“My 1st accident claim in 6 years, I cannot believe I have been with such an incompetent company for this length of time if I knew how bad the customer service was. Or lack of. Having the chase them repeatedly, no call backs with updates. Having to call them many times with being on hold for up to an hour and no apology when expressed my concerns of any issues I am coming across. I would not recommend this company to anyone. Stay clear.”
“Very difficult to opt out of autorenew.
The only way is by phone!
You can imagine the wait, recorded messages etc. "You are important to us" etc!
And then when you do finally get a person and insist, despite all the "we can look at it again".
Later you go back to your online details and you're still listed as autorenew!”
“After many years with esure, this is definitely my last. The one time I have to make a claim, they are completely useless at anything. My car was undriveable after an accident and recovered by the police and despite their aim to get you a courtesy car within 2 days, they fail to tell you that you can only have one when the repair shop get your car. Over a week later and despite being on hold everyday for over an hour to be told it's being collected that day, the car is still at the recovery yard and no contact has been made to collect. Every advisor says the same thing, they can't put a date or commitment on anything. So in short, esure are great until you have a claim. If you are thinking about using them, just AVOID.”
“No reply to emails, no reply to online chat, cancelled policy day before the letter arrived reuested payments on the 1st and took them out on the 17th”
“I thought this insurance company was a reputable company but unfortunately it really isn’t. Had a crash a week ago today unfortunately I’m still waiting for a courtesy car the customer service line I’ve called more than 12 occasions to be put on hold then put through to another call centre operator that then asks for all information again repeatedly. I would of given zero stars for this but that’s not an option also the garages that they use to repair my car are also just as useless I’ve called them on a number of occasions to be told they don’t have any cars available (Gemini Arc ) so then was told they would outsource a vehicle from enterprise cars , Gemini gave me a reference number to give enterprise a call and quote this reference enterprise didn’t have a clue about the reservation so I’m still stuck getting Uber’s everywhere I still have to work and take my children go school and have been offered nothing . If I were you reading this I’d take note and stay away from both Esure and Gemini arc garages your wasting money using these companies”
“This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and I contacted Esure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressing. So beware”
“Useless!AVOID AT ALL COST!
They are happy to take your money but refuse to actually provide the service you pay for!
I have been driving over 40 years and never made a claim in my life.
If I could put 0 stars I would, I don’t even know how to describe these cowboys.
very bad service at all, never recommend to anyone to going with this cheating Esure insurance. If you don't want stress avoid them, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision.
I paid the full amount for full Year my insurance then I had accident not my fault then After few days I received the latter from esure my insurance increased by about £153.77 Absolute disaster.
This below is also from their decision for my car this was a big insult to me with a low price calculated by everyone who watched the dash camera footage they said it was not my fault and there were more than 30 who saw it but esure says it is my mistake, so says esure insurance in which I believed a lot, I just want to warn with my truth all those who think to buy insurance from ESURE.
Their decision
As there's some pre-existing damage to your car, to the rear bumper and the driver’s side rear door , its only right that a deduction is made for this as well. The additional damage was estimated at £1132.00, using preferential rates, and we deducted £548.00 to reach the valuation of £3200.00.
In addition, as you are aware, due to the mileage discrepancy advised on policy inception and being different to the mileage actually covered, we will be settling your claim on a proportionality basis. The settlement will be based on 83.81% which equates to £518.00 this has also been deducted from the settlement below.
Thanks to everyone who read my true story about Esure car insurance”
“The worst insurance to pay for a claim. It has taken a month and still haven't received the cheque. The car needs repairs and they are just keeping the money. Very bad customer service, every call has been longer than an hour to be put through. Cheap but it is not worth it if you have a problem.”
“Please avoid at all costs, this company is the worst company I have ever experienced! It is clear that the staff are not treated well and they then get marked down on customer service because the management and the whole process is flawed. If you need anything from Esure be prepared to constantly chase, get incorrect information repeatedly and be spoken to rudely.”
“Contact centre staff are hostile an dunhelpful an dtak eout payments when they agree not to an dmess up payments. Insurance is wildly expensive and increases without good reason. Cannot wait to leave.”
“It’s been 3 months and they’ve still not helped with my claim they’re pushing it off if anything, don’t go for e sure go for an insurance that will fight your claim.”
“Be VERY careful if you might add someone on to your policy in the future, they only insure very low risk people and give no explanation if someone is deemed too high risk to add.
My partner cancelled his policy today because he tried to add me and was told that as an actor I was 'high risk'. This is weird enough (why would actors be high risk?) but we even explained that I'm primarily a VOICEOVER actor working from home, and also separately a business owner (also WFH), and were still told that they can't cover me. Guy on the phone couldn't give us any answers or even pass us on to a manager, so we just had to cancel the whole policy, lose no claims bonus and go somewhere else. Lack of explanation left us feeling like I'd been discriminated against for no good reason.”
“I was hit from behind by a bus. No injuries , no sharp breaking. Full cctv of incident. My insurer Esure accepted 100% of blame as they couldn’t see why I had slowed. The bus driver had action taken against him by garage but still Esure wanted to accept 100% of blame. I was told that a court case would find us to blame. I asked what experience of court , or courses had the accessor been on , none was tha answer. Esure simply do not find it cost effective to fight a case on your behalf so they submit to liability and pass the cost onto the driver. My insurance increased by 1/4. Pick an insurer that will fight your corner, that certainly isn’t Esure”
“I’m very upset with Esure. After waiting 3 months for an appointment to have the car repaired, I’m informed that the company they use for repairs - Gemini in Newport- they can’t supply a courtesy car at the moment, so have to wait for at least another week for them to find me a car.😡 this isn’t helping my blood pressure!”
“Great service when buying the policy. Terrible service when help is needed: emails are not responded to, other than the cursory acknowledgment, and phone calls are unanswered. I would honestly advise potential customers to avoid this company to avoid having the same frustrating experience and totally inadequate service.”
