“One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed.”
“Awful Company Not A Clue What They Are Doing
Not Even Customer Complaints Help
Sent Me An Email Saying Sorry We Owe You x Amount Because Despite The Fact We Insisted We Had Paid You 6/2/24 We Didnt
Despite Ringing Them Countless Times They Constantly Liec
They Emailed Me An Amount They Said They Owed
Then Retracted It Saying We Paid It In Feb
Didn’t You Check
NO Because You Lied All The Way
Now You Have Reduced The Amount
Total Rubbish Making You Feel Like It’s All Your Fault
NEVER EVER WASTE YOUR TIME BEWARE”
“Esure are not an honourable company. They do not practise what they preach and are very likely to go back on there word. Tell lies far too frequently and claim the phones are far too busy. Any reasonable company would increase customer service staff, after all, this insurance company is raking in the cash”
“The worse company had accident in January still trying to sort it out made two complaints not has got to me customer service and live chat waste of time made over 200 hundred call to them”
“Buy a policy from ESure at your peril!
They posted misinformation on to QIC (who are based in the Persian Gulf) database about my credibility have refused to alter it which has resulted in me being refused, indeed locked out, of buying a home insurance or any other policy from any other insurance company. This has caused great trauma to me.
If you value your sanity Don’t touch them with a barge pole.”
“I needed to amend my policy when it was renewed as needed to add a valuable item. I was told to do it after my I had renewed my policy but would not give me an indication of the cost. This made me find another provider who would give me a cost of a policy including this item being covered.”
“Contents insurance: The aftermath of a burglary is traumatic enough without the added struggle of an insurance claim stuck in perpetual delay. With esure, my expectations of a supportive and efficient claims process were quickly dashed. Despite promptly providing a mountain of documentation, my claim has been met with nothing but vagueness and stalling for an excruciating 2.5 months. Attempts to expedite the process, including an internal complaint, have led nowhere, leaving me in a state of frustration and helplessness. This ordeal has not only tested my patience but has fundamentally shaken my trust in esure's ability to support its customers in times of need.”
“Relatively easy to answer questions and to arrange insurance. only hiccup was when they sent me an email to open an account. This email was in very tiny print making it almost impossible to read. It also made it impossible to open an account with them as the link stated "this link is only valid for 15 minutes" No matter how many times I tried it the same email just kept coming back. It was only when I spoke to a human being this morning that I found out the link cannot be activated for 24 hours. Do these people not read their own instructions?”
“You get what you pay for, and I would NOT recommend Esure in any way. It took me two hours to eventually speak to someone at their call centre which is now based in Durban & Cape Town. I was cut off the first time I phoned and left on hold for 45 minutes the second time I rang. They were very rude and unprofessional and they could not even get my home address correct. I am so angry with how I have been treated and have taken my business elsewhere. I don't ever want to deal with this company again.”
“My home insurance is up at the end of March after contacting Esure on chat to discuss my policy I was told the renewal price was fixed and therefore there was nothing to talk about so I cancelled my policy as I feel I wasn't treated fairly by Esure customer service its now obvious they don't want my business so I definitely won't recommend Esure”
“So called customer service based in South Africa, rude, arrogant, ignorant, unprofessional. They passed me around for over 50 minutes, each person blaming the previous for passing the call to them. They interrupt, they talk down to you, they treat you like garbage. In the end gave up and hung up with my issue completely unresolved. Absolutely vile, racist incompetent people and i’ll never use them again.”
“Put a claim in for a small incident involving someone hitting my car, that was 4 weeks ago and all I hear when I ring up is 'the engineer' is working on your claim.
It's total rubbish , there's been other excuses such as 'the engineer is sick' or 'it has been transferred to another engineer.'
The guy at BMW told me they were poor but you never really know until you put in a claim.”
“I honestly think this is a con - just do a google search for 'esure - does anyone answer the phone'. They auto-renewed my home policy and I have spent 3 months trying to get the money back as I told them NOT to RENEW yet and I am now told it will 7-9 weeks more. I think (at best) they are in financial difficulty - do not go anywhere near esure”
