Eurosender Reviews

Name: Eurosender
Rating: 3.75

3.8 Rating 2,021 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.8

Based on 2,021 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 5 star review on 11th March 2023

Jobb C Fisher

Eurosender 1 star review on 10th November 2022

Engineer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pick up service was ok, and delivery was on time. But one of the boxes I sent was treated very roughly, and the content inside was damaged. The packaging of that box was ok, as I have sent similar items with similar packaging in the past.”

Helpful Report

Posted 4 years ago

Hi Andres, Thank you for your review. I am sorry your goods were damaged. We will do our best to help you. Please send us an email at help@eurosender.com and provide us the details of the damage(photos) and we will proceed with an insurance claim. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you soon. Thank you in advance. Paul

Posted 4 years ago

“What is your service? You rejected me once and even until now i get no tracking. Infact i dont know where the letter is at the moment.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. I am sorry you had some some unpleasant experience with you order. Please understand we are working hard to have your parcel collected as soon as possible. I would kindly ask you to reply to our email that was sent to you on Tue, 3 Mar 2020 at 4:24 PM so we can proceed further. Looking forward to hear from you soon. Thank you in advance. Paul

Posted 4 years ago

“The whole process was confounded and too long.”

Helpful Report

Posted 4 years ago

Hi Aram, Thank you for your review. I am sorry you had some unpleasant experience with your order. We greatly appreciate your feedback. If you are willing to discuss your feedback or have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul

Posted 4 years ago

“Not happy with fact that packet was held in their warehouse for 4 days before it was shipped from Croatia.”

Helpful Report

Posted 4 years ago

Hi Vesna, Thank you for your review. I am very sorry if this took longer than expected and for the inconvenience this may have caused you. Delivery times are only offered as an estimation considering the fact that in logistics, delays may occur due to traffic, congestions, roadworks, etc. Please understand that Eurosender has no control on how quick or slow the transportation occurs, as this is done exclusively by the courier company. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul

Posted 4 years ago

“O produto chegou faltando partes.”

Helpful Report

Posted 4 years ago

Hi Pedro, Thank you for your review. I am sorry you had some unpleasant experience with your order. We are here to help you. If you believe that your goods were damaged please send us an email at help@eurosender.com and we will proceed with an insurance claim. Looking forward to hear from you in the near future. Paul

Posted 4 years ago

“Las cajas llegaron bastante deteriodaras”

Helpful Report

Posted 4 years ago

Hi Guillem, Thank you for your review. I am sorry your experience did not meet your expectations. Your are greatly appreciated as a customer and we will do everything we can to help you. If you believe your goods were damaged please send us an email at help@eurosender.com. Looking forward to hear from you. Thank you in advance. Paul

Posted 4 years ago

“Said that would take 6 days, took 11. The baggage was a little wet. There wasn't someone speaking my language when I called.”

Helpful Report

Posted 4 years ago

Hi Theofanous, Thank you for your review. I am really sorry for the delivery delays. Please understand that in logistics, bad weather, heavy traffic or simply technical errors could cause unexpected delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions or believe that your goods were damaged, please send us an email at help@eurosender.com and we will proceed. Thank you in advance. Paul

Posted 4 years ago

“The labels were sent late, the delivery staff was super rude and with a bad attitude and I saw how they treated badly my boxes that specifically said to handle with care and fragile. The tracking web page is not up to date so I couldn't know the real status of my boxes.”

Helpful Report

Posted 4 years ago

Hi Vivian, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry you had some unpleasant experience with the courier and the tracking system. We will do better next time. I apologize for all the inconveniences and confident your next shipment will be more pleasant. If you have any questions or believe your goods were damaged, please send us an email at help@eurosender.com and we will proceed with an insurance claim. Thank you in advance. Paul

Posted 4 years ago

“too long till delivery”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am sorry your delivery took longer than expected. Please understand that sometimes factors like heavy traffic, bad weather or simply technical errors could cause delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you in the future. Thank you in advance. Paul

Posted 4 years ago

“Han tardado más de una semana en entregar el paquete desde que se hizo el pago del envío cuando su publicidad dice tres días. Es poco probable que repitamos la experiencia.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am sorry your order delivery took longer than expected. Please understand that sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul

Posted 4 years ago

“Very disorganized pick up schedule in my experience. My order was supposed to be picked up a week ago and till date it hasn't been picked up and I still don't even have any confirmation when it's gonna be picked up”

Helpful Report

Posted 4 years ago

“You have unprofessional employees ( ex. DPD)”

Helpful Report

Posted 4 years ago

“A guaranteed delivery date was promised but not met. Immediately after placing the order and paying, the sales person no longer responded to any demand. Thanks to the colleague from service department for the efforts to find the package again. Stupid feeling to be at a trade fair without advertising material!”

Helpful Report

Posted 4 years ago

“already finshed my correspondence with all details, pls refer to them”

Helpful Report

Posted 4 years ago

“goods picked up a week after the deadline”

Helpful Report

Posted 4 years ago

“Your prices are good but the delivery is very slow you never apdate the system at the order to see where the package is and this satisfy customer. Maybe one order has been delivered 1 month before and the order is still active i have to send you an email to change the status of the order.”

Helpful Report

Posted 4 years ago

“Good price but not reliable on the transportation time. Announced when I did the request : parcel delivered in approximately 1 day( France to France)...in reality 6 days! When contacting eurosender after some days not knowing where the parcel was, they promised to send me an email to tell me where the parcel was( no updating on the site), I never got a response.... I think you should be more honest announcing the real delivery time, like that your clients have a real choice choosing a transportation platform....very disappointed, while I had promised my client a quick delivery.”

Helpful Report

Posted 4 years ago

“I still haven t received my order. No news from DPD .”

Helpful Report

Posted 4 years ago

“Learn to schedule pick up time and delivery pattern can be improved to make life easier for clients”

Helpful Report

Posted 4 years ago

“I'm disappointed by Eurosender services. One of the three parcels arrived later than the two others and the box was broken, almost splitted in two parts. In addition, in one of the two other boxes, two valuable pieces of ceramic dishes were broken in pieces. I think greater care should be taken to parcels during the transport.”

Helpful Report

Posted 4 years ago

Eurosender is rated 3.8 based on 2,021 reviews