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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Abholung durch DPD hat geklappt, Anlieferung innerhalb eines Tages topp !!
Helpful Report
Posted 5 years ago
Hi Ludwig, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Paul
Posted 5 years ago
dentro do que se esperava recolheram a bagagem é no dia seguinte entregaram em Braga c
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Posted 5 years ago
Hi Luis, Thank you for your review. I am glad you liked our service. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Não se responsabilizam pelas empresas subcontratadas, nao assumindo assim os seus erros. 3 mese para resolver uma questao de uma entrega. Muito mau.
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Posted 5 years ago
Hi Mariza, Thank you for your review. I understand your frustration but please understand that, because we're only the booking platform, we can't accept the responsibility for what happened during transportation. We can assist you by communicating with the courier company in case of delays, damages, losses, mix-ups and, in general, any mishap that can happen during transportation, but we can't accept responsibility for a shipment that we don't execute (we only place it on your behalf.) I apologize for the delays in your order and confident your next shipment will be more pleasant. If you have any questions please send us a email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
very very good
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Posted 5 years ago
Hi Viljenka, Thank you for your review. Your sweet words are greatly appreciated. I am happy to have you as a customer. Paul
Posted 5 years ago
Great service. My package arrived when scheduled in great condition.
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Posted 5 years ago
Hi Gerald, We are incredibly grateful that you took the time out to leave us a 5-star review. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Fast, Easy, Cheap
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Posted 5 years ago
Hi Dovrescu, Thank you for taking the time to leave us a rating. I am glad you found our service useful. Looking forward for your future shipping needs. Paul
Posted 5 years ago
Rápidoa e profissionais. O único senão foi ter de ficar em casa todo o dia pois não indicam hora de recolha, apenas indicam das 9h às 18h
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Posted 5 years ago
Hi Liliana, Thank you for your review. Your feedback is greatly appreciated. Please understand that we must follow the courier's policies which include the collection hours. In the future, we could schedule your order with a courier that provides a narrower collection hours, however, the price will be higher. I apologize for the inconveniences. If you have any questions please send us an email at help@eursender.com. Thank you in advance. Paul
Posted 5 years ago
We sent from germaby to spain around 12 suitcases ... excellent door to door service
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Posted 5 years ago
Hi Maria, Thank you for your review. I am glad you found our service useful. Don't forget to spread the word :). Paul
Posted 5 years ago
Cumpriu o prazo e foi muito rápido. A embalagem chegou em ótimo estado.
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Posted 5 years ago
Hi Ailana, Thank you for your review. I am glad you are satisfied with our service. I did not expect any less :). It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Servizio eccezionale ed ottimo customer service. Grazie
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Posted 5 years ago
Hi Riposati, Thank you for your review. Your kind words are greatly appreciated. Our staff will love your comment. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
Very big and heavy box delivered to Spain for a very reasonable price.
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Posted 5 years ago
Hi Steven, Thank you for your review. We greatly appreciate your comment. We work with many couriers to provide the best and most affordable one for you. I am glad you are satisfied with our service. Looking forward for your future shipping needs. Paul
Posted 5 years ago
Very good !
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Posted 5 years ago
Hi Lilian, Thank you for the 5 stars. I am happy to have you as a customer. Paul
Posted 5 years ago
Gerne immer wieder
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Posted 5 years ago
Hi there, We are grateful that you took the time to leave us a rating. Thank you for sweet words and your loyalty. Looking forward for your future shipping needs. Paul
Posted 5 years ago
Glassware was neatly packed, in boxes like in stores. Still almost everything was broken! Probably they just throw your boxes across the hallway for their entertainment...
Helpful Report
Posted 5 years ago
Hi Jurgen, Thank you for your review. I am very sorry that your goods got damaged. We understand that this can be a nightmare for you and this is why we have a specific department specialized in handling our customer claims. Please send us an email at help@eurosender.com with more details and photos of the damages and we will proceed with an insurance claim. We will try our best to get the best outcome from the insurance company for you. Looking forward to hear from you soon. Paul
Posted 5 years ago
Very good services. I hope in the future you will use DHL or UPS.
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Posted 5 years ago
Hi there, Thank you for your review. I am glad that you liked our service. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you soon. Thank you in advance. Paul
Posted 5 years ago
Lost my parcels
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Posted 5 years ago
Hi there, Thank you for your review. Your feedback is very important to us and helps us improve our service. According to the courier your parcel was successfully delivered. I see that our claims agent has sent you and email on Mon, 2 Mar 2020 at 10:36 AM with a proof of delivery attached. If those signatures are not recognizable please reply to us so we can proceed. Looking forward to hear from you soon. Paul
Posted 5 years ago
Picked up as agreed and delivered within 3 working days in good condition at a great price.
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Posted 5 years ago
Hi Cristina, Thank you for your review. I am glad you found our service useful. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
My suitcase was sent back to sender’s address without any reason. It’s been weeks but I still don't hear any feedback. I want full refund!!!
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Posted 5 years ago
Hi Maria, Thank you for your review. I am sorry your parcel was not delivered to you final destination. Please understand we are currently investigating your order and we will inform you as soon as we have some updates from the courier. I am sorry for the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 5 years ago
Puntuale e preciso.
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Posted 5 years ago
Hi Antonio, Thanks so much for sharing your experience with us. We hope to hear from you again soon. Paul
Posted 5 years ago
My packages arrived in 48h without damages. It went perfectly!
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Posted 5 years ago
Hi Benoit, Thank you for your review. We greatly appreciate you taking the time to leave us a 5 star rating. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Eurosender is rated 3.7 based on 2,046 reviews