“Hi. Ensure was the best price for insurance at my renewal date. And a well known insurance company. So it was a no brainer to purchase their insurance..”
“No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates.
Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance
Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part”
“My renewal insisted I have a burglar alarm as my contents are down at almost £100,00! I informed then that he figure was wildly incorect & that I am just an average householder with average contents. Despite this they refused to insure me without me installing a costly & unwanted burglar alarm. I was put on hold for nearly 40 minutes & then got cut off before I was told this. I have now cancelled the renewal! I will never go through Esure again. Very unprofessional handled, very unfriendly.”
“Sent me today email telling me they had cancelled my car insurance a week ago so I've been uninsured. The email a week ago telling me to take action didn't have my name or insurance policy number on so I thought was scam email. Not a professional company and they can go run and jump for any outstanding balance”
“esure is a very good insurance company, i have been using them since 2013. i have made claims with them, the accidents were not my fault but esure was there to help me. Although , i am leaving them this month, this is because the insurance premium keeps going up and i think it is intentional. They know i always forget to check for cheaper quotes every year, i am on autorenewal so they pretend they dont know they were supposed to send new quotes for the the new year at least 30 days before the expiry. i always find out about my renewal late so i always had no choice than to just go with the auto renewal. This year, i pulled a fast one on them and i am going with another insurance that is £450 cheaper.”
“I submitted a claim for flood damage to my property 4 weeks ago and esure passed by case onto Sedgwick who are absolutely awful. They didn't process my claim initially, then the loss adjustor was off sick the second loss adjustor did not include 2 of my carpets the main part of my claim. He lied saying that my lounge carpet was to be cleaned, when he had written that it had to be dry cleaned. I know this because an inexperienced call handler read his report to me. when I lodged a formal complaint I was advised that they would get someone else to examine my carpets. No one contacted me. They have offered me a cash settlement which no where near covers the damage, I refused. I'm still waiting for my case manager to contact me 4 weeks later. They refused to lift my hall laminate despite the manufacturer stating that it needs to be lifted. I have started communicating by email and not phoning as they never get back to me and I will have documentation of all my communications should I need to contact the ombudsman.”
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Mel Smith
1 review
Updated 21 minutes ago
Unprofessional & incompetent
Avoid this company at all costs. Even their own staff will blame each other and tell you they've received many complaints about their service for car insurance and will complain about each others conduct. They'll even give you names. Heaven help you if you get through to the Scottish office. Manchester are apparently much better at handling things- by their accounts! My claim has been dragged out due to incompetent staff booking an engineer for the following month instead of the current one, to access my car. They base their estimations on their own calculations and not current market value and don't forget, they'll take off your excess and you'll be left with peanuts. Additionally, and maybe all companies now do this, and don't actually look at your car in their collection depo. Just 40 additional photos that they take themselves. They don't actually have the time or staff to see your car for real.
If you're lucky, you'll get a hire car. Unlucky if it has to be returned before they've processed your claim and when you need a car to pick up another vehicle you've just bought, and worse, don't have the money when you need it to put towards a new one. And what company in this day and age issues cheques? So add on an extra week from when they post a cheque to you to when it can be cashed and in your account.
Since they have changed their minds about sending my cheque recorded delivery the next day, I will have to wait a further 2 weeks. I can't get through on the phone, I can't even make a complaint. For your own sanity and peace of mind, shop elsewhere. I've been driving for over 20 years and never had so much bad service from an insurance company. I can highly recommend Direct line. I'd even be happy to pay more, knowing I'll get a decent service.
Glad their recorded message told me the other companies that are under their "umbrella" so I can be sure not to insure with them,either- Sheila's wheels being one of them. I'd rather pay a bit more for insurance with a better company than the incompetence that is ensure. NO STARS”
“I receive a quote that at first look to be very good but it only covered fully comprehensive and breakdown where as other companies have a more competitive cover offer!”
