“The worst insurance to pay for a claim. It has taken a month and still haven't received the cheque. The car needs repairs and they are just keeping the money. Very bad customer service, every call has been longer than an hour to be put through. Cheap but it is not worth it if you have a problem.”
“"Worst company I've been with and trying to get in touch with them waiting over an hour to answer them get past onto someone else and another wait not very helpful and asking the same question over and over again "”
“"We haven't had any problems at all with our policies everything we wanted to achieve was achieved without any problems from the on line service to customer service \r\nIn fact we were surprised how smoothly and how easily it was to complete the process from start to finish thank you \r\n"”
“"Easy to set up no difficult questions good value for money,and keep in touch by email with promotions,and just to remind you they are there when you need them."”
“"Competitive pricing and enhanced benefits and performance over other companies. Positive and helpful communications. Assessment and comments based on first year to date experience."”
“Had 2 years with them on car insurance, was always there if needed to change anything and had no issues with communication always got done there and then.”
“Had car insurance with this company and did have the need to claim once with them. Found them really easy to deal with but as the said the car was an economic write off I decided to buy the car back from them and repair it myself. They delivered the car back to the address that it was picked up from at no extra charge. Did change companies this year as they could not match the deal I got elsewhere. On the whole a good insurance company.”
“"Taking nearly an hour to get threw to someone!!\r\nThey don't keep you posted with what's going on when you make a claim, I had to keep ringing them!! Again an hour to answer to phone!!!\ud83e\udd28 So frustrating "”
“Please avoid at all costs, this company is the worst company I have ever experienced! It is clear that the staff are not treated well and they then get marked down on customer service because the management and the whole process is flawed. If you need anything from Esure be prepared to constantly chase, get incorrect information repeatedly and be spoken to rudely.”
“Contact centre staff are hostile an dunhelpful an dtak eout payments when they agree not to an dmess up payments. Insurance is wildly expensive and increases without good reason. Cannot wait to leave.”
