Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company, avoid ..... either they are incompetent or just don't care about their customers will not use them again.”

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Posted 8 years ago

“Shopped around after being with Esure for 10 years as a customer and realised i could save over £1500, yes... £1500 by switching my insurance. This was a total shock to me. I then called Esure and was told this could be due to my post code, claims of others who live in my area regardless of the fact I have 17 years no claims discount with them. 25 minutes on line and on the phone has saved me a fortune. Shocked that when I called I got charged £35 admin fee to cancel and had to pay the full legal cover for the year. They did not offer me a cheaper quote either? Staggering that they can afford to lose customers with no attempt to retain, that said, I would not have stayed - awful service.”

Helpful Report

Posted 8 years ago

“My renewal quote was almost double the previous year despite no claims, and it is impossible to get through to anyone in the renewals department for a re-quote. Other insurance companies are offering the same product for much less. It was very easy to get through to the sales department but they couldn't help! Customer Service shouldn't just be about new customers...”

Helpful Report

Posted 8 years ago

“Rubbish customer service, lack of communication, not willing to listen, moody people on the phone to talk to, overpriced”

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Posted 8 years ago

“Esure cancelled my policy without warning, on the basis that I had done different searches on compare the market. Called them to inquire and explain - no, nothing they can do and it is out of their hands.”

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Posted 8 years ago

“very poor customer service my first year with esure and my last”

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Posted 8 years ago

“Had a accident from the rear and was forced to make a claim and pay for the excess as they said my car wouldn't be repaired until the third party admitted liability. Esure said I would get the money back (which I didn't). In the End as Esure's Lawyers (Keoghs) couldn't be bothered to fight on my behalf they decided without my attention that it was my fault which I don't understand how as I was travelling forward. So the claim went against me, I lost my no claims and they tried to up my policy from £500 to £2500 (per year). Awful company do not use them......Crooks.”

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Posted 8 years ago

“not a very helpfull give a big miss”

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Posted 8 years ago

“After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. DO NOT USE THESE COWBOYS”

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Posted 8 years ago

“they will mislead you”

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Posted 8 years ago

“I have recently had my car stolen then recovered, it took them over 4 weeks to give me a courtesy car even though they had possession of the car within the first week. It has been 4 weeks and they haven't declared whether it has been written off or repairable. The staff and not sympathetic and do not care. I asked to be contacted daily by someone as it was me who was chasing them but daily...but surprise surprise they didn't and it was still me chasing up a team who quite frankly didn't care that I didn't have a car or any means of transport for 4 weeks. They have so much small print which you don't get to notice until you make a claim and costs you much more..Go with someone more trustworthy such as Directline I will never ever go back to Esure ever again.”

Helpful Report

Posted 8 years ago

“This is the first time I am writing reveiw with negetive experience in my 8 years driving experience. Never had problem with any other insurer but esure. Recently I took out insurance with esure after getting cheapest in compare site but they cancelled my policy because I took various qoute. According to them customer should buy insurance in one attempt and they cancelled it just after 14 days to charge ne more. Think and research before you do business with them. I should have seen other review sites before i proceed.”

Helpful Report

Posted 8 years ago

“After being a loyal customer with several cars I got my renewal quote more then 350 more so I cancelled. 3 days later got more documents thanking me for amending with a slightly lower quote. They lied and did not have my cancellation on the system it's time these people think about the core loyal customer”

Helpful Report

Posted 9 years ago

“Claimed for damage to my car that I observed whilst it was parked at the roadside. The other driver is now denying doin it and esure tell me that they can't do anything so it will be my fault. They have now put my renewal up by more than £1200. We're very rude to me during my whole claim process as if it was all my fault. And charged me twice for address changes and registration changes Will never use these again”

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Posted 9 years ago

“5p per min on phone for hours what a joke”

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Posted 9 years ago

“Following an accident where my car was parked (I was not present) and therefore 100% non fault. Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response. Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”

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Posted 9 years ago

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Posted 9 years ago

“Waiting on the phone for over twenty minutes before giving up.I needed to make an amendment. I bet if I was purchasing It would have been answered straight away. Twenty minutes I will never get back!!!!”

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Posted 9 years ago

“Everything .not happy at all”

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Posted 9 years ago

“i had accident and all went smoothe then when i got car back my cord on the bonnett pull was broken ive spent 10 hours on the phone today and nothing got sorted pure lies and more lies ill never use this crap insurance again and id advice anyone the same thing STAY AWAY FROM ESURE”

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Posted 9 years ago

Esure is rated 3.4 based on 1,916 reviews