Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,918 Reviews

60 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“For elderly and those who cannot operate smart phone, don’t even bother to take insurance out at esure even if it is the cheapest, because when you make a claim, it will be worst time of your life, chatbot is waste of time, no phone numbers, claim takes around 4 hours to make, procedure for repair does not start until third party accept responsibility even if it is not your fault and have full comp ins.”

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Posted 2 years ago

“Approximately one third increase in my motor insurance”

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Posted 2 years ago

“They say you can’t really rate an insurance company until you make a claim and isn’t that the truth! The customer service at Esure is non existent, the staff are clueless and the entire claims process is negligent. My car was written off a year ago and they still haven’t assigned fault & have repeatedly failed to respond to my formal complaints (that’s complaints not complaint, as during the past 12 months there have been multiple). I can honestly say there’s not another company that have caused me so much anxiety, stress and tears. They are ruthless, unscrupulous and in my opinion should be banned from trading.”

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Posted 2 years ago

“Twice I've had to phone this company (Saturday and today) in the 3 years I've been with them and I am appalled. Due to customer service they don't even deserve the 1 star I have given. Poor advice given by an agent Saturday who told me to cancel my insurance with them then take out new cover (only to discover this is not an option due to maintenance at the moment) he refused to re-instate and took no responsibility for giving me this advice. Then today when explaining to another staff member what had happened and how I've had no documents to prove it's been cancelled she was down right rude, when I told her I wanted to speak to her manager she point blank refused and began accusing me of shouting at her. when I asked the woman to slow down when spelling her name and when on loud speaker myself and 3 other people couldn't catch the whole spelling of her name due to her spelling it so fast, she then began shouting at me and constantly cutting me off when I was trying to talk to her. Abruptly then saying one letter every time I tried to speak! I will never recommend this company to anyone and glad to have found (cheaper) cover with Ageas, and their customer service after 1 day already tops Esure!”

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Posted 2 years ago

“"Great price easy to use website no issues at all and hope to use again at renewal"”

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(Home Insurance) - Posted 2 years ago

“I have tried every number available to speak to a person about a problem, chat site hasn't helped/understood, so now not sure where to go!!”

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Posted 2 years ago

“"Only went with esure because of the price but their telephone service is abysmal, hold you on the phone for hours with the usual excuse that their lines are unusually busy at the moment. Their website does not allow you to give basic questions and their chat line could not answer most of my questions and kept telling me to contact them by phone. I am retired and I was able to phone at all times of the day and night without much success so how a working person would be able to contact them I do not know."”

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(Car Insurance) - Posted 2 years ago

“Appalling customer service, unable to get through on telephone, Emails take forever and when they do reply they are not true to their word. My 82 year old mum is still waiting for a “goodwill” £50 cheque. Initially £25.00 but never received? Now been 29 working days and still not received. Avoid using this company!!!”

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Posted 2 years ago

“Car stolen 5 months ago and still waiting for esure to pay out. Customer service is a joke, never had a callback and have had to contact the Ombudsman to resolve. Avoid at all costs”

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Posted 2 years ago

“"unfortunately a very difficult website for us, the elderly to navigate. Very difficult chatbot and telephone calls are answered by very limited answering tape "”

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(Home Insurance) - Posted 2 years ago

“Went a whole week without insurance. Indemnity letter was meaningless. Straight up liars.”

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Posted 2 years ago

“Doesn’t even deserve a star disgusting No communication 12 months since our accident and can’t speak to any one Avoid !!!!!”

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Posted 2 years ago

“Been a customer for a few years but had to cancel my latest policy as I sold the car. They confirmed cancellation and advised they would refund me the remaining amount (paid for the full year in advance) minus the admin fee which was absolutely fine. One month later I am yet to receive my refund. The customer services are incompetent and rude. So far I have spent hours on the phone and live chats trying to get some sort of resolution. I have been on hold for 40+ mins multiple times only to be hung up on in the end. This is a shocking service, it is not a complicated matter to resolve. I cannot even imagine if I had to contact this lot about a claim. Absolute mess, I will be taking this further. Please avoid this dodgy company at all costs!!!”

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Posted 2 years ago

“Do not use this company.”

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Posted 2 years ago

“I had home insurance frown Esure which was really good as I took out their home emergency cover and they were very prompt in resolving all my issues including a blocked drain.”

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Posted 2 years ago

“100% renewal increase this year .No thanks I’ll shop elsewhere . Ask for a requote and was told it’s the best price !”

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Posted 2 years ago

“Dreadful company. Do not trust this company! Renewed automatically whilst I was ill, put my insurance up by 2/3 and tied me into a 12 month insurance contract, by the time i was well enough to call them it was too late. Without any circumstances changes or claims they Put my insurance up from £56per month to £156 per month without any justification. Also The customer service team when you call in are the most rude unprofessional people imaginable. Honestly do yourself a favour and get insurance elsewhere.”

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Posted 2 years ago

“You will never get through on the phone and the emails ignored ,go elsewhere”

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Posted 2 years ago

“They were competitive but OMG they are totally unable to contact regarding a change to my travel insurance so just gave up and went to a more reputable company. Rang twice (as on line chat does not allow changes on line) and waited an hour each time before I gave up. Go somewhere else”

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Posted 2 years ago

“Terrible customer service, 1+ hour phone wait, will never use again”

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Posted 2 years ago

Esure is rated 3.4 based on 1,918 reviews