“I receive a quote that at first look to be very good but it only covered fully comprehensive and breakdown where as other companies have a more competitive cover offer!”
“I am currently dealing on a claim with esure and I tell you, it is the worst service I have ever received from a service provider.
Following an accident 3 weeks ago, I spent over an hour trying to speak to someone on the phone, subsequently, I completed an online claim on the day of the accident.
Till today, no one as called from esure as courtesy. I finally found out on Friday, that they had decided that the fault was mine, despite detailing the information in the form, despite mentioning the other driver had claimed fault, and despite claiming the had not received all the original details. As of Friday 29 October, they had not contacted the other drivers insurance. I have sent numerous emails, no all backs.
I am now in a situation where I don’t have a car as my car is currently being fixed and they are unable to provide me with a courtesy car.
It just shows that affordable insurance isn’t always great. The service has been ….., I’m speechless really!”
“If you don't have nothing to do with your time doing your policy with them. I've just been asked to pay over £400 to cancel my policy. I had a claim a few months ago due to a cat stolen. I waited a few weeks to have it resolved after long time lost on phone and reviews. Now I need to loose more time to cancel the policy. I will try to create awareness about this all over as this situation creates a lot of stress and I don't want anyone to have the same experience.”
“I will never use this insurance company again. They renewed my car insurance after I phoned to cancel.
Now I have a invoice for £57.31 plus if I don't pay it they will transfer my debt to a debt collecting company.
There is absolutely nothing decent or respectable about this company they are just money grapping cheats.”
“Easy to buy (although Go Compare really helped with that) and really happy with the cost of the insurance.
Not needed to make a claim and hoping not to so not tested that element!”
