Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

“All the people on the trip got along so well as a group which made the trip the most enjoyable it could have been. Everything was pretty organised, felt like we had enough time to explore every city we went to. This was my first time travelling I liked the thought of having my first trip stress free. Didn't face much difficulties with anything. The places were amazing. But the tour made everything really smooth and enjoyable, it took the stress out of the whole thing having Tom with us. The amount of things included was really good and unexpected. Tom is a credit to Euroventure, they couldn’t have chosen anyone better for the job. Hes approachable, easy going and friendley”

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Posted 6 years ago

“Although I did come with a friend, I really wanted to experience this trip with new people and having a tour leader and organised activities made the trip much easier than doing it on my own. David was amazingly helpful! Fun to have around and always made sure to include all the group members in activities/conversations.”

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Posted 6 years ago

“I booked the Balkan tour back in May of this year, which I can’t stop raving about! A stress-free and well organised trip with a tour leader who went above and beyond to support and guide the group (credits must go to David O’ Shea.)! I have and will continue to recommend Euroventure to anyone thinking about travelling with a group, as you have a wonderful time meeting new people and making new friends! The tours are also great for getting your moneys worth, as the itineraries are packed with so many exciting places to see and activities to do!”

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Posted 6 years ago

“I booked the Balkan tour back in May of this year, which I can’t stop raving about! A stress-free and well organised trip with a tour leader who went above and beyond to support and guide the group (credits must go to David O’ Shea.)! I have and will continue to recommend Euroventure to anyone thinking about travelling with a group, as you have a wonderful time meeting new people and making new friends! The tours are also great for getting your moneys worth, as the itineraries are packed with so many exciting places to see and activities to do!”

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Posted 6 years ago

“I loved meeting everyone and getting to explore the cities. The highlight of my trip was Sarajevo, as the rich history of the city really helped give me an insight into the war I did not know much about. I had been travelling alone and I wanted a group of people whom I could share the experience with. Our Tour Leader David was always going above and beyond to make sure we were safe, happy and enjoying the trip.”

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Posted 6 years ago

“I loved meeting everyone and getting to explore the cities. The highlight of my trip was Sarajevo, as the rich history of the city really helped give me an insight into the war I did not know much about. I had been travelling alone and I wanted a group of people whom I could share the experience with. Our Tour Leader David was always going above and beyond to make sure we were safe, happy and enjoying the trip.”

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Posted 6 years ago

“Travelling with Euroventure has been one of the best experiences of my life. Tatialena was professional on all accounts from making sure each train/hostel was correct to ensuring we all has the best two weeks ever. The sunset cruise in Prague was my favourite activity. The Captain was very nice and explained everything really well. My travel pack was very organised and easy to understand.”

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Posted 6 years ago

“Travelling with Euroventure has been one of the best experiences of my life. Tatialena was professional on all accounts from making sure each train/hostel was correct to ensuring we all has the best two weeks ever. The sunset cruise in Prague was my favourite activity. The Captain was very nice and explained everything really well. My travel pack was very organised and easy to understand.”

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Posted 6 years ago

“The whole tour was my highlight, loved meeting new people, never done anything like this and I loved it. Tatialena was amazing she always explained things well, made us all comfortable and happy. Made sure we were always on time and organised.”

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Posted 6 years ago

“The whole tour was my highlight, loved meeting new people, never done anything like this and I loved it. Tatialena was amazing she always explained things well, made us all comfortable and happy. Made sure we were always on time and organised.”

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Posted 6 years ago

“I loved getting to know the group and experience of big cities by way of optional activities. The bar crawls were also awesome. We got to see and experience so much while having lots of fun. She really cared for all of us and we were enjoying the trip and would always make sure we knew where we were going. Really appreciated her for it.”

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Posted 6 years ago

“I loved getting to know the group and experience of big cities by way of optional activities. The bar crawls were also awesome. We got to see and experience so much while having lots of fun. She really cared for all of us and we were enjoying the trip and would always make sure we knew where we were going. Really appreciated her for it.”

