“I am currently waiting a claim which I thought was going g through to be told ( after waiting 2hrs 45 mins on the phone that none of my uploads hadn’t gone through and to disregard the text of it being written off , the settlement offer , and asking for my finance settlement . I’ve been waiting a week with no correspondence and the first call being over and hour and this last one today . 2 hours 49 mins . I was told a link would be sent so I would have to start again with my claim and uploading pics and the link hasn’t been sent so I may have to call again and wait another 3 hours . I sent 3 emails which have never been answered or acknowledged .”
“I’ve just been waiting an hour on the phone to speak to Esure. They “appreciate my patience” (apparently) and have said for 50 mins that “they’ll be with me soon”.
I was going to ask to change some details of my policy, but after waiting so long to speak to someone I’ve decided to cancel my policy.”
“Do not I mean do not use this company.The most incompetent company I have ever been with .Not only did they take five months to sort my claim out but after phoning them to tell me I will not be renewing my insurance with them they immediately cancelled my policy letting me drive around without any insurance after phoning them they admitted they made a mistake but couldn’t renew it so compensated me so I would leave and get another company now this is the third week of waiting for my money utterly disgraceful company.”
“Customer service all driven to sales growth and pricing quotes but back of house is disorganised uncommunicative and miserable. Even the hold music is designed to make you miserable and fearful to challenge and whilst its obvious all about profit the approach destroys any confidence in their commitment to customers so i cant imagine its a pleasant place to work”
“Rip off once purchased better pricing issued but refuse to acknowledge the better deal. Then charge for cancellation no offer of help just take it or leave it attitude. Be very careful before committing to purchase.”
“Upon car insurance renewal, I received a threatening and coercive letter informing me that 'My card company has advised us that the renewal premium has not been made and is therefore outstanding.' Which makes no sense whatsoever. They have made no contact with my card company to see if payment has been sent, they have just simply not received payment as I have not renewed. The statement makes it seem like active effort has gone into retrieving some kind of 'due debt', when in actual fact no debt exists, and no effort was made.
They have stated that I should call them to advise them that my renewal was not required. This is not a requirement by law, regardless of what nonsense they put in their contract.
A letter like this can scare the more vulnerable.”
“I’m disgusted that this company is allowed to operate after screwing my claim up and taking 5 months to sort out they have now cancelled my account by mistake and rang me apologising and asking me to now get my insurance sorted out because of there mistakes.I would not recommend anyone using this company it should be shut down I have just passed all my information to the ombudsman and hopefully they get a result especially after seeing all the other reviews I’m not the only one totally disgusted.”
“"I had been undertaken by another car. \r\n\r\nEsure got the repairs done quickly, however due to a dispute of at fault, the paperwork has yet to be finalised. Not Esure's fault. \r\n"”
“"I did a price comparison, esure came out as the cheapest, it was only later I checked on a different comparison site found the same insurance \u00a330 quid cheaper, my advice do more than one search, or even call the insurance companies direct, they sometimes surprise you with their amended quotes"”
“My 1st accident claim in 6 years, I cannot believe I have been with such an incompetent company for this length of time if I knew how bad the customer service was. Or lack of. Having the chase them repeatedly, no call backs with updates. Having to call them many times with being on hold for up to an hour and no apology when expressed my concerns of any issues I am coming across. I would not recommend this company to anyone. Stay clear.”
