Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,917 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“No problems”

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(Car Insurance) - Posted 10 years ago

“Even though I correctly completed my address details on-line, the policy documents showed an incorrect address. I phoned to tell them about this, and eventually was sent replacement documents with an address that was still incorrect. As the postcode was OK I haven't changed it, but I'm lucky that I haven't needed to make a claim, or I suspect that this could have caused problems for me.”

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(Home Insurance) - Posted 10 years ago

“communication by phone quick and easy”

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(Car Insurance) - Posted 10 years ago

“Good all round But have not made a claim so cannot review on this subject”

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(Car Insurance) - Posted 10 years ago

“Esure have been the best all round insurance company I've ever used. They are very professional, understanding, impartial and thorough. They investigate everything in your case make sure your kept up-to-date with information and advice and get results. They're always striving to improve their services and very very competitive.”

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(Car Insurance) - Posted 10 years ago

“Quick and easy to deal with.”

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(Car Insurance) - Posted 10 years ago

“Very satisfied with my ensure motor insurance but I haven't had to make a claim under this policy so it's hard to say. .”

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(Car Insurance) - Posted 10 years ago

“I had to make a claim soon after buying the policy. esure handled my claim efficiently and arranged repairs by a local body shop. Everything progressed smoothly and I was happy with the service I received. I am hoping to renew my policy with esure when it expires later this year.”

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(Car Insurance) - Posted 10 years ago

“It's v good insurance.”

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(Car Insurance) - Posted 10 years ago

“No problems. Good customer service always available.”

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(Car Insurance) - Posted 10 years ago

“just found this so easy and got a new car inbetween this policy and it was even cheaper. im very happy.”

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(Car Insurance) - Posted 10 years ago

“It was a cheap comprehensive insurance.”

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(Car Insurance) - Posted 10 years ago

“Merger claimed so can't coment on service.”

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(Car Insurance) - Posted 10 years ago

“All good no problems.”

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(Car Insurance) - Posted 10 years ago

“Excellent service.”

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(Car Insurance) - Posted 10 years ago

“I found all people I dealt with very courteous and helpful.”

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(Home Insurance) - Posted 10 years ago

“I have not needed their service todate.”

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(Home Insurance) - Posted 10 years ago

“This company are very easy to talk to and sort thinks out for you very quick.”

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(Car Insurance) - Posted 10 years ago

“Quick, clear and easy.”

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(Home Insurance) - Posted 10 years ago

“Just a professional service.”

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(Car Insurance) - Posted 10 years ago

Esure is rated 3.4 based on 1,917 reviews