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Posted 6 years ago

“Wanted to go interrailing but had no idea where to start on my own. Also wanted to meet new people and make friends so I chose a group tour. The entire trip was a highlight, it's hard to chose just one thing. Included activities made it feel good value for money, it was perfect! Felt like Tolly was just part of the group! Really liked having him as our tour leader.”

Helpful Report

Posted 6 years ago

“Wanted to go interrailing but had no idea where to start on my own. Also wanted to meet new people and make friends so I chose a group tour. The entire trip was a highlight, it's hard to chose just one thing. Included activities made it feel good value for money, it was perfect! Felt like Tolly was just part of the group! Really liked having him as our tour leader.”

Helpful Report

Posted 6 years ago

“Every city we went to had its own highlight, everything was planned and organised which took the stress away. Tolly made the trip so much fun. Non stop laughing the whole trip Also made a great friend. Thank you Tolly”

Helpful Report

Posted 6 years ago

“Every city we went to had its own highlight, everything was planned and organised which took the stress away. Tolly made the trip so much fun. Non stop laughing the whole trip Also made a great friend. Thank you Tolly”

Helpful Report

Posted 6 years ago

“Every city we went to had its own highlight, everything was planned and organised which took the stress away. Tolly made the trip so much fun. Non stop laughing the whole trip Also made a great friend. Thank you Tolly”

Helpful Report

Posted 6 years ago

“I took the Iron Raiser trip with Euroventure that included Berlin, Prague, Vienna and Budapest. Overall I had a decent experience, with proper information being made available from time to time. The group leader was friendly. I would like to mention the guided tour ticket for schonnbrun palace in vienna was way more than that if purchased by self. Moreoever, the hostel at Vienna was below average with no breakfast and fan in the rooms. The hostel in Budapest had bed bugs. The package can include much more options and can be better organised.”

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Posted 6 years ago

“Used euroventure for a trip around Europe and they really helped make the process a whole lot easier! They arranged hostels and hotels for us to stay in, which were in great locations and suited us fine. The instructions included in our booklet on how to get to the chosen hostels were also great and helped us get there quickly. Their help before and during, (included in the booklet) was really appreciated and made sure we felt at ease, with little tips and guides on what to do in each place. As well as easy to understand instructions on the trains we would get and where to find them, which all worked out fine for us. The only trouble we had, was in Italy when we struggled to understand how public transport worked, and faced a fine as a consequence. So perhaps some additional information on public transport, such as where to buy tickets from would have been helpful, but other than that euroventure were great and we would definitely consider using them again!”

Helpful Report

Posted 6 years ago

“We experienced a couple of issues on our trip around Europe (Amsterdam, Berlin, Prague, Budapest, Munich and Brussels) with euroventure. The first issue we came across was that our train from Amsterdam to Deventer did not exist, when we checked train times the day before, this meant we had to contact the euroventure emergency number to find out which trains we could get instead. Therefore, we had to get an earlier train and change twice at Utrecht and Amersfoort. Amersfoort was also spelt wrong on the email sent from euroventure with the new train times, meaning we all filled it out wrong on our interail passes. If we hadn’t checked the day before we would have missed the train and lost half a day in Berlin. The second issue we experienced was that on a number of trains we could not find seats as they were full, so we had to sit in the gangways for 4+ hour train journeys. This is as a result of being advised in our euroventure information book that the trains were open seating, so we would therefore be able to sit in any seat, when in fact the majority of people reserve seats meaning there aren’t many, if any, left for open seating. We therefore paid for seat reservations on a lot of our later trains to ensure we had seats, adding to the overall cost of the holiday, around 5 euro per train per person. We would have expected booking through a company of expert travellers that this issue would have been highlighted to us and the option to reserve seats given in the booking stage. The third issue we experienced was that whilst a lot of the hostels promise free breakfasts on their websites, if you book through a company like yourselves you are expected to pay for them. The final issue we experienced on the holiday was with our hostel in Brussels. We decided to get the later train into Brussels to ensure we had some time to explore Munich, however this train ended up being delayed so we arrived in Brussels around 11pm. Once we arrived at the hostel after using the public transport we were told that we were in a separate building 20 mins walk from where we were, there had been no mention of this in the directions and information about the hostel. We therefore had to walk through the streets of Brussels at 11.45pm which was a frightening experience for a group of five girls, as the streets were filled with drunks. If we had known that the hostel was so much further away we would have got the earlier train. Once we arrived at the hostel we went to the room the lady on the front desk gave us keys for and directed us to, to find that there were only two beds for five of us. We therefore tried to call reception but it had shut as it was now past midnight, (something else we weren’t told about), which would have been an issue if our train was delayed anymore. We therefore decided to go back down to the lobby and phone the emergency euroventure number. Whilst we were doing this we noticed a guy locking the common room and asked if he worked there, instead of answering the question he asks “why?” so we ask again and instead of answering he asks “Is there a problem?”. His whole attitude and not answering the question as to whether he worked at the hostel made us all very uncomfortable and unsure whether to trust him, but we told him about the problem as we didn’t have any other option. He eventually sorted the issue out for us, but not before having a go at us for being on the phone to you and yelling down the phone in another language which made us feel very intimidated. The person on the euroventure emergency number was very nice but at the end of the day there wasn’t much he could do. We wrote an email to euroventure about these issues and were offered no compensation instead given a very condescending email reply in which they forgot to copy the trip leader into. Because of theses experiences I would not recommend using this company and would not book through them again.”

