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Eurosender Reviews

3.7 Rating 2,043 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,043 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
17
Anonymous
Anonymous  // 01/01/2019
Very efficient
Helpful Report
Posted 5 years ago
Hi Daniel, Thank you for your review. I am glad you liked our service. I see that we are ones star away from excellence. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Very good services. I hope in the future you will use DHL or UPS.
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. I am glad that you liked our service. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
O representante da eurosender, não tem categoria para ser vosso representante.
Helpful Report
Posted 5 years ago
Hi Fernando, I am truly sorry if you felt that our staff mistreated you or were unprofessional at any point. They are highly trained in customer satisfaction and always have this as priority. Nevertheless, they do not know what they can and what they cannot do for our customers; considering that we are in a commission. I apologize for all the unpleasant experience and confident that your next shipment will be more pleasant. Looking forward for your future shipping needs. Paul
Posted 5 years ago
Thank you, parcel arrived on time.
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Posted 5 years ago
tutto è andato bene
Helpful Report
Posted 5 years ago
Hi Francesca, Thank you for your review. We greatly appreciate your feedback. I see that you rated us only 4 stars :(. If you have any ideas how we can improve our service please send us an email at help@eursender.com. Thank you in advance. Paul
Posted 5 years ago
Ukratko,ja sam zadovoljan uslugom.uopce nije skupo i relativno brza dostava.5dana sa jednog na drugi kraj svjeta
Helpful Report
Posted 5 years ago
Hi Slavko, Thank you for your review. I am glad we've met your expectations. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Fast shipping, low price
Helpful Report
Posted 5 years ago
Hi Filipe, Thank you for your review. I am glad you found our service useful. I see that we are one star away from excellence. If you have any suggestions for us or any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Eurosender service was excellent and very good price for the value. The only issue was with the local provider - DPD - which didnt complete the pickup on the first committed date.
Helpful Report
Posted 5 years ago
Hi Ferenc, Thank you for your review. Your feedback is greatly appreciated and helps us improve our service. I am sorry you had some unpleasant experience with your courier. In the future, please let us know if you have a preferred courier so we can schedule your order with them, however the price could be higher. I apologize for the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
They picked up the parcel a day later
Helpful Report
Posted 5 years ago
Hi Filipe, Thank you for your review. I am sorry you parcel was not collected on time. Please understand that sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the delay and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Collector respected the date for this order and also for another previous one. Packages arrived in time as well but the boxes were damaged. Anyway items inside the boxes are good. I advise to any customer, prepare the pack always as recommended.
Helpful Report
Posted 5 years ago
Hi Rosalia, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry your boxes were damaged. Please understand that our insurance policy only covers the goods and not the boxes which is clearly stated during the booking process. In the future, please follow our packing instructions to avoid parcels damages. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
ΣΥΝΕΠΕΙΣ ΚΑΙ ΚΑΛΗ ΕΝΗΜΕΡΩΣΗ
Helpful Report
Posted 5 years ago
Hi Eyuymios, Thank you for your review. I am glad you liked our service. I see that we are one star away from excellence :(. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you in the future. Thank you in advance. Paul
Posted 5 years ago
wszystko w porządku szybko sprawnie polecam
Helpful Report
Posted 5 years ago
Hi Maceij, Thank you for your review. I am glad you found our service useful. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
The only thing what I miossed was a mail with information for tracking. All other things where perfect.
Helpful Report
Posted 5 years ago
Hi, Thank you for your review. I am glad you trusted us with your shipment and I am sorry you did not receive your tracking number. I promise you we will improve and your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Contact with the customer, delivery time, customer service is very good. The only minus is that the DPD courier did not arrive on the agreed day and I had to set a new date. Overall, I highly recommend.
Helpful Report
Posted 5 years ago
Hi Ewelina, Thank you for your review. I am really sorry your parcel was not collected on the initial date. Please understand that at Eurosender our main goal is to provide the best and most affordable courier for you. Although you have our full support throughout the delivery, your courier is responsible for your parcel. I am glad our support agents were able to help you. Please accept my apologies. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
In general I am very satisfied by your services. I only have one small detail to notice about the order 092126-20. When the package was about to delivered in Nice, France the driver asked where is the surname Papasotiriou in the door bell ring but I had clearly written in my order that the door-bell name was not mine but my spouse's (Vasiliadis).
Helpful Report
Posted 5 years ago
Hi Evangelia, Thank you for your review. I am sorry about the unpleasant experience with the driver. Please understand that even though we may put comments in the system, the driver is not obligated to read it. Please accept my apologies. If you have any questions please send us an email at help@eurosender.com. Thank you in adance. Paul
Posted 5 years ago
Parcel arrived on destination but still not visible on your page if check in tracking.
Helpful Report
Posted 5 years ago
Hi Fabio, Thank you for your review. I am sorry we had some technical issues with your tracking system and I am confident we will improve for the next time :). I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward for your future shipping needs. Paul
Posted 5 years ago
Excellent service! fast and efficient and cost effective... only reason I didnt give 5 stars is because tracking is not 5 star...
Helpful Report
Posted 5 years ago
Hi, Thank you for your review. I am sorry you we had some issues with your tracking number and I am confident we will improve and next time we will send you your tracking number on time. I apologize for all the inconveniences and I am happy to have you as a customer. Paul
Posted 5 years ago
Very good value for money, solid package arrived in good condition.
Helpful Report
Posted 5 years ago
Hi Julien, Thank you for taking the time to write us a review. I am glad you found our service useful. I see that we are one star away from excellence :(. If you have any ideas on how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Fast response and quick delivery.
Helpful Report
Posted 5 years ago
Hi, Thank you for your review. I am glad you liked our service. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Eurosender heeft een pakket voor mij van Nederland naar Italië gebracht. Ophaaldatum 8 jan 2020, afgeleverd 14 jan 2020. Er was een transporttijd van 2 werkdagen beloofd, praktijk was 4 werkdagen. Tracking service werkte goed. Hetzelfde pakket is later weer teruggebracht van Italië naar Nederland. Ophaaldatum 27 jan 2020, afgeleverd 30 jan 2020, juist op tijd. Er was geen tracking service.
Helpful Report
Posted 5 years ago
Eurosender is rated 3.7 based on 2,043 reviews