“A trades person visiting my house unfortunately left his van without the handbrake on enough and it rolled down a slight slope and hit my parked car on the driveway. The insurance company dealt with collecting my car for repair. It is with them now being repaired. So fingers crossed I will get it back soon.”
“I cannot fault ensure for their efficiency, excellent customer service and friendly attitude. This in addition to being very competitively priced. I would be happy to recommend them to anyone.”
“They caused an admin error which I had to pay to correct. I had been with them for a number of years and had documentation proving they had the details correct before but recent documents were incorrect. Due to time constraints, I ended up paying to correct the record.”
“Do not use this company!!!!
Charge £35 to cancel policy, keep you waiting on the phone for 10 minutes listening to a recording of what they can sell you. Terrible company and thieves”
“If I was to tell any future customer about Esure home or car insurance I would tell them never go with Esure insurance they are the worst insurance I have been with I am 65 and had many insurances over the years but Esure just don’t pay out”
“went on a comparison website for renewal. called Esure to renewat the new price as i was alredy a customer as the sute gave me cheaper price than they had quoted me themselves. thought everthing was set up ready to go with my new price and cheaper installments at a charge of £27 which i though was to change policy as i had just got anew car on the same day i was renewing. only to get a default notice through the post around a week later saying my DD had been cancelled and the now £28 hadnt been paid. i Called Esure to find out what was going on annoyed that i had a default notice, who then told me there was no record of a default notice( even though i recieved it in the post) and my insurance was now £400 dearer than the renewal that i had agreed to as no one had put through my request for the comparison site deal and was also £200 more than their renewal they had given me themselves. of couse i have cancelled with them and going elswhere but due to the Default notice may have to pay in full and loose my intitlement to installments. Unless of course i stay with them to pay with instalments at a very high price. WHAT IS GOING ON ESURE PLAYING DIRTY.”
