Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,914 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DAYLIGHT ROBBERY Charged for changes added to policy did not ask if needed to do refresh anything on policy APPARENTLY NOT THEIR JOB 🤔not good customer service charged £100 pound to change vehicle charged admin fee of £26 pound twice with any other company this would be done free on line - THIS WOULD BE CALLED CUSTOMER CARE WHICH THIS COMPANY DOES NOT KNOW ABOUT UNFORTUNATELY”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“The most incompetent, vindictive insurer I've ever had the pleasure of dealing with. Have gone out of their way to obscure, confuse and bully me at every opportunity. Dont insure with them”

Helpful Report

Posted 3 years ago

“Cannot get through to anyone to query problems. All online which couldn’t asnswer my question and couldn’t get through to chat to anyone”

Helpful Report

Posted 3 years ago

“I am currently waiting a claim which I thought was going g through to be told ( after waiting 2hrs 45 mins on the phone that none of my uploads hadn’t gone through and to disregard the text of it being written off , the settlement offer , and asking for my finance settlement . I’ve been waiting a week with no correspondence and the first call being over and hour and this last one today . 2 hours 49 mins . I was told a link would be sent so I would have to start again with my claim and uploading pics and the link hasn’t been sent so I may have to call again and wait another 3 hours . I sent 3 emails which have never been answered or acknowledged .”

Helpful Report

Posted 3 years ago

“I’ve just been waiting an hour on the phone to speak to Esure. They “appreciate my patience” (apparently) and have said for 50 mins that “they’ll be with me soon”. I was going to ask to change some details of my policy, but after waiting so long to speak to someone I’ve decided to cancel my policy.”

Helpful Report

Posted 3 years ago

“As most of the other reviews state. Avoid. Been 6mths and damage to car still not repaired useless.”

Helpful Report

Posted 3 years ago

“Do not I mean do not use this company.The most incompetent company I have ever been with .Not only did they take five months to sort my claim out but after phoning them to tell me I will not be renewing my insurance with them they immediately cancelled my policy letting me drive around without any insurance after phoning them they admitted they made a mistake but couldn’t renew it so compensated me so I would leave and get another company now this is the third week of waiting for my money utterly disgraceful company.”

Helpful Report

Posted 3 years ago

“Customer service all driven to sales growth and pricing quotes but back of house is disorganised uncommunicative and miserable. Even the hold music is designed to make you miserable and fearful to challenge and whilst its obvious all about profit the approach destroys any confidence in their commitment to customers so i cant imagine its a pleasant place to work”

Helpful Report

Posted 3 years ago

“Rip off once purchased better pricing issued but refuse to acknowledge the better deal. Then charge for cancellation no offer of help just take it or leave it attitude. Be very careful before committing to purchase.”

Helpful Report

Posted 3 years ago

“Upon car insurance renewal, I received a threatening and coercive letter informing me that 'My card company has advised us that the renewal premium has not been made and is therefore outstanding.' Which makes no sense whatsoever. They have made no contact with my card company to see if payment has been sent, they have just simply not received payment as I have not renewed. The statement makes it seem like active effort has gone into retrieving some kind of 'due debt', when in actual fact no debt exists, and no effort was made. They have stated that I should call them to advise them that my renewal was not required. This is not a requirement by law, regardless of what nonsense they put in their contract. A letter like this can scare the more vulnerable.”

Helpful Report

Posted 3 years ago

“I’m disgusted that this company is allowed to operate after screwing my claim up and taking 5 months to sort out they have now cancelled my account by mistake and rang me apologising and asking me to now get my insurance sorted out because of there mistakes.I would not recommend anyone using this company it should be shut down I have just passed all my information to the ombudsman and hopefully they get a result especially after seeing all the other reviews I’m not the only one totally disgusted.”

Helpful Report

Posted 3 years ago

“My 1st accident claim in 6 years, I cannot believe I have been with such an incompetent company for this length of time if I knew how bad the customer service was. Or lack of. Having the chase them repeatedly, no call backs with updates. Having to call them many times with being on hold for up to an hour and no apology when expressed my concerns of any issues I am coming across. I would not recommend this company to anyone. Stay clear.”

Helpful Report

Posted 3 years ago

“Very difficult to opt out of autorenew. The only way is by phone! You can imagine the wait, recorded messages etc. "You are important to us" etc! And then when you do finally get a person and insist, despite all the "we can look at it again". Later you go back to your online details and you're still listed as autorenew!”

Helpful Report

Posted 3 years ago

“After many years with esure, this is definitely my last. The one time I have to make a claim, they are completely useless at anything. My car was undriveable after an accident and recovered by the police and despite their aim to get you a courtesy car within 2 days, they fail to tell you that you can only have one when the repair shop get your car. Over a week later and despite being on hold everyday for over an hour to be told it's being collected that day, the car is still at the recovery yard and no contact has been made to collect. Every advisor says the same thing, they can't put a date or commitment on anything. So in short, esure are great until you have a claim. If you are thinking about using them, just AVOID.”

Helpful Report

Posted 3 years ago

“Website crashed and didn’t process insurance but charged my card”

Helpful Report

Posted 3 years ago

“The worse insurance company I have dealt with, awful AVOID AVOID at any costs”

Helpful Report

Posted 3 years ago

“No reply to emails, no reply to online chat, cancelled policy day before the letter arrived reuested payments on the 1st and took them out on the 17th”

Helpful Report

Posted 3 years ago

“I thought this insurance company was a reputable company but unfortunately it really isn’t. Had a crash a week ago today unfortunately I’m still waiting for a courtesy car the customer service line I’ve called more than 12 occasions to be put on hold then put through to another call centre operator that then asks for all information again repeatedly. I would of given zero stars for this but that’s not an option also the garages that they use to repair my car are also just as useless I’ve called them on a number of occasions to be told they don’t have any cars available (Gemini Arc ) so then was told they would outsource a vehicle from enterprise cars , Gemini gave me a reference number to give enterprise a call and quote this reference enterprise didn’t have a clue about the reservation so I’m still stuck getting Uber’s everywhere I still have to work and take my children go school and have been offered nothing . If I were you reading this I’d take note and stay away from both Esure and Gemini arc garages your wasting money using these companies”

Helpful Report

Posted 3 years ago

“This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and I contacted Esure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressing. So beware”

Helpful Report

Posted 3 years ago

Esure is rated 3.4 based on 1,914 reviews