Eurosender Reviews

"The process was smooth, and I finally felt a sense of closure after days of stress and uncertainty. This experience was a harsh wake-up call about the dangers of trusting online financial platforms. No matter how legitimate a company seems, it\u2019s essential to conduct thorough research before making any investment. I now take extra precautions and encourage others to do the same. If something feels off, act quickly waiting too long can make all the difference in whether or not your funds are recoverable.\u201d"

"My original parcel was priced at \u20ac52 and today they took an extra \u20ac65,24 from my account for an overweight package! I have replied to all their emails, I called customer support, but still I'm waiting for a response!"

"The package was smashed, and no one informed me!\r\n\r\nMy worst delivery experience ever! problems at all phases:\r\n1. the courier was supposed to come to pick up the package 10.6. I wanted to send a gift in time for my friend's birthday. Collection time of the package is from 9 to 18. I wrote to support that I had not yet printed the label, because I saw the information about it only on 10.6 in the morning. But the courier still came and left without a package. I asked the courier to come back the next day. I was home all day, no one came, and the support said that the courier could not pick up the package because I was not home (lie). I asked them to come back the next day and said it is very important because otherwise I might not make it on time. I stayed at home all day again, but no one came. I called and wrote many times, and the support team kept telling me to wait, the courier would come, there was still time (at 17.30 IT was said to me too). The recipient was going to leave for a week and we were not able to deliver the package before he left, so we had to postpone it for a week. It's a huge disappointment because it was a birthday present that wasn't delivered on time. Although I did my best to deliver it on time. The package was finally picked up from me on 24.6. 2 weeks after it was planned.\r\n\r\n2. In the request, I specified that I would be transporting alcohol and clothes. And that's the only reason I chose your company, because it could provide alcohol transportation. But the package broke on the way and stained the clothes. 1 bottle of 8 was broken, and 1 can was missing! I packed it in such a way that it was difficult to break if you treat the package as glass (which is what alcohol is usually contained in). The clothes were in plastic bags, but they were also taken away! The sweets were also spilled out of the package and because the alcohol was broken and there was liquid\/probably glass, it could not be eaten! The package was repacked, the glass was removed, but I was not informed of anything! \r\n3. the package was marked in the system as if it was leaving on 10.6, although in fact it was finally picked up on 24.6"

"The package was smashed, and no one informed me!\r\n\r\nMy worst delivery experience ever! problems at all phases:\r\n1. the courier was supposed to come to pick up the package 10.6. I wanted to send a gift in time for my friend's birthday. Collection time of the package is from 9 to 18. I wrote to support that I had not yet printed the label, because I saw the information about it only on 10.6 in the morning. But the courier still came and left without a package. I asked the courier to come back the next day. I was home all day, no one came, and the support said that the courier could not pick up the package because I was not home (lie). I asked them to come back the next day and said it is very important because otherwise I might not make it on time. I stayed at home all day again, but no one came. I called and wrote many times, and the support team kept telling me to wait, the courier would come, there was still time (at 17.30 IT was said to me too). The recipient was going to leave for a week and we were not able to deliver the package before he left, so we had to postpone it for a week. It's a huge disappointment because it was a birthday present that wasn't delivered on time. Although I did my best to deliver it on time. The package was finally picked up from me on 24.6. 2 weeks after it was planned.\r\n\r\n2. In the request, I specified that I would be transporting alcohol and clothes. And that's the only reason I chose your company, because it could provide alcohol transportation. But the package broke on the way and stained the clothes. 1 bottle of 8 was broken, and 1 can was missing! I packed it in such a way that it was difficult to break if you treat the package as glass (which is what alcohol is usually contained in). The clothes were in plastic bags, but they were also taken away! The sweets were also spilled out of the package and because the alcohol was broken and there was liquid\/probably glass, it could not be eaten! The package was repacked, the glass was removed, but I was not informed of anything! \r\n3. the package was marked in the system as if it was leaving on 10.6, although in fact it was finally picked up on 24.6"

"They were suppose to pick up a pallet on 21 December and emailed me saying that it will be after new year and I agreed with that. If your delivery partner is not available remove the dates from the your site and don't let people pay for something they can not get. They later started to email me looking first for 120 euro more and later for 210 euro more to my 380euro shipping. All reasons that didn't line up with what is saying on their page or the booking process. I will not recomend Eurosender to anyone."

"They were suppose to pick up a pallet on 21 December and emailed me saying that it will be after new year and I agreed with that. If your delivery partner is not available remove the dates from the your site and don't let people pay for something they can not get. They later started to email me looking first for 120 euro more and later for 210 euro more to my 380euro shipping. All reasons that didn't line up with what is saying on their page or the booking process. I will not recomend Eurosender to anyone."

"Stay away! They charged me 230\u20ac for parcels they never picked up and they dismiss my refund requests. They shipped 2 packets that returned completely broken, with damaged machines for a value of 400\u20ac. They gave back to a neighbour and now they say they cannot accept a claim because I didn't do it at the return moment. Scammers with no shame!!!"