent exactly the same. Sent email asking for return label but no response, resent email still no response so having to return against original label. Seems like they will not recognise their mistakes and hope by ignoring you the problem will go away.”

Helpful Report

Posted 7 years ago

“I would avoid this company at all costs. After ordering a new oven door and it not being delivered on the due date. When I called the delivery company the informed me the door was smashed in transit. That’s when the fun began trying to get someone anyone with half a clue just how to deal with my case. A pretty straight forward customer service you would imagine. Oh no not with eSpares if your lucky enough to get a response. It’s from someone who hasn’t read the email the we’re responding to. 🙈 So after 15 days I am still with out my part. 😡🤬 Will never use eSpares again!!!”

Helpful Report

Posted 7 years ago

“Have used eSpares before and this time they got me out of a right mess. I smashed glass door to my old (ish) cooker recently and rang eSpares on Friday pm to order new door after speaking to customer service advisor with make and model of cooker. New part arrived on SATURDAY pm... Less than 24hrs after ordering and it was fixed and ready for Sunday lunch!! Cant thank eSpares enough for their brilliant service and I would highly recommend as this isnt the 1st time they got me out of a pickle!!”

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Posted 7 years ago

“Sent me the wrong item. Then won't reply to emails asking to change it. Will end up just throwing it away”

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Posted 7 years ago

“delivery hopless will not use again”

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Posted 7 years ago

“Paid for next day service three days later still no part or no reply to email Poor”

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Posted 7 years ago

“I paid for next day delivery and did not receive the item within that time frame. Poor customer service”

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Posted 7 years ago

“Goods arrived before time. Well pleased as is my wife who now has her tumble drier running again with it's new drive belt. God Bless. D.”

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Posted 7 years ago

eSpares is rated 4.5 based on 1,024 reviews