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Eurosender Reviews

3.7 Rating 2,057 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 5 star review on 22nd December 2025
Hugh Crawford
Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
19
Anonymous
Anonymous  // 01/01/2019
“Super , Extra !!!”
Helpful Report
Posted 6 years ago
Hi, Thank you for your review. I am glad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 6 years ago
“Timadores, cobrar por un trabajo jo realizado”
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Posted 6 years ago
Hi Fabain, Thank you for your review. I am sorry you had some unpleasant experience with your order. Your goods were not picked up because the courier refused to collect the pallets. Please understand that the courier is responsible for your delivery. I apologize for all the inconveniences. If you have any questions or would like to use this order for your future shipping needs please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 6 years ago
“I'm sending packages quite often and always everything goes well. I'm really happy from the service”
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Posted 6 years ago
Hi Bogumi, Thank you for your review. I am glad you are happy with our service and thank you for being a loyal customer. Paul
Posted 6 years ago
“Very quick collection of my goods in UK. Received within 2 working days in Belgium. Happy with this service. Will certainly use Eurosender again in future.”
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Posted 6 years ago
Hi there, Thank you for such a sweet review. I am glad you are satisfied with our service. Looking forward for your future shipping needs. Paul
Posted 6 years ago
“I had to call 3 different days for you pick up my package,your deliveryman didnt want to call me when was there because thats your policy... and now you send me the mail to valorate your service and i didnt receive my package yet. 70£ to have a lot of problems and still waiting my package. Thank you”
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Posted 6 years ago
“Two Times broken”
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Posted 6 years ago
“Più precisione nel stabilire gli orari di ritiro dei pacchi”
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Posted 6 years ago
“Overall I was pleased with the reasonable price of shipping from Slovenia to the UK. However, the transit time was much longer than advertised - it was 7 working days instead of 2! Eurosender please advertise realistic transit times. Other than that pleased with the customer service support on the phone, and it was easy to book and arrange for collection. Thanks”
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Posted 6 years ago
“Worst service ever. Once again I had problems with my packs. First you delivered it in the wrong address even if it was written ON THEM. Then you told me to collect them in another country!! Then after 2 weeks you finally delivered it right. I ALWAYS have problems with you. The phone number that you show on website is wrong, nobody ever answered me. Through email I cannot talk with one person because every time answer me a different person in a different language!!! (Italian-English-German?!?) what’s wrong with you? I use is just because I’m broke and it’s the cheaper company but next time I’ll pay more and use another company. Goodbye”
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Posted 6 years ago
“excellent support. I will definitively use it again.”
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Posted 6 years ago
“We were given 6 working days as delivery time for our package traveling from Bucharest to Edinburgh. That would have meant that our package, picked-up on a Sunday, would have gotten there on the next Monday. But to our delight, it got to the destination earlier, in only 5 working days, arriving on Friday, before the week-end, which was quite nice. So thanks, Eurosender!”
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Posted 6 years ago
“Tive vários problemas com a empresa na entrega e cuidado das encomendas e mesmo desaparecimento de encomenda”
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Posted 6 years ago
“fast and professional”
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Posted 6 years ago
“Todo perfecto”
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Posted 6 years ago
“Good service, but from the company that came get the package I had to wait 6 hours in the lobby of the hostel”
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Posted 6 years ago
“The receiver’s information had not been passed to delivery company completely. There was missing information on the delivery address, two attempts were made without realising this. No one contacted to me. Definitely, was not a smooth delivery. Also, EuroSender’s customer service is hard to reach”
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Posted 6 years ago
“Good price and great service!!!”
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Posted 6 years ago
“deadlines were not respected (two weeks late), bad communication. Really disappointed by the service from a well known company as Kuehne Nagel.”
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Posted 6 years ago
“Everything is excelent, first and second time 👍🏻💪🏻”
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Posted 6 years ago
“Fast and easy”
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Posted 6 years ago
Eurosender is rated 3.7 based on 2,057 reviews