“Booked a car with them specifically because it said car and counter at the terminal in YOW but that was a big fat lie. Had to wait 20 minutes for a shuttle, when I complained about this they told me to read the fine print which I did and it nowhere did it mention a shuttle. Do not book with this company.”
“We reserved a Jeep Renegade 4x4 with snow tires and chains, specifically. At the Milano Linate Airport they did not have our car, gave us a smaller one of different class because only that one had snow tires, making us pay for it. We had to rent a second car to fit people and snow gear. Also told us at Venice we would have to pay 35 euro parking only if we dropped off keys out of office hours. Got there in office hours and waited 40 minutes for someone to show up at the office. No apology and they said 35 euros is always to be paid.”
“The guy Ousmane who inspects your car upon returning searches for any type of scratch he can find. If you did it or not that is how he makes his commission and the managers are in on this scam. He threatened to charge us for a scratch on the tire rim that was so old it was rusted! We explained to him there is No way we could have a scratch on a tire rim for a 4 day rental that is rusted during 2022 heat wave with no rain! We tried to be rational but the man was so big and intimidating we were afraid and felt threatened. He wore a baseball cap and face mask and kept his head down so we couldn't take a good photo. But I got a photo of his name tag at least! A few days later we were charged 250 euros for the scratch. This man and his manager should not be allowed to intimidate innocent paying customers with their scary demeanor. We were too afraid to stay to dispute the allegations. I am writing this to protect future customers especially the elderly from this intimidation. You can see from the photos there is absolutely no fault of ours and it is clearly a very old scratch on a tire rim. Who charges for 250 euro for a scratch on a tire rim anyway? I just wonder how many other innocent paying customers were legally robbed from this exact same scratch. Or how much commission the employees and management makes from these alleged "scratches".”
“If I could rate a lower rating I would. Just robbing awful people!!! Happy to take £800 from 2 pensioners for 2 weeks rental on a fiat 500… used for 24 hours and 15 miles with petrol replaced. Absolutely no movement in their policies. Do not trust this company in a crisis! All they will do is take advantage! Refunds are non exsistant”
“My car was going to go in for repair, the garage repair shop sourced a courtesy car from Europcar. I was promised a like for like car and what I got was the complete opposite. I turned up to drop my car off on Thursday 22nd December. They had dropped off a car to the repair garage which was dirty inside and out, there was warning signs on the dash board, tyre pressure light, add blue light and to top it off the car smelt of drugs (weed) to be precise. I was told to drive the car home and they would come out that same day to swap it over. They did NOT come out that day to swap it over. I called them the next day and no one answered. The next day I dropped the car back off to the repair garage and picked my car up. The repairs to my car have now be delayed because of this whole situation. This service that europcar provided was appalling to say the least! I have hired out commercial working vehicles in the past that are cleaner than this. I would NOT recommend this company at all, stay well clear!”
“Just skip this company. They are bunch of thieves and lieres. We had a deal for almost 200e for two days rent. They have overcharged me for at least 500e in period of 2 months. One part they have tried to explain with extra miles ( which was a lie and big fraud ) and second part with no reason. Once a week they are taking money from my account. They are criminals !!!”
“Do not use this company. No matter what they promise, they will not deliver when it comes down to delivery. Then they will just fob you off every time you email them.
Dreadful service. Dreadful people.”
“Use this company at your peril. First the positive part: I experienced easy booking, fair prices, good cars, friendly staff. Now the terrible part... Their accounting system is stuffed; it keeps taking money out of my account illegally. I was double charged without explanation no less than three times. I had to work out for myself what was going worng with their system, then tell them to fix it. They were still unable to stop it happening so I had two choices - either cancel my credit card and get a new one (major hassle), or instruct them to remove my details from their system under threat of legal action. I chose the latter and after 3 months it seems to have worked, but I am still keeping a very close eye on my credit card statement in case they have not done what I instructed them to do. Not even the slightest hint of an apology from them. I feel really sorry for their staff at the depots, who were friendly, efficient and helpful. I hope they find jobs working for a better company.”
“I was charged for damages on a car I supposedly returned in Madrid while I was still renting it in Malaga. Customer service never helped and after a month my credit card was charged. No reply from customer service so I had to fill a legal complaint”
“Hired a car from Malpensa airport for 11.30 pm turned up before that and the office was shut .
Was left stranded so had no option to hire a car from Sicily by car .
