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Eurosender Reviews

3.7 Rating 2,048 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,048 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Great and fast services
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Posted 5 years ago
Would be nice if an approximate time of pickup and delivery was provided. Everything else was excellent!
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Posted 5 years ago
The package was picked one day after the date I chose on Eurosender page. Also I told them (GLS from Eurosender) that in Spain I can only pick up the package in the afternoon and they told me that the postman will come whenever during the day, that they can't tell him to come in the afternoon. I waited 10 days for it.
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Posted 5 years ago
good service
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Posted 5 years ago
they broke the handle of my luggage(but my lugagge was very heavy so it was something i expected ) but except this everyhting was good
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Posted 5 years ago
I'm disappointed by Eurosender services. One of the three parcels arrived later than the two others and the box was broken, almost splitted in two parts. In addition, in one of the two other boxes, two valuable pieces of ceramic dishes were broken in pieces. I think greater care should be taken to parcels during the transport.
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Posted 5 years ago
Your service is disappointing! 3 weeks of delayed parcel sending from France to Spain? Seriously?!!
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Posted 5 years ago
very good service
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Posted 5 years ago
Hi Lukas, Thank you for your review. I am glad you found our service useful. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
very good!!
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Posted 5 years ago
Hi Minna, Thank you so much for the 5 stars:). Looking forward to hear from you in the future. Paul
Posted 5 years ago
Very good contact with the services and facility on use of the platform
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Posted 5 years ago
Hi Jorge, Thank you for your review. I am glad you you found our service useful. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Up to now always pleased!
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Posted 5 years ago
Hi Antonio, Thank you for your review. I am glad you are pleased with our service. We will keep improving :). I am glad to have you as a customer. Paul
Posted 5 years ago
Det fungerede rigtig fint. Det kunne jeg godt finde på at gøre igen. Det er også billigere end at checke bagage ind med fly
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Posted 5 years ago
Hi Michelle, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customer. Paul
Posted 5 years ago
I have used your company many times and I was satisfied. However, a few days ago I received my package and some things were dameged! Generally, I have been satisfied with your services, quick delevery etc, but I think that you should be more careful when you deliver the packeges to the customers. Have a lovely day!
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Posted 5 years ago
Easy procedure and fast delivery, perfect! :)
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Posted 5 years ago
The best, very very fast and secure! I will recomend it 100%
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Posted 5 years ago
Very poor deliver and robber of people's stuffs and money and noone should thrust to them about their own stuffs and mobey.
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Posted 5 years ago
I’ve used Eurosender twice already, the first time it all went nicely, but the second time, the package didn’t meet its destination not in one business day, and not in five. I called to see what was the problem, and firstly, the tracking on the website wasn’t updated at all (being the last notification from the pick up), and I was told that the package was already at the city of delivery, but when the label was printed, the door number was cut out (I don’t know why), and so the package remained in the city storage pretty much the whole time, and I wasn’t notified of it, I HAD TO CALL to see what the problem was, nobody sent me an email or a call to fix it, so if I didn’t call the package would remain in storage for eternity... so it took 6 business days, and good thing I called, because they are bringing it tomorrow (Friday) because the following week I would not be at home to receive the package
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Posted 5 years ago
Shipped a couple boxes while travelling. No major issues. The pick up driver could have some sort of identification though. The person that was handing over the packages told me they looked a bit dodgy. Unmarked van and no delivery company logo anywhere.
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Posted 5 years ago
I had a lot of issue for the pick up of my luggage. The fact that we only know that the driver will come between 9am and 6 pm and we don t have any timeframe or current position is very very cumbersome. I would advise to, at least, let the cst choose between a pick up in the morning or in the afternoon. Otherwise, the delivery went very well!
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Posted 5 years ago
We sent 11 packages, 9 arrived in one day and the other 2 on the following day. It seems one of our boxes got destroyed during transport and the contents were transfered to another box. Unfortunately, several of the books that were inside were not put in the new box, so we never received them.
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Posted 5 years ago
Eurosender is rated 3.7 based on 2,048 reviews