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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
After using the service multiple times, and being an excellent service all the times (in terms of care with packages and speed in delivery), now i need to express everything but unsatisfaction. The package was in Arcozelo 4 days... When the delivery time is three working days... It's a little bit strange, but at least everything arrived well
Helpful Report
Posted 5 years ago
Hi Isaura, Thank you for your review. Thank you for trusting us with your shipment. Please understand that in logistics factors like bad weather, heavy traffic or simply technical errors could cause delays. I am glad that your parcel was delivered. I apologize for the all the inconveniences and confident your next shipment will be more pleasant. Thank you for being a loyal customer. Paul
Posted 5 years ago
The courier service man didn't go to the receiver's home and updated that the consignee was not present. Two days happened same Then my receiver went to the courier office and received personally.. The courier company is Gls..
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Posted 5 years ago
Hi Pradeesh, Thank you for your review. I am sorry you had some unpleasant experience with your order. According to the courier your parcel was not collected because no one was present at the delivery address. Please don't get me wrong, I believe what you are saying. I see that you order was finally delivered. I apologize for all the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for you cooperation. Paul
Posted 5 years ago
Super. Arrivé dans les temps.
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Posted 5 years ago
Hi Hamida, Thank you for your review. I am glad you are satisfied with our service. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Gostei do serviço, foi rápido! Apenas tenho a criticar o momento de entrega e devolução das encomendas, pois podia estar melhor organizado. Deveria ser combinado uma hora de entrega e recolha.
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Posted 5 years ago
Hi Iryna, Thank you for your review. I am glad that you trusted us with your shipment. Please understand we must follow the courier's policies which include the collection and delivery hours. In the future, we could schedule your order with a courier that provides collection hours, however, the price could be different. I apologize for the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Pick up service was ok, and delivery was on time. But one of the boxes I sent was treated very roughly, and the content inside was damaged. The packaging of that box was ok, as I have sent similar items with similar packaging in the past.
Helpful Report
Posted 5 years ago
Hi Andres, Thank you for your review. I am sorry your goods were damaged. We will do our best to help you. Please send us an email at help@eurosender.com and provide us the details of the damage(photos) and we will proceed with an insurance claim. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Precisi e puntuali
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Posted 5 years ago
Hi Elena, We greatly appreciate your sweet comment. Thank you for being an amazing customer. Paul
Posted 5 years ago
Hat super funktioniert.
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Posted 5 years ago
Hi there, Thank you for your review. I am glad we met your expectations. Paul
Posted 5 years ago
Amazing company, very helpful staff and amazing delivery. Amazing price
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Posted 5 years ago
Hi Liliana, Thank you so much for taking the time to leave us a rating. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
I had a perfect experience with Eurosender. The customer service was extra helpful. The pickup in Milan was on time and the delivery in Berlin was in 3 working days as stated. If I move again I will use Eurosender for sure!
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Posted 5 years ago
Hi Tomislav, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
it was good .
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Posted 5 years ago
Hi there, Thanks for sharing your experience with us. We hope to hear from you again soon. Paul
Posted 5 years ago
Easy and quick
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Posted 5 years ago
Hi Leo, Thank you so much for taking the time to leave us a rating. Paul
Posted 5 years ago
Très bon service de messagerie , expédition , réception , accueil
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Posted 5 years ago
Hi Franck, Thank you for your review. I am so glad you liked our service. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
everything went fine
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Posted 5 years ago
Hi there, Thank you for your review. I am glad everything went fine with your order. I see that we are missing one star :(. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
very good, recommended!
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Posted 5 years ago
Hi Doina, Thank you for your review. I am glad you are satisfied with our service. It's customers like you that keep us going. Paul
Posted 5 years ago
Die 3 Pakete würden nie vom Dienstleister abgeholt. Ich musste dann die 3 Pakete (jeder über 10kg) selbst zu Post tragen und verschicken. Es gab 0 Unterstützung vom Kunden Service. Nicht von Eurosender und auch nicht von DPD. Ich werde niemals wieder mit euch was versenden, und ich werde es sicherlich nicht weiter empfehlen.
Helpful Report
Posted 5 years ago
Hi Elisenda, Thank you for your review. I am really sorry your experience did not meet your expectations. According to the courier your parcel was not collected because no one was present at the pick-up location twice. Please don't get me wrong, I believe what you are saying. I see that our support colleague has already contacted you and sent you a complaint form. Please fill it out and send it back to us so we can forward to to our claims department for a review. I apologize for all the problems this has caused you. If you would like to use this order for your future needs or if you have any questions please send us an email at help@eurosender.com. Looking forward to hear from you. Thank you in advance. Paul
Posted 5 years ago
Envio bastante rápido sem problemas
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Posted 5 years ago
Hi Alan, We are incredibly grateful that you took the time out to leave us a 5-Star review. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
Tout était rapide, précis et surtout largement moins cher que la concurrence!!! je conseils vivement.
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Posted 5 years ago
Hi there, Wow, thank you for your review. I am so glad that customer like you leave us a rating. You feedback made my day :). It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Very good and quick
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Posted 5 years ago
Hi Aratoaeie, Thank you so much for taking the time to leave us a rating. I am glad to have you as a customer. Paul
Posted 5 years ago
Thank you !
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Posted 5 years ago
Hi Igor, Thanks for the five stars :). Paul
Posted 5 years ago
een goede vervoerder
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Posted 5 years ago
Hi Heber, Thank you for your review. Your feedback is greatly appreciated. I am glad you liked our service. I see that we are missing one star :(. If you have any suggestions for us or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Eurosender is rated 3.7 based on 2,046 reviews