Esure Reviews

Name: Esure
Rating: 3.40

3.4 Rating 1,926 Reviews

60 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,926 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have Claim pending were supposed to organise a courtesy car for me and have mine collected still waiting for the phone call! Also please send me details for me to claim my excess back once this is sorted”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very easy and explanatory to get car insurance”

Helpful Report

Posted 4 years ago

“Esure was the Cheapest”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I think I will stay with them as I am very pleased with esure”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Poor communication, new renewed quote was well over what shold of been after being loyal”

Helpful Report

Posted 4 years ago

“Hi. Ensure was the best price for insurance at my renewal date. And a well known insurance company. So it was a no brainer to purchase their insurance..”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very easy to talk too”

Helpful Report

(Car Insurance) - Posted 4 years ago

“No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates. Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part”

Helpful Report

Posted 4 years ago

“Gave me more than I wanted”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Easy to sort spot on”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Car accident not at fault dealt with quickly and expertly”

Helpful Report

Posted 4 years ago

“My renewal insisted I have a burglar alarm as my contents are down at almost £100,00! I informed then that he figure was wildly incorect & that I am just an average householder with average contents. Despite this they refused to insure me without me installing a costly & unwanted burglar alarm. I was put on hold for nearly 40 minutes & then got cut off before I was told this. I have now cancelled the renewal! I will never go through Esure again. Very unprofessional handled, very unfriendly.”

Helpful Report

Posted 4 years ago

“Sent me today email telling me they had cancelled my car insurance a week ago so I've been uninsured. The email a week ago telling me to take action didn't have my name or insurance policy number on so I thought was scam email. Not a professional company and they can go run and jump for any outstanding balance”

Helpful Report

Posted 4 years ago

“Quick easy purchase”

Helpful Report

Posted 4 years ago

“easy to get insured with no problems and it was a good quote”

Helpful Report

(Car Insurance) - Posted 4 years ago

“had insurance off them in the past,never needed it”

Helpful Report

(Home Insurance) - Posted 4 years ago

“esure is a very good insurance company, i have been using them since 2013. i have made claims with them, the accidents were not my fault but esure was there to help me. Although , i am leaving them this month, this is because the insurance premium keeps going up and i think it is intentional. They know i always forget to check for cheaper quotes every year, i am on autorenewal so they pretend they dont know they were supposed to send new quotes for the the new year at least 30 days before the expiry. i always find out about my renewal late so i always had no choice than to just go with the auto renewal. This year, i pulled a fast one on them and i am going with another insurance that is £450 cheaper.”

Helpful Report

Posted 5 years ago

“I submitted a claim for flood damage to my property 4 weeks ago and esure passed by case onto Sedgwick who are absolutely awful. They didn't process my claim initially, then the loss adjustor was off sick the second loss adjustor did not include 2 of my carpets the main part of my claim. He lied saying that my lounge carpet was to be cleaned, when he had written that it had to be dry cleaned. I know this because an inexperienced call handler read his report to me. when I lodged a formal complaint I was advised that they would get someone else to examine my carpets. No one contacted me. They have offered me a cash settlement which no where near covers the damage, I refused. I'm still waiting for my case manager to contact me 4 weeks later. They refused to lift my hall laminate despite the manufacturer stating that it needs to be lifted. I have started communicating by email and not phoning as they never get back to me and I will have documentation of all my communications should I need to contact the ombudsman.”

Helpful Report

Posted 5 years ago

“very easy to work with them. they are also very patience!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Good so far smooth sailing”

Helpful Report

Posted 5 years ago

Esure is rated 3.4 based on 1,926 reviews