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Eurosender Reviews

3.7 Rating 2,048 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,048 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
I have no words. Everything have been stolen during transport. The luggage was opened when I received it. Obviously, I do not recommend Eurosender at all.
Helpful Report
Posted 5 years ago
Hi Laura, Thank you for your review. I am sorry for the terrible experience with your shipment. It must feel terrible. Fortunately, all of our customers are covered by our insurance policy. I see that our support agent has already sent you an email with a request to fill out a loss form. Please reply to us as soon as you can so we can proceed with an insurance claim. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
The labels were sent late, the delivery staff was super rude and with a bad attitude and I saw how they treated badly my boxes that specifically said to handle with care and fragile. The tracking web page is not up to date so I couldn't know the real status of my boxes.
Helpful Report
Posted 5 years ago
Hi Vivian, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry you had some unpleasant experience with the courier and the tracking system. We will do better next time. I apologize for all the inconveniences and confident your next shipment will be more pleasant. If you have any questions or believe your goods were damaged, please send us an email at help@eurosender.com and we will proceed with an insurance claim. Thank you in advance. Paul
Posted 5 years ago
Ordering process is very easy and quick. Everything gets to your e-mail address and the package is easy to track.
Helpful Report
Posted 5 years ago
Hi Josip, Thank you for your review. I am so glad you liked our service. Looking forward for your future shipping needs. Paul
Posted 5 years ago
the contact center of eurosender is always receptive but the companies with whom they work are always (two purchases in my experiences) problematic.
Helpful Report
Posted 5 years ago
Hi Giulia, Thank you for your review. I am sorry your experience did not meet your expectations. We work hard to provide the best and most affordable courier for you and I apologize if you had some unpleasant experience with them. In the future, you could mention to us the courier you prefer and we will gladly schedule you the collection with your preferred courier. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Die Lieferung von Polen nach Österreich hat wunderbar geklappt.
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Posted 5 years ago
Hi Adam, Thank you for taking the time to write us a review. We greatly appreciate it. Looking forward to hear from you in the future. Paul
Posted 5 years ago
The best service, Cristina Craiu 🙏🏻🙋🏼‍♀️
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Posted 5 years ago
Hi Cristina, Thank you for your sweet review. I am glad you are satisfied with our service. You are the best customer :). Paul
Posted 5 years ago
Have shipped large parcels multiple times between countries without anything missing and always delivered on time.
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Posted 5 years ago
Hi Rui, Thank you for such a sweet review. Your kind words are greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Very correct with good prices.
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Posted 5 years ago
Hi Anrun, Thank you for your review. I am glad you found our service useful. Don't forget to spread the word :). Paul
Posted 5 years ago
Danke, es war alles sehr gut und zuverlässig. ( Hoffe, die Abholung des Koffers aus Oberstdorf am Mo./17.2. klappt genauso super !!! )
Helpful Report
Posted 5 years ago
Hi Ulrike, Thank you for your review. I am glad that you liked our booking system and I am confident your parcel will arrive as expected. In case there is a problem please send us an email at help@eurosender.com and we will gladly help you. Thank you in advance. Paul
Posted 5 years ago
too long till delivery
Helpful Report
Posted 5 years ago
Hi, Thank you for your review. I am sorry your delivery took longer than expected. Please understand that sometimes factors like heavy traffic, bad weather or simply technical errors could cause delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you in the future. Thank you in advance. Paul
Posted 5 years ago
I wanted to send a parcel but all service stations were really far, Eurosender really made my day. It's very easy and the parcel arrived very fast and neatly in it's destination. I think it's rather for big parcels but those it's really a good price. Only bad thing is that you don't know when the person may come to pick your parcel up and the whole day I had to be home and ready. But apart from that everything was 100 %!
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Posted 5 years ago
Hi Alissa, Thank you so much for your review. Wow, I am impressed. I am glad you liked our service. It's customers like you that keep us going. Please understand we must follow the courier's policies which include the collection hours. I understand it could cause inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Caso a encomenda não seja aceite, por não cumprir os requisitos tanto de peso como dimensões, deveria ficar retida no armazém e ser comunicado via e-mail ou telefone a nova orçamentação e em seguida enviada. Pode haver casos onde a pessoa já não se encontre no local de envio da encomenda. Os prazos de entrega explícitos quando se faz uma encomenda deveriam ser mais rigorosos.
Helpful Report
Posted 5 years ago
Hi Paulo, Thank you for your review. Your feedback is greatly appreciated and will be take into consideration. Please understand that we must follow the courier's policies which include the delivery time. In the future, we could schedule your order with a courier that provides the delivery time, however, the price will be different. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Ha llegado en tiempo y forma previstos
Helpful Report
Posted 5 years ago
Hi Jose, Thank you for your review. I am glad that you are satisfied with our service. I see that you rated us only 4 stars :(. If you have any suggestions or ideas for us please send us an email at help@eurosender.com. Looking forward to hear from you. Thank you in advance. Paul
Posted 5 years ago
Quick and uncomplicated, very fast delivery!
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Posted 5 years ago
Hi Elena, Thanks so much for sharing your experience with us. We hope to see you again soon. Paul
Posted 5 years ago
all went quick and well
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Posted 5 years ago
Hi Selzer, Thank you for your review. I am glad that you liked our service. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
God company to work, very good prices !!!
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Posted 5 years ago
Hi Esposito, Thank you for your review. Your kind words are greatly appreciated. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
SEUR arrived late. All The day waiting. A lot of hours waiting without knowing anything. Follow up is needed.
Helpful Report
Posted 5 years ago
Hi Joana, Thank you for your review. I am sorry the collection hours cause you some inconveniences. Please understand we must follow the courier's policies which include the collection hours. In the future, we could schedule your order with a courier that provides the collection hours, however, the price will be higher. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Incrível!! Menos de um dia!
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Posted 5 years ago
Hi Ana, Thank you for the five stars. I am so happy to have you as a customer. Paul
Posted 5 years ago
Super sam zadovoljna sa uslugom, paket je preuzet u dogovoreno vrijeme i što tako dostavljen na vrijeme. Sve pohvale
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Posted 5 years ago
Hi Dragica, I am grateful for your sweet review. I am glad you are satisfied with our service. Thank you for being an amazing customer. Paul
Posted 5 years ago
Good service, delivery on time!
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Posted 5 years ago
Hi Anton, Thank you so much for taking the time to leave us a review. I am glad you found our service useful. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Eurosender is rated 3.7 based on 2,048 reviews