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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
very good and fast
Helpful Report
Posted 5 years ago
Hi Farmacia, Thank you for your review. I am glad you liked our service. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Potrei dare 5 stelle ad Eurosender , ma il corriere affidatario( GLS ) non ha effettuato il ritiro del pacco nel giorno richiesto ma il giorno successivo, adducendo la scusa falsa che nessuno era in casa al momento del passaggio. Avendo peraltro in casa un videocitofono che registra le foto di chi suona posso affermare che il corriere non è proprio passato a ritirare il pacco nel giorno richiesto. Magari pretendere in futuro maggior serietà dagli spedizionieri sarebbe auspicabile
Helpful Report
Posted 5 years ago
Hi Tolu, Thank you for your review. I am glad that you are satisfied with our service and I am sorry for the unpleasant experience with your courier. Please understand that at Eurosender, our main goal to provide the best and most affordable courier for you. In the future, if you have a courier preference, please inform us prior to booking so we can schedule your order with the courier of your preference, however, the price could be higher. I see that your order was already delivered. I apologize for the delay and I am confident your next shipment will be more pleasant. Please send us an email at help@eurosender.com if you have any questions. Thank you in advance. Paul
Posted 5 years ago
Camera basket got damaged.
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. I am sorry that your goods got damaged. We understand that this can be a nightmare for you and this is why we have a specific department specialized in handling our customers claims. We will try our best to get the best outcome from the insurance company for you. Please send us an email at help@eurosender.com with more details(photos) of your damaged goods so we can proceed with an insurance claim. I apologize for all the inconveniences. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Odlični su i uvijek na vrijeme stignu. Možda bi trebali malo smanjiti cijene 😊
Helpful Report
Posted 5 years ago
Hi Vesna, Thank you for your review. I am glad you found our service useful. Please understand that we work with many couriers to negotiate the lowest price for you. I am glad you trusted us with your shipment. Looking forward to hear from you soon again. Paul
Posted 5 years ago
The team is excellent, service on the phone and live chat was consistent and very helpful.
Helpful Report
Posted 5 years ago
Hi there, We really appreciate you taking the time to share your rating with us. We look forward to hear from you again soon. Paul
Posted 5 years ago
The team is excellent and the service on the phone. Would recommend them again anytime.
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. I am glad we were able to help you. Our team will love your comment. Thank you for making our day:). Paul
Posted 5 years ago
Azienda superlativa ottimi materiali Grazie
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Posted 5 years ago
Hi Mabellini, Thank you for your review. Your kind words are greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Everything was great
Helpful Report
Posted 5 years ago
Hi Walter, Thank you for your review. We are incredibly grateful that you took the time out to leave us a 5-Star review. Paul
Posted 5 years ago
Non ho ricevuto il pacco
Helpful Report
Posted 5 years ago
Hi Giovanni, Thank you for your review. I am so sorry for the unpleasant experience with your order and that the courier mixed up the orders. Unfortunately, these things happen in logistics. According to the courier you have received your parcel already. I am glad we were able to figure it out and I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you for your cooperation. Paul
Posted 5 years ago
Disponibili, celeri nelle risposte , puntuali con le consegne.
Helpful Report
Posted 5 years ago
Hi Michele, Thank you for your review. I am glad are satisfied with our service. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
Inaffidabile ancora il mio pacco non è stato ritirato e nessuno riesce a risolvere questo problema
Helpful Report
Posted 5 years ago
Hi Maria, Thank you for your review. I am sorry your order was not collected on the scheduled date. Please understand that in logistics, factors like bad weather, heavy traffic or simply technical errors could cause delays. According to the courier your parcel was already delivered. I apologize for the delay. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Excellent!!!
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Posted 5 years ago
Hi Teresa, We greatly appreciate your feedback. Thank you for being an excellent customer. Paul
Posted 5 years ago
HITRO, UGODNO, ENOSTAVNO NAROČILO
Helpful Report
Posted 5 years ago
Hi Dragica, Thank you for your review. I am glad you like our service. Looking forward for your future shipping needs. Paul
Posted 5 years ago
I have not receive any news of my orders status!
Helpful Report
Posted 5 years ago
Hi Kathy, Thank you for your review. I am sorry we do not have an order status for you at the moment. I have already contacted your courier and requested them to provide the location of your parcel. I will inform you as soon as I have some news. I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Pacco arrivato in pessime condizioni, alcuni degli oggetti all’interno del pacco erano danneggiati irreparabilmente
Helpful Report
Posted 5 years ago
Hi Maria, Thank you for your review. I am sorry for the unpleasant experience with your order. We are here to help you. If you believe your goods were damaged, please send us an email with more details(pictures) of your damaged goods at help@eurosender.com and we will proceed with an insurance claim. I apologize for the inconvenience. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Eurosender never picked up the parcel, and everytime we contacted them, the said they would pick it up the next day but never came. of course they kept the money.... BIG RIP OFF !!!!!
Helpful Report
Posted 5 years ago
Hi Jothady, Thank you for your review. I am sorry for the unpleasant experience with your order. According to the courier your parcel was not collected because no one was present at the pick-up location. Please don't get me wrong, I believe what you are saying, however, your courier is responsible for your parcel. If you would like to reschedule your order or use it for your future needs please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Satisfactorio
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Posted 5 years ago
Hi there, Thank you for your review. Your feedback is greatly appreciated. I am glad you are satisfied with our service. I see that you rated us only 4 stars :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Wszystko przebiegło pomyślnie
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Posted 5 years ago
Hi Maria, Thank you for taking the time to leave us a rating. Looking forward for your future shipping needs. Paul
Posted 5 years ago
alles gut gelaufen
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Posted 5 years ago
Hi Fatima, Thank you for your review. I am glad everything went well with your order and I did not expect any less :). It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Very efficient
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Posted 5 years ago
Hi Daniel, Thank you for your review. I am glad you liked our service. I see that we are ones star away from excellence. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Eurosender is rated 3.7 based on 2,046 reviews