“It’s been 3 months and they’ve still not helped with my claim they’re pushing it off if anything, don’t go for e sure go for an insurance that will fight your claim.”
“"Good on price but you have to print your own documents and I think they charge you if you want them sent. I have not made a claim, so I don't know what the customer service is like. In the past when I have had ensure they were pretty good."”
“Be VERY careful if you might add someone on to your policy in the future, they only insure very low risk people and give no explanation if someone is deemed too high risk to add.
My partner cancelled his policy today because he tried to add me and was told that as an actor I was 'high risk'. This is weird enough (why would actors be high risk?) but we even explained that I'm primarily a VOICEOVER actor working from home, and also separately a business owner (also WFH), and were still told that they can't cover me. Guy on the phone couldn't give us any answers or even pass us on to a manager, so we just had to cancel the whole policy, lose no claims bonus and go somewhere else. Lack of explanation left us feeling like I'd been discriminated against for no good reason.”
“I was hit from behind by a bus. No injuries , no sharp breaking. Full cctv of incident. My insurer Esure accepted 100% of blame as they couldn’t see why I had slowed. The bus driver had action taken against him by garage but still Esure wanted to accept 100% of blame. I was told that a court case would find us to blame. I asked what experience of court , or courses had the accessor been on , none was tha answer. Esure simply do not find it cost effective to fight a case on your behalf so they submit to liability and pass the cost onto the driver. My insurance increased by 1/4. Pick an insurer that will fight your corner, that certainly isn’t Esure”
“"Hi I went with Esure as there was no hidden agenda with them as I have a hot hatch that the young boy\u2019s would like.I will be taking out this years policy for my Honda Civic Type-R."”
“I’m very upset with Esure. After waiting 3 months for an appointment to have the car repaired, I’m informed that the company they use for repairs - Gemini in Newport- they can’t supply a courtesy car at the moment, so have to wait for at least another week for them to find me a car.😡 this isn’t helping my blood pressure!”
“A crack appeared in our patio window. Phoned to report it, they sent an estimator/ inspector arranged a date to replace the double glazed unit. Came and did it as arranged. We just paid our X's, e sure settled the bill. Our windows are 25 yes old, no longer manufactured, but we didn't want a different model as the window is one of a pair. Excellent service”
