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Eurosender Reviews

3.7 Rating 2,042 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,042 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
16
Anonymous
Anonymous  // 01/01/2019
4 days europe philippines ...ok .....20 days .. and my saxophone is not in my GF house ...
Helpful Report
Posted 3 years ago
on the 26 th of september I placed an order to pick up my lost suitcase at Parclick SaBa parking in Mestre Italy I was billed 237.09$ my package was never picked up.Reference I tried again on the 4 October and was billed 318.94 reference 479769-21. Dhl says that my package is still in Mestre.
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Posted 3 years ago
I would not give even one star.
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Posted 3 years ago
Nachträglich Abbuchung vom Konto ohne Genehmigung mit dem Verweis, dass das Paket größer gewesen sei als angegeben. Für 1x Ausweis und 6 verschiedene Bankkarten 99€ bezahlt. NIE WIEDER!!!
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Posted 3 years ago
Package was sent back to me e no explanation. Couldn't anyone to help me and didn't get a refund. And I was charged €179 VAT which also wasn't refunded.
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Posted 3 years ago
Support wasn't able to solved the pickup problema, Finaly had to dropoff the shipment at a pickup point, instead of giving it yo a courier.
Helpful Report
Posted 3 years ago
It took me almost a month to get my shipment here and I had to pay extra for a package, but they sent it using an envelope.
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Posted 3 years ago
Merci de proceder a mon remboursement
Helpful Report
Posted 3 years ago
Awful customer service. Never using again.
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Posted 3 years ago
TRANSPORT PROBLEMS
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Posted 3 years ago
I disclosed I was trying to ship whiskey you took my money had DHL pick up the package then DHL told me you could ship alcohol that was frustrating but not as frustrating as you not returning my money after it was said and done if it was a few dollars it wouldn’t be a big deal but it was $150.00
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Posted 3 years ago
Nessuna possibilità di rimborso 143 euro trattenute. Folli.
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Posted 3 years ago
Totally useless, ill-informed, unsupportive, difficult to contact. Will NEVER use again
Helpful Report
Posted 3 years ago
No body from DHL picked my packet two times, and when called support they did not understant that literaly nobody picked up the documents, nobody came. Instead, they tried to put blame on me, support asked questions what am I sending, that I have to show my passport to currier, and other usless things - the point was currier did not showed up two times.
Helpful Report
Posted 3 years ago
I wish there was -5..Worst service ever. Wasted my money.. almost 115 euros.. then they tell me to pay extra 50 euros for customs to get your package. How did the package travel from my country to Germany without passing through customs. You call them, and no one speaks. You call DhL, they tell you they speak only German. sicken 🤮 🤮. And it's 3 weeks now, I don't even know who has my package. BS.
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Posted 3 years ago
Bad payment processing
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Posted 3 years ago
Nisem zadovoljen z vasim nacinom dela , vse sem moral storiti sam da je bil paket prevzet
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Posted 3 years ago
I have had a truly horrible experience with them. When their courier refused to pick up my parcel for no good reason (no items in the parcel were on their prohibited list, but we got a vague 'internal policy'), they have refused to provide me a full refund. Proceed at your own peril if you want to waste time and money and get some of the poorest customer service I have ever encountered.
Helpful Report
Posted 3 years ago
Never again. Booked an international door-to-door delivery. Collecting courier -according to eurosender a subcontractor, GLS germany - failed to show up not only once but 4 times (full days staying at home 9-18h waiting and not going to work) spread along 2 weeks. Complaining about this got me the answer that the courier did indeed show up (gas lighting anyone?), even if nobody rang (there are witnesses of this, I live in a shared flat) nor was there any notification of visit on my letterbox or door. The help center people are very nice and there are very talented people writing reviews. But I did not pay 29 euros to exchange emails with help center nor reading reviews. After canceling the service, Eurosender insists in not reimbursing me, even if they did not deliver proof that the courier even tried to show up in the agreed time frame. No taking of responsibility, no respect for the signed contract, just blaming the client or the subcontractor. We have here a self denominated delivery company which doesn't even manage to collect parcels in a reasonable amount of time. Never again.
Helpful Report
Posted 3 years ago
O produto foi recolhido em 29 set e hj 2 out não há notícias. Não há número para rastreio ou qualquer indicação que a mercadoria esteja a caminho.
Helpful Report
Posted 4 years ago
Hello Valentina, We are sorry for the late reply to your review. The tracking number in Portugal is only updated once the items are shipped from Portugal, that is the reason why you could not instantly track it down. We believe everything went smoothly after all :)! Your Team Eurosender.
Posted 4 years ago
Eurosender is rated 3.7 based on 2,042 reviews