“Having been with them for a couple of years, always comprehensive. I had to make a claim, after which my car insurance with them shot up four fold. They keep trying to get me to reinsurer with them, yet their quotes are always twice the cost of any other.”
“The accident we had was 100 percent the other person’s fault.The follow up from assure legal department was pathetic..We were supposedly supported by their legal systems but severely let down by their follow up.
We had a witness that said the other driver was speeding way beyond the 5/10 mph speed limit in a car park.An open & shut case where the blame lies.They accepted a 50/50 agreement.Not happy with the stain it leaves on my competence as a driver”
“Tried to amend a policy very unhelpful and very expensive a better value for money with another provider not even willing to compete, there we go good bye there is loyalty and you have a responsibility to never take customers no matter how good for granted!”
“I scrapped one of my vehicles (one of three insured with Esure) so needed to cancel the policy for that vehicle. I was left gobsmacked by the fee they charged me. Nearly 3x what I paid monthly for that car's insurance. Ridiculous. Moving on come renewal time.”
“Called 27th June - Hanging on the phone for over 35mins and still no answer. Other insurance companies can answer the phone during CV10 within mins so no excuse.
Regretting being a valued customer - avoid !”
“I took out the policy nearly a year ago. The payments were not taken on the agreed day.
Also recently had a two car pile up that was not my fault and got told by the advisor that I should call the other people's insurance company's and sort it my self.
I thought I was paying esure to do this in the event of an accident. Five days later and still got a damaged car and no support.
The only reason I scored a two is because the signing up process is easy. But I strongly recommend using another company.”
“After purchasing online and requesting my payments to be taken on the first of each month the First 3 payments were taken as and when they felt like Taking it which meant I had missed two or more payments and then I got told to pay in full or lose the Cover I made a complaint to no avail and had to pay in full I would not recommend esure and I will never use them again”
“Your repetitive advertising on t.v.drives everyone I know round the bend,we immediately now go for the mute button and put the kettle on,which doesn't do my prostate problem any good!
Less boring adverts with better car insurance please!!”
“I insured with Esure last year as they had given me good rates on my car and my house insurance, but have changed both policies this year as, in. both instances, there was a big jump in the annual premium. Although this is a quite frequent event with insurance providers, it is still annoying when it happens.”
