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Eurosender Reviews

3.7 Rating 2,057 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 5 star review on 22nd December 2025
Hugh Crawford
Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
19
Anonymous
Anonymous  // 01/01/2019
“I have experienced unsatisfactory services. Pickups were never happening on date. Deliveries took 10 or more days whilst Eurosender promised 6 days. International tracking number was only supplied upon request. Last order for a parcel delivery within Greece took 14 days instead of 2-3. While I had paid Eurosender upon placing the order, Eurosender informed local courier about payment with 8-9 days' delay and after numerous phone calls to Help Desk.”
Helpful Report
Posted 6 years ago
“Serviço horrivel, muito atrasado, só na terceira data foram buscar as minhas malas. TInha 3 malas demoraram 1 mês a chegar, só me entregaram duas, a outra perderam. Nunca mais utilizarei este serviço e irei escrever um reclamação.”
Helpful Report
Posted 6 years ago
“Parcels mis handled during transit and arrived broken.”
Helpful Report
Posted 6 years ago
“ORDER NUMBER 108154-20 I still haven't received it as my boxes. As the boxes were collected in Lisbon, on March 11 and ate today, April 22, I don't have my five boxes. Today, only one box arrived, after more than 40 days, the box was broken. The contact with eurosender was exhaustive and disrespectful on the part of your company. I just want everything to be resolved, I want my boxes, where there are my documents and inexhaustible family assets. There were five boxes, 3 with 20kg and 2 with 30kg. I request respect and attention and resolution. Ana Oliveira.”
Helpful Report
Posted 6 years ago
“Spedire solo oggetti di bassissimo valore. Scrivono che la loro assicurazione copre fino a 200 euro ma in realtà non ti daranno mai niente.”
Helpful Report
Posted 6 years ago
“Je ne conseille pas leurs services ! J'ai eu de multiples problèmes, le plus important étant que je n'ai pas reçu le bon colis chez moi mais celui de quelqu'un d'autre ! Les explications d'eurosender " Ce n'est pas de notre faute si le livreur colle la mauvaise étiquette sur le colis". Conclusion aucune nouvelle de mon colis qui était une valise pleine ... Si vous tenez à votre colis n'utilisez pas eurosender !”
Helpful Report
Posted 6 years ago
“Paid for fake servis Instead of 3 days, 15 days! all goods damaged. Very ignorant company, personnel. Worst experience ever. Request 100% money back. Paid for 400€ insurance, but they have 60 days!!! to respond?!”
Helpful Report
Posted 6 years ago
“I sent a parcel and Eurosender lost it, I was the one finding it and after that, it took a month to get to me. After complaining about that I still haven't had an answer. Very poor service, it wasn't the first time I used this service but after this, it was the last one.”
Helpful Report
Posted 6 years ago
“Not picked up or delivered as scheduled and very weak customer care service. No team work among employees.”
Helpful Report
Posted 6 years ago
“Оплатил услуги за отправку шуроповерта и 2 литеевых батарей. Эта компания eurosender является посредником между заказчиком и DHL. На сайте я не видел предупредительных сообщений об отправки таких батарей . Посылка только через 8 дней вернулась ко мне . На сайте DHL есть вся необходимая информация об отправке таких батарей .Я завел аккаунт на DHL и что вы думаете ? Отправка одной и той же посылке на сайте DHL и eurosender с разницей 42,8 процента . На DHL дешевле . eurosender пересылает свои заказы DHL и все . Лучше работать напрямую с DHL без посредников . Остается мне вернуть деньги за первую пересылку .Компания не хочет мне возвращать полную стоимость .”
Helpful Report
Posted 6 years ago
“The package was never picked up! After calling and requiring information about it, the only thing said was that the person rang the bell several times and left a note, which was not true because we were home all day (the bell didn't ring) and no note found. We waited for two days and nothing happened so at the end the package was never picked but we were charged in full for the service. Really disappointed, unfortunately not recommended.”
Helpful Report
Posted 6 years ago
“Pick-up not done according to the fixed and planned date due to a “system error”. Not acceptable.”
Helpful Report
Posted 6 years ago
“You did not deliver, you failed , i will spread this failure to as many as i can just to avoid you”
Helpful Report
Posted 6 years ago
“unfinished delivery, paying insurance for nothing”
Helpful Report
Posted 6 years ago
“Sehr schlecht!Ich werde nie wieder Ihren Service nutzen und werde dies auch weiter kommunizieren. Alle mein Geschirr und weitere zerbrechliche Gegenstände wurden bei der Sendung zerstört und es bei Einreichung einer Beschwerde, kam mir keiner leider entgegen.”
Helpful Report
Posted 6 years ago
“Your service is the worst service I’ve ever come across. If there was an option to select less than ‘very poor’ I certainly would.”
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Posted 6 years ago
“Beznadziejna firma! Nikt nie mówi po polsku na infolinii!! Nic nie robią żeby dostarczyć paczkę, ostatecznie trzeba samemu się kontaktować z kurierem. Porażka”
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Posted 6 years ago
“Never again!”
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Posted 6 years ago
“Scandaleux .”
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Posted 6 years ago
“valise reçue sans roues, dans un très mauvais état.”
Helpful Report
Posted 6 years ago
Eurosender is rated 3.7 based on 2,057 reviews