“Great service when buying the policy. Terrible service when help is needed: emails are not responded to, other than the cursory acknowledgment, and phone calls are unanswered. I would honestly advise potential customers to avoid this company to avoid having the same frustrating experience and totally inadequate service.”
“Wouldnt waste ur time in the 3 months i was with them had to pay for my deposit twice because they desided i didnt have proof of adress when i was waiting on bank letter turning up never use them again”
“Absolute garbage. Customer services couldn't two shits wether you are happy or not they just want you to get off the phone so they can go back to pissing other people off. Dont bother with these arseholes”
“Brilliant service and savings ,very impressed on the amount of saving achieved by using this service outstanding a must for savings and comparing quotes”
“They are happy to take your money but refuse to actually provide the service you pay for!
I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired...
Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment.”
“Worst customer service ever. Staff need training as to what their claim process is. I've waited nearly 2 months an I am no further forward. Staff members are rude despite their ineffective service.”
“Have Claim pending were supposed to organise a courtesy car for me and have mine collected still waiting for the phone call! Also please send me details for me to claim my excess back once this is sorted”
