Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Eurosender Reviews

3.8 Rating 2,021 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

3.8

Based on 2,021 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

Write Your review

Tell us how Eurosender made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 5 star review on 11th March 2023

Eurosender 5 star review on 11th March 2023

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used Eurosender twice already, the first time it all went nicely, but the second time, the package didn’t meet its destination not in one business day, and not in five. I called to see what was the problem, and firstly, the tracking on the website wasn’t updated at all (being the last notification from the pick up), and I was told that the package was already at the city of delivery, but when the label was printed, the door number was cut out (I don’t know why), and so the package remained in the city storage pretty much the whole time, and I wasn’t notified of it, I HAD TO CALL to see what the problem was, nobody sent me an email or a call to fix it, so if I didn’t call the package would remain in storage for eternity... so it took 6 business days, and good thing I called, because they are bringing it tomorrow (Friday) because the following week I would not be at home to receive the package”

Posted 4 years ago

“My package was supposed to arrive at my home in Paris. We weren't home went the delivery happened. So the delivery guy didn't leave the package. But we never received any notification. After a while i contacted eurosender to know what was going on, and then i discovered that there were 3 delivery attempts, but i never got called. And my package went back to slovenia.”

Posted 4 years ago

“I only gave 'poor', just to warn Eurosender to choose better partners in the future... I really had a very bad experience sending winter equipment to the hotel I was staying for a ski vacation. GLS was appointed to transport my equipment. The pick-up arrived on Thursday very late in the afternoon, my ski boots only could leave the day after, and they didn't arrive until Tuesday, almost one week later. So, never choose GLS again, please? They are awful. By the way... I had to rent extra ski shoes! How can I get compensation for that cost? Regards, Wilfried Haesen”

Posted 4 years ago

“I booked a parcel but it got delivered very late. Was bit disappointed”

Posted 4 years ago

“Literally everything arrived damaged, but it was very cheap. Just don't send things that can't be thrown around. And for some reason, each of the items I sent arrived on a different van. Three separate delivery vans arrived in the space of an hour. It was like groundhog day.”

Posted 4 years ago

“First time using Eurosender. Was asked 3 times the contents - first time when placing my order, then 2 emails thereafter. It delayed a very urgent package being collected!! Thereafter I got an email saying it would be collected between 5pm & 7.30pm, which was not a time specified when ordering. I phoned DHL who told me this would not be the case as they do not do evening orders. In future I will go direct with DHL.”

Posted 4 years ago

“After the DPD courrier failed to pick up my parcel, i had to wait 4 weeks for the next possible collection date. Not strictly eurosenders fault, but still uncool if you want to send christmas presents.”

Posted 4 years ago

“Initial timeslot was too long. And the local courier Dpd sent me an e-mail at 6 AM they would pick up the package a day later. Then 9 AM they sent me another mail they would pick up the same day. Very confusing and hard to plan around it.”

Posted 4 years ago

“Package was expected to take 3 days but took about 2 weeks. I had to chase twice and both times was promised a call back which never came. It did get there though and it was cheap to post.”

Posted 4 years ago

“see my emails to them; on top of it all, my packages were located at 1 pm in the afternoon and no one told me. i worried all night. when you go on tracking, nothing had changed so i didnt click on the detail until the next morning and discovered new info. unbelievable.”

Posted 4 years ago

“It wasn’t deliver in time..”

Posted 4 years ago

“Recently we have some issues with the time of the delivery, sometimes is 3 weeks please see our historic with DDP.”

Posted 4 years ago

“go as UPS or parcel to go, lable needs to be there after oder i could make 3 times more shipments”

Posted 4 years ago

“Delivery did not happen”

Posted 4 years ago

“I received my suitcases, but it took a lot of effort and there was a lot of unclarity. I called Eurosender a few times to see if I could get some more clarity on the time of picking-up and delivering, but I couldn't until the day itself. If you don't mind staying home all day or get it delivered to the neighbours, then Eurosender works perfect. For me it was a bit too stressful but at least I know how it works for in the future. One of my parcels had some oil on it. As soon as they gave me a time (the day itself) it was quite a narrow slot, which was good. Good to know that you parcels may not arrive at the same time, and you will not get any notification until the other parcel will be arrived. I would use Eurosender again now that I know what I can expect.”

Posted 4 years ago

“There was no problem with the pickup but at least half (14 packages) arrived split open, retaped and seriously mishandled. I have not had the time to open everything and assume something is broke.”

Posted 4 years ago

“The support team is not willing or interested in investigating the issue. On the contrary, a sarcastic approach was taken and inability to process customer response was displayed. The customer requests were ignored and belittled which showed that the customer support team totally lacked empathy, ability to listen and ability to provide any acceptable level of customer support. The issue I have experienced was that I was charged a completely different amount to what was displayed on the screen when my credit card payment was processed.”

Posted 4 years ago

«
1
2
3
4
5
»

Eurosender is rated 3.8 based on 2,021 reviews