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Esure Reviews
3.4
Rating
1,921
Reviews
60
%
of reviewers recommend
Esure
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"AVOID \r\nBeen with esure for more than 5 year. Had none fault accident. They provided me with a hire car. Everything was going well till I found out I had to return my hire car after 21 days so I requested to extend my hire car as my claim still not settled. Esure said they authorised on 19\/12\/2024 for me to keep the hire car till 03\/01\/2025. ( I got proof of that) \r\n\r\nI get a phone call from enterprise asking me to give them the hire car back today 24\/12\/2024. And I owe them \u00a3296 as esure never authorised for me to keep the car till 03\/01\/2025. I spent hours n hours on phone to esure but didn\u2019t get any where (24\/12\/2024).\r\nAll I got YOU NEED TO RETURN THE CAR TO ENTERPRISE. You should have given the hire car back to enterprise on 20\/12\/2024. \r\nReally disappointed with esure and I will be taking an action against them. \r\n I had to pay \u00a3417 today so I can keep the hire car till 27\/12\/2024. \r\nMY CLAIM STILL NOT SETTLED. \r\nNo one should have to deal with this on Xmas eve."
Anonymous
"AVOID \r\nBeen with esure for more than 5 year. Had none fault accident. They provided me with a hire car. Everything was going well till I found out I had to return my hire car after 21 days so I requested to extend my hire car as my claim still not settled. Esure said they authorised on 19\/12\/2024 for me to keep the hire car till 03\/01\/2025. ( I got proof of that) \r\n\r\nI get a phone call from enterprise asking me to give them the hire car back today 24\/12\/2024. And I owe them \u00a3296 as esure never authorised for me to keep the car till 03\/01\/2025. I spent hours n hours on phone to esure but didn\u2019t get any where (24\/12\/2024).\r\nAll I got YOU NEED TO RETURN THE CAR TO ENTERPRISE. You should have given the hire car back to enterprise on 20\/12\/2024. \r\nReally disappointed with esure and I will be taking an action against them. \r\n I had to pay \u00a3417 today so I can keep the hire car till 27\/12\/2024. \r\nMY CLAIM STILL NOT SETTLED. \r\nNo one should have to deal with this on Xmas eve."
Anonymous
"They linked my account with my boyfriend\u2019s car insurance policy from years ago because we lived at the same postal address. Because of this I could never log in to my account with my email address, despite repeated calls and promises that they had referred the problem to their IT dept. After months of this I finally cancelled my policy today and started a new one with Sheila\u2019s wheels, only to find out they are the same company, so I still couldn\u2019t log in! They then tried to charge me \u00a326 to cancel a policy I\u2019d had for less than an hour, thankfully I stuck to my guns and they agreed to pay me the full amount. This is a huge security problem, if I wasn\u2019t still with my partner it would be a massive problem! In over a year I have never once been able to view my documents, and when I call I have to pretend I don\u2019t have my policy number otherwise the automated system sends an email to get through which I obviously can\u2019t open! Avoid this company they are just scum."
Paula
"Impossible to speak to a human if u dont have a policy with them, after one of their insured drivers crashed into my neighbours wall resulting in all the debris falling into my drive, heres what Im left with 6 weeks later and still heard nothing from them, absolutely shocking."
John Aitchison
"Impossible to speak to a human if u dont have a policy with them, after one of their insured drivers crashed into my neighbours wall resulting in all the debris falling into my drive, heres what Im left with 6 weeks later and still heard nothing from them, absolutely shocking."
John Aitchison
"Impossible to speak to a human if u dont have a policy with them, after one of their insured drivers crashed into my neighbours wall resulting in all the debris falling into my drive, heres what Im left with 6 weeks later and still heard nothing from them, absolutely shocking."
John Aitchison
"Scammers after my claim i was ask to pay in full my policy same amount of cost to repair my car after i contact esure treu chat operator left chat 5 times i didnt get any info way i have pay in full after i let know i record chat to my soliciter operator left chat"
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Anonymous
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01/01/2019
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Anonymous
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“
good experience.
”
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(Car Insurance) - Posted 9 years ago
Anonymous
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“
Trouble free policy but had to cancel early as they couldn't insure high value car bought in part exchange.
”
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(Car Insurance) - Posted 9 years ago
Anonymous
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“
ok
”
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(Car Insurance) - Posted 9 years ago
Anonymous
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“
Collision with another car
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(Car Insurance) - Posted 9 years ago
Maria
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“
No problems but have had no claims.
”
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(Car Insurance) - Posted 9 years ago
Anonymous
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“
Disappointed with lack of communication and general response to my query.
”
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(Car Insurance) - Posted 9 years ago
Stephen
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“
Very pleased with the price of my insurance
”
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(Car Insurance) - Posted 10 years ago
Stephanie
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“
very helpful when i had an accident they dealt with it totally taking all the stress away from myself
”
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(Car Insurance) - Posted 10 years ago
Peter
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“
A very easy and straightforward process to buy this policy; also, it was priced very competitively.
”
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(Home Insurance) - Posted 10 years ago
Michael
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“
The initial start point was very easy and good but as we are all aware it is only possible to review an insurance company at the time of a claim. Hope I don't have to follow this up
”
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(Car Insurance) - Posted 10 years ago
Samuel
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“
OK.
”
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(Car Insurance) - Posted 10 years ago
John
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“
VERY GOOD
”
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(Car Insurance) - Posted 10 years ago
Roy
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“
Would recommend you to anybody
”
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(Car Insurance) - Posted 10 years ago
Anonymous
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“
very good thahks
”
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(Car Insurance) - Posted 10 years ago
Anonymous
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“
Good
”
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(Home Insurance) - Posted 10 years ago
Edward
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“
Very efficient
”
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(Car Insurance) - Posted 10 years ago
Eileen
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“
E sure gave me the cheapest quote and the staff are always happy to answer questions
”
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(Car Insurance) - Posted 10 years ago
Anonymous
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“
i AM SATISFIED WITH THE POLICY OFFERED.
”
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(Car Insurance) - Posted 10 years ago
Anonymous
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“
excelent response to claim for broken winscreen
”
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(Car Insurance) - Posted 10 years ago
Jane
Verified Buyer
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“
Overall good service and saved me money for which I am most grateful. Thank you
”
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(Car Insurance) - Posted 10 years ago
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Esure
is rated
3.4
based on
1,921
reviews
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