Helpful Report

Posted 6 years ago

Thanks again for the feedback which you already sent us by email. Here is the email you referred to that we wrote back to you, which you are still very welcome to respond to. I have copied it exactly since it still addresses all the points you raise. Please do reply to it if you have any further comments to make and we will be more than happy to assist you further. On 18th July I wrote to you: Thanks very much for your email outlining the issues you experienced. I wanted to give you a full response so apologies I wasn’t able to do this yesterday. I am sorry that you found the train in the travel pack was not running. Timetables do change, and various cancellations occur, which as you mentioned we do not have control over. Unfortunately, we don’t have such an alert system as you described – this is not down to the size of the company (about 20 people) but actually just this kind of system doesn’t exist. Our way of compensating for this is having the out of hours phone, which you were able to call once you found out about the problem. Regarding the misspelling of Amersfoort, Amy who you spoke to on the phone sent you an email within just a few minutes of the call to get you all the information quickly, and she typed out the station name wrong. This would not have affected your interrail passes in any way. Whilst we did mention when confirming your booking that you could add seat reservations that weren’t compulsory, I acknowledge that we didn’t specifically advise either way whether we thought they should be included. I agree with you that booking through a company of expert travellers we should be providing this guidance as opposed to simply presenting the option. The issue is that it’s hard to know specifically which trains will be busy and over what period, and we don’t want to make people feel that they should always include them when they don’t need them – after all there is also a benefit to being flexible with the interrail pass on the day of travel. I am glad that you were able to purchase the seat reservations in the station once you made the decision to, and of course the cost of these would have been the same if you had booked through us. For next summer we will review which trains are particularly busy and we will try to make that information more accessible to guide travellers on which trains we would recommend seat reservations on. I have looked into the Brussels hostel, and would like to reassure you that the experience you described is an anomaly. I am very sorry that you felt unsafe walking across Brussels. We were not aware that the hostel would allocate you a room that was twenty minutes’ walk away, as if we had been we would not have booked it. We look at our hostel partnerships at least once a year and work hard to make sure you are staying in places with a minimum standard of service. This kind of feedback helps us do that and we have decided not to use 2Go4 Grande Place hostel any more. I can only apologise on behalf of the hostel for the behaviour of their employees, which does not adhere to the standard we would also expect. With regards to breakfasts, it is not something that we claim to include. Hostels which include free breakfast for everyone also include it for Euroventure guests, as should have been the case in the Flying Pig Uptown in Amsterdam for example. We do try to be as clear as possible with everyone at the time of booking about exactly what is included, and we do also review this kind of information from time to time – but if it is not what you expected then we can look at improving our communication in this area. Thank you for your kind words about the rest of the trip. We really appreciate the feedback and I am sorry about the issues that you described. We will take it all on board in the hopes of improving our service in the future. Philip Cabra Netherton Managing Director Euroventure Travel

Posted 6 years ago

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