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Eurosender Reviews

3.7 Rating 2,048 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,048 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
This company has possibly the worst customer service in earth!!!
Helpful Report
Posted 3 years ago
Pessima esperienza. Non sono passati a ritirare il pacco nella data concordata e nessuno mi ha avvisato che non sarebbero venuti. Per un giorno non sono riuscito a contattarli: il numero del call center non era raggiungibile, tramite Facebook non è possibile contattarli e alle email non rispondono. Il secondo giorno sono riuscito a parlare con Eurosender che non solo non si è assunta nessuna responsabilità ma neanche sapeva cosa fosse successo e come rimediare. Mi hanno quindi rimandato ai responsabili della ditta locale di spedizioni su cui si appoggiano, la GLS, che sono stati incredibilimente scortesi e poco professionali, non sapendomi neanche garantire una nuova data per il ritiro del pacco. Nel loro archivio risultava addirittura che qualcuno era passato ma il pacco non era pronto, il che dimostra non solo menefreghismo ma anche malafede e mancanza di deontologia professionale. Peggior servizio di spedizione mai provato, consiglio vivamente di evitarli.
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Posted 3 years ago
Ich habe Eurosender jetzt schon zum 4ten und letzten mal gebucht und wirklich jedes mal schlechte Erfahrungen gemacht. Beim ersten Versuch war es 3 Wochen lang nicht möglich mein Paket abzuholen obwohl ich jedes mal daheim war von morgens bis abends. Jedes mal kam man könnte mich nicht antreffen, in Wirklichkeit habe ich mit dem abholer danach gesprochen und er hatte garkein abhol Auftrag. Wenn es denn mal abgeholt wurde...es hat nie beim ersten Versuch geklappt. Dann kamen wirklich Immer meine Pakete zerstört und beschädigt an...nicht nur von aussen auch die Hälfte des Inhaltes egal was es war...eingepackt in luftpolsterfolie und extra kartons...als ob die Lieferanten Spass haben am Fussball spielen mit den Paketen. Ich kann euch nur dringend von Eurosender abraten, da sie auch nicht in der Lage sind, die Schäden geltend zu machen bei seinen Lieferfirmen. Es kommt nur eine Entschuldigung und wird abgewiesen mit immer anderen Gründen(darf man nicht verschicken (metaldosen) nicht gut genug eingepackt(in luftpolsterfolie) usw.) Ein absolutes No Go für mich nun die Firma...gebt lieber 2 Euro mehr an andere Firmen aus und bekommt eure Pakete sicher und heile an den Empfängerort.
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Posted 3 years ago
Shipment took more than 1 month with a severe lack of communication. At one point the agent assigned to me went on holiday and nobody else picked up her work. Total shambles, I will go direct to the shipper next time.
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Posted 3 years ago
Was double charged because DHL wrote the wrong weight (2.2kg instead of 2.2lb) of my package and EUROSENDER never checked my evidence, Eurosender took an additional charge from my PayPal account without my permission.
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Posted 3 years ago
Pick up was late, delivery was late and then you dare change me more?
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Posted 3 years ago
4 days europe philippines ...ok .....20 days .. and my saxophone is not in my GF house ...
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Posted 3 years ago
on the 26 th of september I placed an order to pick up my lost suitcase at Parclick SaBa parking in Mestre Italy I was billed 237.09$ my package was never picked up.Reference I tried again on the 4 October and was billed 318.94 reference 479769-21. Dhl says that my package is still in Mestre.
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Posted 3 years ago
I would not give even one star.
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Posted 3 years ago
Nachträglich Abbuchung vom Konto ohne Genehmigung mit dem Verweis, dass das Paket größer gewesen sei als angegeben. Für 1x Ausweis und 6 verschiedene Bankkarten 99€ bezahlt. NIE WIEDER!!!
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Posted 3 years ago
Package was sent back to me e no explanation. Couldn't anyone to help me and didn't get a refund. And I was charged €179 VAT which also wasn't refunded.
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Posted 3 years ago
Support wasn't able to solved the pickup problema, Finaly had to dropoff the shipment at a pickup point, instead of giving it yo a courier.
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Posted 3 years ago
It took me almost a month to get my shipment here and I had to pay extra for a package, but they sent it using an envelope.
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Posted 3 years ago
Merci de proceder a mon remboursement
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Posted 3 years ago
Awful customer service. Never using again.
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Posted 3 years ago
TRANSPORT PROBLEMS
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Posted 3 years ago
I disclosed I was trying to ship whiskey you took my money had DHL pick up the package then DHL told me you could ship alcohol that was frustrating but not as frustrating as you not returning my money after it was said and done if it was a few dollars it wouldn’t be a big deal but it was $150.00
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Posted 3 years ago
Nessuna possibilità di rimborso 143 euro trattenute. Folli.
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Posted 3 years ago
Totally useless, ill-informed, unsupportive, difficult to contact. Will NEVER use again
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Posted 3 years ago
No body from DHL picked my packet two times, and when called support they did not understant that literaly nobody picked up the documents, nobody came. Instead, they tried to put blame on me, support asked questions what am I sending, that I have to show my passport to currier, and other usless things - the point was currier did not showed up two times.
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Posted 3 years ago
Eurosender is rated 3.7 based on 2,048 reviews