I emailed customer services no reply so went back to the europcar office today spoke to Davide who said I cannot refund you for your rental strange they accepted an online booking for 11.30 pm as our offices close please contact customer services , i said they are not replying he said I cannot email them .
I feel robbed paid car hire and fully comprehensive online .
Basically paid for two cars .”
“Awful experience car was of low quality and very inefficient on fuel
On returning the vehicle europcar removed over £200 from my account with zero warning , claiming it was for damages. Absolutely false accusations
BE VERY CAREFUL IF LIKE ME YOUR INSURANCE COMPANY GAVE NO ALTERNATIVE OPTION FOR CAR HIRE. TAKE PHOTOS OF VEHICLE INSIDE AND OIT ON RECEIVING, INCLUDING FUEL GAUGE. DO NOT SIGN ANY DOCUMENTS WITHOUT ENSURING EVER SMALL STONE CHIP OR DENT IS DOCUMENTED. DO AGAIN BEFORE RETURNING.
DO NOT USE IF YOU CAN AVOID”
“A 365 € fee for a rental of 200 € for a clear booking error. Customer service says "nothing can be done.” How can you take away from a small family in these hard times????
Eine Gebühr von 365 € bei einer Miete von 200 € für einen eindeutigen Buchungsfehler. Der Kundenservice sagt: "Da kann man nichts machen". Wie können Sie von einer kleinen Familie in diesen harten Zeiten wegnehmen????”
“Charged us for insurance, took 700 dollars off our card for upfront booking. Refused to accept booking. Said we have to pay 400 dollars more, or they wouldn’t give us car. Made us wait for an hour. We showed them booking with insurance through Expedia, they said it is not their problem. We shouldn’t have gone through Expedia. Con company.”
“We didn't even rent the car (we paid for it in April) in the end but still haven't received refund for the 400 euros we paid (it's now almost October). We cancelled well within the cancellation period and still nothing - even though I have emailed and rang so many times.
I have no option but to take legal action as they will not get away with this! I urge you to NEVER use them. I am amazed they are legally operating - they need to be sued. ZERO STARS
other options out there. Just read the reviews - they speak for themselves”
“Europcar at Amman Airport.
After returning the car and receiving the vehicle checklist from their personnel, at the counter they notified me that "there is extensive damage to the windscreen", that "the full windscreen needs to be replaced", and that "it is a special windscreen that can only be obtained from a special supplier and thus is more expensive". When I demanded to see the damage, there happened to be none! Yet, the owner kept insisting that the damage was irreparable, that the windscreen needed to be replaced, and that they would take it from the deposit without my agreement. Thieves. Avoid at all costs.
They also kept the deposit in full.”
“Made rental reservations for Fox Rent A Car (Guayaquil Ecuador Airport)on the Expedia site, Fox car rental is owned by Europcar. The main reason I picked this company is it offered unlimited miles, I even showed them this when I picked up the car and paid at the airport. When I returned the car they tell me that I owe $430 for going over the miles as its not unlimited. I asked for a mgr/supervisor so I can discuss (no Mgr to call or speak to I was told), since the rep that was there said she it was expedia's fault because they had an error on the site. She also said I have to pay or she will call airport police and I won't be allowed to board my flight home. I paid so I can get back to the US and dispute with Corporate, Expedia and Amex. When I tried looking for a contact # for Europcar Customer Service, there is only an email, which proved to be useless. Called Expedia and they emailed me back 5 days later that they had the same luck I did reaching Europcar, I was told if I would have paid with Expedia they would have given me a refund. But like I paid with Fox Rent A Car there was little Expedia can do to get my money back. I disputed charge with Amex, after about a month later was denied dispute by Amex as I signed for the $430 charge and the original bill didn't say unlimited miles. I told Amex that the original bill failed to say there was a limit to the amount of miles the rental came with. Long story short, use another car rental company if you don't want to get fleeced.”
“I rented a car in Ecuador. It never occurred to me that I would have to check the condition of the car myself. 1:30am after a full day of travel & they give me a car with badly worn tires. Bad enough that when driving through a checkpoint, an officer told me I had to pay a $480 fine or I would be detained. I didn't have that much, so he took everything I had & let me go. I might not have been robbed by him if the car had decent tires.
AND I had to pay more than the original agreement.”
“Please watch out they will remove large amounts of money from your card after returning your car, on follow up they are asking for evidence but are providing a no reply email for contact. DO NOT use this company”
