Eurosender Reviews

Name: Eurosender
Rating: 3.75

3.8 Rating 2,021 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.8

Based on 2,021 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 5 star review on 11th March 2023

Jobb C Fisher

Eurosender 1 star review on 10th November 2022

Engineer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package was picked one day after the date I chose on Eurosender page. Also I told them (GLS from Eurosender) that in Spain I can only pick up the package in the afternoon and they told me that the postman will come whenever during the day, that they can't tell him to come in the afternoon. I waited 10 days for it.”

Helpful Report

Posted 4 years ago

“I had a lot of issue for the pick up of my luggage. The fact that we only know that the driver will come between 9am and 6 pm and we don t have any timeframe or current position is very very cumbersome. I would advise to, at least, let the cst choose between a pick up in the morning or in the afternoon. Otherwise, the delivery went very well!”

Helpful Report

Posted 4 years ago

“We sent 11 packages, 9 arrived in one day and the other 2 on the following day. It seems one of our boxes got destroyed during transport and the contents were transfered to another box. Unfortunately, several of the books that were inside were not put in the new box, so we never received them.”

Helpful Report

Posted 4 years ago

“Good from Italy to Vienna. Very bad pick up in Vienna for return to Italy.”

Helpful Report

Posted 4 years ago

“I sent two packages, which were picked up with a one day delay. One of the boxes was not delivered to my home address, therefore I had to go to the parcel center outside the town and pick it up myself (otherwise paying extra charges for the delivery to my door). On the other hand, the help service of Eurosender responded quickly and provided some assistance.”

Helpful Report

Posted 4 years ago

“Damaged my luggage when I send it. Even though it was wrapped in a plastic film they did not cover or pay for anything. So, just send paper boxes and you will be fine”

Helpful Report

Posted 4 years ago

“Overall experience was nice, but handling of the baggages wasn't that good because few items was broken and suitcase had few scratches outside. Also, I precisely mentioned to deliver on the 7th floor but they left the baggages on the ground floor at entry gate. otherwise pick up and delivery timing was smooth and nice. Thank you for the service.”

Helpful Report

Posted 4 years ago

“WARNING: At the point of writing this, there are 122 positive (5-star) reviews submitted within the past 2 weeks. Only one. The oldest submitted, is 1 year old. There are 48 negative (1-star) reviews spanning equally throughout a period of 1 year. Smells fishy.”

Helpful Report

Posted 4 years ago

Eurosender is rated 3.8 based on 2,021 reviews