Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought this insurance company was a reputable company but unfortunately it really isn’t. Had a crash a week ago today unfortunately I’m still waiting for a courtesy car the customer service line I’ve called more than 12 occasions to be put on hold then put through to another call centre operator that then asks for all information again repeatedly. I would of given zero stars for this but that’s not an option also the garages that they use to repair my car are also just as useless I’ve called them on a number of occasions to be told they don’t have any cars available (Gemini Arc ) so then was told they would outsource a vehicle from enterprise cars , Gemini gave me a reference number to give enterprise a call and quote this reference enterprise didn’t have a clue about the reservation so I’m still stuck getting Uber’s everywhere I still have to work and take my children go school and have been offered nothing . If I were you reading this I’d take note and stay away from both Esure and Gemini arc garages your wasting money using these companies”

Helpful Report

Posted 3 years ago

“This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and I contacted Esure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressing. So beware”

Helpful Report

Posted 3 years ago

“Useless!AVOID AT ALL COST! They are happy to take your money but refuse to actually provide the service you pay for! I have been driving over 40 years and never made a claim in my life. If I could put 0 stars I would, I don’t even know how to describe these cowboys. very bad service at all, never recommend to anyone to going with this cheating Esure insurance. If you don't want stress avoid them, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. I paid the full amount for full Year my insurance then I had accident not my fault then After few days I received the latter from esure my insurance increased by about £153.77 Absolute disaster. This below is also from their decision for my car this was a big insult to me with a low price calculated by everyone who watched the dash camera footage they said it was not my fault and there were more than 30 who saw it but esure says it is my mistake, so says esure insurance in which I believed a lot, I just want to warn with my truth all those who think to buy insurance from ESURE. Their decision As there's some pre-existing damage to your car, to the rear bumper and the driver’s side rear door , its only right that a deduction is made for this as well. The additional damage was estimated at £1132.00, using preferential rates, and we deducted £548.00 to reach the valuation of £3200.00. In addition, as you are aware, due to the mileage discrepancy advised on policy inception and being different to the mileage actually covered, we will be settling your claim on a proportionality basis. The settlement will be based on 83.81% which equates to £518.00 this has also been deducted from the settlement below. Thanks to everyone who read my true story about Esure car insurance”

Helpful Report

Posted 3 years ago

“The worst insurance to pay for a claim. It has taken a month and still haven't received the cheque. The car needs repairs and they are just keeping the money. Very bad customer service, every call has been longer than an hour to be put through. Cheap but it is not worth it if you have a problem.”

Helpful Report

Posted 3 years ago

“Please avoid at all costs, this company is the worst company I have ever experienced! It is clear that the staff are not treated well and they then get marked down on customer service because the management and the whole process is flawed. If you need anything from Esure be prepared to constantly chase, get incorrect information repeatedly and be spoken to rudely.”

Helpful Report

Posted 3 years ago

“Contact centre staff are hostile an dunhelpful an dtak eout payments when they agree not to an dmess up payments. Insurance is wildly expensive and increases without good reason. Cannot wait to leave.”

Helpful Report

Posted 3 years ago

“It’s been 3 months and they’ve still not helped with my claim they’re pushing it off if anything, don’t go for e sure go for an insurance that will fight your claim.”

Helpful Report

Posted 3 years ago

“Be VERY careful if you might add someone on to your policy in the future, they only insure very low risk people and give no explanation if someone is deemed too high risk to add. My partner cancelled his policy today because he tried to add me and was told that as an actor I was 'high risk'. This is weird enough (why would actors be high risk?) but we even explained that I'm primarily a VOICEOVER actor working from home, and also separately a business owner (also WFH), and were still told that they can't cover me. Guy on the phone couldn't give us any answers or even pass us on to a manager, so we just had to cancel the whole policy, lose no claims bonus and go somewhere else. Lack of explanation left us feeling like I'd been discriminated against for no good reason.”

Helpful Report

Posted 3 years ago

“I was hit from behind by a bus. No injuries , no sharp breaking. Full cctv of incident. My insurer Esure accepted 100% of blame as they couldn’t see why I had slowed. The bus driver had action taken against him by garage but still Esure wanted to accept 100% of blame. I was told that a court case would find us to blame. I asked what experience of court , or courses had the accessor been on , none was tha answer. Esure simply do not find it cost effective to fight a case on your behalf so they submit to liability and pass the cost onto the driver. My insurance increased by 1/4. Pick an insurer that will fight your corner, that certainly isn’t Esure”

Helpful Report

Posted 3 years ago

“I’m very upset with Esure. After waiting 3 months for an appointment to have the car repaired, I’m informed that the company they use for repairs - Gemini in Newport- they can’t supply a courtesy car at the moment, so have to wait for at least another week for them to find me a car.😡 this isn’t helping my blood pressure!”

Helpful Report

Posted 3 years ago

“Great service when buying the policy. Terrible service when help is needed: emails are not responded to, other than the cursory acknowledgment, and phone calls are unanswered. I would honestly advise potential customers to avoid this company to avoid having the same frustrating experience and totally inadequate service.”

Helpful Report

Posted 3 years ago

“Service and phone line very bad, waiting hours nobody answer”

Helpful Report

Posted 3 years ago

“easy to get insurance very difficult and expensive to cancel.would not recommend or use again”

Helpful Report

Posted 3 years ago

“40 minutes to try to contact customer service. Still unable to get through. Giving up. Will try another day. Live chat feature is just a robot.”

Helpful Report

Posted 3 years ago

“I am not happy .because I had a problem for windscreen repair took 7 days.really bad experience.I didnt go work shopping lots of lost.”

Helpful Report

Posted 3 years ago

“Absolute garbage. Customer services couldn't two shits wether you are happy or not they just want you to get off the phone so they can go back to pissing other people off. Dont bother with these arseholes”

Helpful Report

Posted 3 years ago

“They are happy to take your money but refuse to actually provide the service you pay for! I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired... Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Staff need training as to what their claim process is. I've waited nearly 2 months an I am no further forward. Staff members are rude despite their ineffective service.”

Helpful Report

Posted 3 years ago

“No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates. Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part”

Helpful Report

Posted 3 years ago

“My renewal insisted I have a burglar alarm as my contents are down at almost £100,00! I informed then that he figure was wildly incorect & that I am just an average householder with average contents. Despite this they refused to insure me without me installing a costly & unwanted burglar alarm. I was put on hold for nearly 40 minutes & then got cut off before I was told this. I have now cancelled the renewal! I will never go through Esure again. Very unprofessional handled, very unfriendly.”

Helpful Report

Posted 3 years ago

Esure is rated 3.4 based on 1,916 reviews