Esure Reviews

Name: Esure
Rating: 3.40

3.4 Rating 1,926 Reviews

60 %

of reviewers recommend Esure

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3.4

Based on 1,926 reviews

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Very happy with price compared to other quotes”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I did not have a good experience in getting a quote from esure. When you do it online for a multicar insurance, it asks you to call a number. When you ring them, it defaults to saying that you do this online. I eventually managed to speak to a person and got a quote. Asked it I could review it before committing and he said that I should be able to review this online. I could not retrieve this online and when I called them again to request that they email me the quote to review, they refused. I asked if this could be uploaded online for me to review and they refused again. The only option they offered was to purchase the policy and then cancel within 14 days. For me, this is not operating with openness and transparency. It was clear that they had no idea on how to get new customers. I dread to think how I would be dealt with if I had a claim. On balance, I decided not to waste any more of my time on a company that has very poor customer service.”

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Posted 5 years ago

“Very efficient. very fairly priced they even got my no claims discount without me any to do anything off some database. Text me to tell me. Well chuffed 👍😀🙏 THANKYOU”

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Posted 5 years ago

“I found the issue that esure put on claims that if a customer wished to use their own repairer they are penalised with an extra £200 rather than use esure’s own repairer. This seems unprofessional, unnecessary and unfair. Other than that they were fine.”

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(Car Insurance) - Posted 5 years ago

“My claim is still not settled after 10 months. After the accident (September 2020), I started getting calls from different companies (companies who call you if you were involved in an accident and want to claim). These companies had all the details i-e my name and number, my wife's name and number, home address, details of the car and date of accident, details of the other car who was involved in the accident etc. Initially I though these companies were given my details to sort out the claim but after calling Esure customer service they had no knowledge about these companies. HOW DID THEY HAVE ALL THE DETAILS? I even filled in details of these companies on Esure nuisance contact form but no action was taken. I sent emails to Esure customer service and do not get a reply why our Privacy information was shared (sold) to nuisance companies. I think this is the reason why the premium is low as they sell your privacy information to other companies and make money out of it. Shame on you.”

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Posted 5 years ago

“On 25/6/21 I lost my Jeep in a flood. On 28/6/21 Esure wrote it off, advised to clear it and collection by Copart imminent. Asked for a review and I did a positive one, swift, efficient etc. Copart never came. Then an email to say another company was coming to assess my car and a link was sent asking me to photograph damage. No visible damage, water in the engine! Told it would be collected 18/7/21. I did not take the offer of a rental as the Jeep is used on the farm and I need a truck, I have other cars. BIG mistake. Now no pressure on esure to resolve my case as no money to be saved. Nobody came on 18/7/21 for the Jeep. I have always got to initiate contact as nobody has ever contacted me from esure, ever, by telephone. Each time I speak online I'm told it will be sent to the person dealing (no name ever given) and they will be in contact. They never do, they never have. I noticed on Twitter, which I don't use, they said rather than complain, contact the CEO direct and we will resolve and gave an email. I emailed them and yes, the reply was somebody has to speak to somebody else about this. I still have had no contact. On the basis of writing it off and needing a truck for farming I went out and bought another truck anyway. If this is how you treat your customers, you do not deserve to run a business. Shameful, ignorant, neglectful and just not British in dealings. Avoid if you care about being treated correctly in your time of need!”

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Posted 5 years ago

“Go compare was really good In Finding the best cheapest insurance for us. Esure came uo best for us and it has good reviews.”

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(Car Insurance) - Posted 5 years ago

“Great insurance company highly recommended!”

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(Car Insurance) - Posted 5 years ago

“Very professional impression but I've had no need to make a claim so can't comment on this.”

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(Car Insurance) - Posted 5 years ago

“very happy with the serivce, all explained properly and in depth, paid the policy, dont need to do anything else unless i need them”

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(Car Insurance) - Posted 5 years ago

“Esure have been excellent hoping to renew with thwm”

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(Car Insurance) - Posted 5 years ago

“Found them to be very helpful, courteous and professional. Queries were dealt with in timely manner. Can't fault.”

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(Car Insurance) - Posted 5 years ago

“Had no problem at all with Esure .The price was good coverase was good and easy to do through go compare and I got the excess cover deal..All in all a great year for me.”

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(Car Insurance) - Posted 5 years ago

“Great customer service lowest price went through several options”

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Posted 5 years ago

“Simple and fast. Perfect.”

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Posted 5 years ago

“Great value insurance”

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(Car Insurance) - Posted 5 years ago

“Very good and quick response with paperwork no problems with this insurance at all”

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(Car Insurance) - Posted 5 years ago

“Having been with them for a couple of years, always comprehensive. I had to make a claim, after which my car insurance with them shot up four fold. They keep trying to get me to reinsurer with them, yet their quotes are always twice the cost of any other.”

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Posted 5 years ago

“We left a bad review when we were burgled as they refused the claim on some technical pretext when they couldn't be bothered to speak to the locksmith until 6 months later when he couldn't recollect the incident and never even bothered to speak to the Police. Net result told us to go to the Ombudsman who of course found in esure's favour as seems to be the case in the vast majority of cases. We then left a bad review that has mysteriously disappeared! Surprise surprise but we are talking about esure.”

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Posted 5 years ago

“they are as good as the rest easy to get hold of and was able to change over my policy to another vehicle quite easily”

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(Car Insurance) - Posted 5 years ago

Esure is rated 3.4 based on 1,926 reviews