“The online chat service require 3 attempts before I eventually found out that it would cost £360 to add my daughter for one remaining month of the policy before it required renewal. Then to cancel it was going to cost me £42 even though the remaining premium was £16. The charging policies of this company are a disgrace.”
“AVOID AVOID AVIID
I can’t stress this enough, avoid esure at all costs. I had to make a care insurance claim back in October, I have been trying to settle the claim for months and had no answer, you ring on customers services, you’re on hold for over an hour then they cut you off, you ring complaints, they do the same, you email them, no reply, the chat ends the chat and says call them. I’ve honestly no idea how to settle the claim when I get ignored, I’ve no idea when I’ll settle the claim, I’m just having to wait until I take it further to the ombudsman, absolutely not renewing my policy with them”
“Basically there is no customer service at Esure Flex. None whatsoever.
Of course they claim that there is a “chat” facility but this does not exist in practice and having ignored you for 45 minutes cuts you off. They deploy the same process with their phone lines.
Claims have to be made online using their third rate not fit for purpose software which freezes mid claim. This happened 4 times using my high speed fibre.
After I complained they called me back twice, each time letting the phone ring for 2 rings!! They then claim that they have attempted to follow up the complaint.”
“Opted to pay monthly for car insurance. Looked at my bank account and they have taken rhe whole yearly amount. Spoke to them and they said nothing they can do to reverse this. I would need to cancel to try and get my money back. Called them again to register a complaint and they put the phone down on me. Tried to log in to my account to contact them via Web chat and I cannot access my account! This company is a scam - avoid !!!!”
“If you have to claim from Esure flex - it’s impossible to contact anyone and get your car fixed.
The chat system breaks and you can’t speak to anyone.
Waited 4 months and my car still isn’t fixed.”
“Terrible service took my car 9 weeks ago 5 percent damage after 48 hours of trying to find my car email from esure we sorry you had accident we doing everything to support and help u next day can u take photos of damage no u took my car 9 weeks ago !!! Next day i told its at a scrap yard sort it out !!!!Where's my car??”
“Worst insurance company ever!
No contact available only a call centre in South Africa. Avoid this company unless you don't ever want to cancel, change or claim. You cannot discuss anything.”
“"I purchased another car went through esure to change the insurance to my new car. Went through all the details to then be told they can't insure my car.didnt get an explanation why so had to cancel my insurance so then I got a cancellation fee. I wrote to esure asking for an explanation why? the only reply I got was a cancellation cost and no explanation why they couldn't insure my new car."”
Hello Raymond,
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us.
As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great.
Many Thanks,
Harry
“"i have recently changed my car for the first time in nearly 25 years.i had a policy with esure which i needed to cancel.i took another policy out with them.unlike the dvla who give you money back for unused tax insurance companies charge a large fee.\r\nthis i think is a bit harsh.i will therefore be more careful about time of year i change my car.iit could turn out when you cancel a policy thay you have to pay more than you could get back."”
Thanks for leaving your feedback.
Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know.
If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Many Thanks,
Josh
“"I was not involved in speaking to esure customer service at all. It was all done on online which is basically entering the details & requesting what type cover I wanted. It was quite straightforward.\r\n\r\n\r\n"”
