Esure Reviews

Name: Esure
Rating: 3.40

3.4 Rating 1,926 Reviews

60 %

of reviewers recommend Esure

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3.4

Based on 1,926 reviews

Customer Service
Communication Channels	Telephone, Live Chat

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Avoid Esure – Dishonest and Incompetent! Esure is an absolute nightmare to deal with. I cancelled my policy on 17th March 2025, yet they failed to inform me of any outstanding issues. I also cancelled my automatic renewal via email on 27th February, but they still mishandled my claim and are demanding money unfairly. Their customer service is appalling, refusing to escalate complaints or provide real solutions. Thanks to their negligence, my claim is still listed as active, affecting my new insurance. Avoid this company at all costs – dishonest, unprofessional, and a complete waste of time!”

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Posted 1 year ago

“Been an Esure customer for a number of years and at renewal time called to remove a number of personal possession items. The result was my premium actually increasing - and Esure's attitude was basically take it or leave it - so I have left it. Clearly a company that places profit over any concern for the customer - not a great quality in an insurance company”

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Posted 1 year ago

“Bad insurance company.i will never use esure 🤬🤬”

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Posted 1 year ago

“I signed up to Esure home insurance and wished I had checked the reviews first. The customer service is really bad. There is no way to speak to a person, only web chat. The DD payments were not being taken despite the bank confirming a DD arrangement was in place. It was impossible to make this point due to an agent (possibly Ai?) with limited knowledge. A very frustrating time consuming experience that could have been solved in a few minutes via a phone call with a human. I would not recommend this company!”

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Posted 1 year ago

“I got scammed by this company, all thanks to ADMK LTD for their help”

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Posted 1 year ago

“I recently had an extremely frustrating experience with esure’s customer service via webchat. I attempted to cancel my policy due to a price increase, only to be met with dismissive responses, contradictory information, and a complete lack of empathy. Inconsistent Information – The agent initially said complaints could be logged but later refused, claiming company policy. No complaint reference was provided, making it impossible to track. Lack of Empathy – Rather than addressing my concerns, the agent repeatedly stated “this is how esure does things”, showing no effort to assist or acknowledge my frustration. No Proper Complaint Process – I requested written confirmation of my complaint but was told esure does not provide email support for complaints, forcing me into a callback I didn’t want. Unprofessional & Dismissive – The agent’s tone was unhelpful, and I was given no flexibility or alternative solutions. As a customer service manager myself, I was shocked by the lack of professionalism. Overall, esure’s service was rigid, unaccommodating, and made an already frustrating situation worse. I’ll be taking my business elsewhere and raising my concerns with the Financial Ombudsman. Avoid if you value good customer service!”

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Posted 1 year ago

“Hopeless claims system, lousy Comms. Telephone contact takes over an hour and response poor. Appears to be remote non UK call centre never again regardless of price”

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Posted 1 year ago

“Avoid at costs. Customer service is totally non responsive. Had to drag them all the financial ombudsman and even still they are being deliberately obstinate and trying to evade responsibility. I dread to think how they would resolve a claim fairly and feel sorry for anyone involved!”

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Posted 1 year ago

“I changed banks and unfortunately one payment was missed due to my current back not notifying them. I tried to call them to make payment and they cancelled my home insurance. Please avoid.”

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Posted 1 year ago

“rang them to look at my insurance price as it was more then the company I went with the lady was very unhelpful and in my experience quite rude as I know working in retail myself you have to be as helpful as you can but she just did not want to help me that's way I moved to another insurance company”

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Posted 1 year ago

“Absolutely avoid at all costs, dreadful company. If I could leave 0 stars I would.”

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Posted 1 year ago

“If I could give zero stars I would. Been with Esure for a number of years and only had contact at renewal time. Phone number on website is wrong. Can't get through they send a link to your email which does not work. Takes ages to speak to an actual human. Claim from October still not sorted. Had no communication whatsoever. Great price for insurance but AVOID AVOID AVOID”

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Posted 1 year ago

“Tried to fill the form out 4 bleeding time,it says chat to us and important words are behind it. Get a fuking grip,..... I'm going to staysure.”

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Posted 1 year ago

“AVOID Been with esure for more than 5 year. Had none fault accident. They provided me with a hire car. Everything was going well till I found out I had to return my hire car after 21 days so I requested to extend my hire car as my claim still not settled. Esure said they authorised on 19/12/2024 for me to keep the hire car till 03/01/2025. ( I got proof of that) I get a phone call from enterprise asking me to give them the hire car back today 24/12/2024. And I owe them £296 as esure never authorised for me to keep the car till 03/01/2025. I spent hours n hours on phone to esure but didn’t get any where (24/12/2024). All I got YOU NEED TO RETURN THE CAR TO ENTERPRISE. You should have given the hire car back to enterprise on 20/12/2024. Really disappointed with esure and I will be taking an action against them. I had to pay £417 today so I can keep the hire car till 27/12/2024. MY CLAIM STILL NOT SETTLED. No one should have to deal with this on Xmas eve.”

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Posted 1 year ago

“Absolutely appalling, a lorry crashed into my car on the M1, causing substantial damage and the airbags to go off. I stood at the side of them motorway for 2.5 hours answering inane questions about did I drive for Amazon/what was the purpose of my journey/did I have clear photos of the damage. Eventually the highways patrol organised the removal of my car. 4 days later Esure organised a pick up truck which turned up at my house…. Honestly I would still be standing at the side of the motorway if it was up to Esure. 5 days later I still have no replacement vehicle and no update. Hours and hours spent on the phone with no satisfactory outcome. I will not be renewing with them, anyone but Esure making a compete drama out of a crisis.”

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Posted 1 year ago

“Ensure have to be the dogs of insurance company's. Mess up my policy, categorize my car as N by error, cannot correct so they say. Due to their mistake they try to increase my insurance by 3 times more. Then get upset when I cancel my policy expecting me to pay an exit fee. Who wants or needs rubbish such as these jokers”

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Posted 1 year ago

“I tried to add my daughter to my policy for two weeks whilst she's home for Christmas - apparently there's no facility to do that and they wanted to charge me an extra 576 for a whole year. Hopeless”

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Posted 1 year ago

“I was involved in a non fault claim back in September and have still not received my payout after weeks of chasing. Terrible insurance company”

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Posted 1 year ago

“made a claim back in august and everything went well.Claim finished september paid out and that was that as far as I was concerned,When out of the blue they contacted me to arrange to pick up my car ???? on contacting them they now want the bulk of the payout back cannot get an explaination for this I will never use this company again”

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Posted 1 year ago

“Absolutely disgusting service staff are shocking so rude I’m done stay away from this company !!”

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Posted 1 year ago

Esure is rated 3.4 based on 1,926 reviews