Euroventure Travel Ltd Reviews

4.9 Rating 895 Reviews
99 %
of reviewers recommend Euroventure Travel Ltd
4.9
Based on 895 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Euroventure Travel Ltd Reviews

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

Visit Website

Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
Euroventure Travel Ltd 5 star review on 16th April 2024
Charlotte Dougherty
299
Anonymous
Anonymous  // 01/01/2019
The booking process was easy however I paid in full at time of booking then received a email to say I hadn’t paid anything. At the time of booking I also informed them of my dietary requirements and also replied to their email when they asked if I had one but when I was on the trip they claimed they didn’t know. Luckily my tour leader was incredible as she was able to sort it out for me. Cristina is an amazing tour guide and a credit to the company, It was her first trip but she was outstanding. Although she was still learning along the way she was so organised and I wouldn’t have wanted to do this trip with anyone else. Cristina is so kind and caring and always ensures everyone is happy and having a good time, she is always sending important information in the group chat so we know the train times etc and she makes sure we all get back to the hostel safely too if we decided to leave the group activity early. Some of the trains are small and there isn’t always a place to put luggage but that’s just one of those things and not a reflection on Euroventure.
Helpful Report
Posted 11 months ago
Hi there, Thanks so much for taking the time to leave such a nice review. We’re really happy to hear that you had a great time on your group tour and will pass on your kind comments to Cristina as well. I’m sorry to hear though that you weren’t as impressed with the admin side of things in the build up to your trip. We know that your communication with us before the trip, is as important as being on the trip itself and want to ensure that you’re happy with every part of your Euroventure experience. As such, I’ve reviewed all correspondence between yourself and Euroventure to see how we can take your comments on board and improve. Unfortunately, I’m unable to find any examples of where you stated your dietary requirements upon booking, in the medical form or in response to my email prior to the trip. After finding this information out on the trip, we contacted all of the relevant activity suppliers and hostels to ensure that you had a suitable vegetarian option available throughout the rest of your tour. Apologies too with the confirmation email you received, and any confusion caused in regards to the payment of your group tour. I can see that Lauren sent you an updated email confirming you’d paid your trip off in full shortly after you received the confirmation email. Thank you again for nice words about the trip and your helpful feedback overall, and hopefully we’ll speak with you again soon about another Euroventure trip! Best wishes, Alex
Posted 11 months ago
Just returned from our 21 day rail tour through Spain. Euro venture booked all our rail tickets & hotels in the 5 cities we stayed. All the hotels were in fantastic locations. Central but not noisy. The times of travel were tailored to our request. All the hotels were clean,offered meals at reasonable costs & were modern. Our journey home could have been a nightmare. We arrived at Barcelona station to be told all rail journeys into Paris were cancelled due to strike action. We were in utter panic. We phoned the Euro venture emergency number where Scott assured us not to worry & he would sort everything. And he did. Within 3 hours we were booked on flights home. We just got a taxi from the train station to the airport. From listening to what we wanted from our holiday & organising it Euro venture were brilliant. Definitely recommend them & will definitely be using them for our next adventure.
Helpful Report
Posted 11 months ago
Hey, Thanks so much for your lovely review! We are so pleased that you had an amazing trip! We're sorry that your journey home didn't go to plan but it's great to hear that Scott re-routed you without any issues. We pride ourselves on the bespoke nature of our Custom Trips so it's great to hear that you enjoyed this experience! We look forward to planning another adventure for you again soon! Best wishes, Phoebe
Posted 11 months ago
I would highly recommend Euroventure Travel. We are a family of 6 who went on a Europe trip for 4 weeks, we started in Greece, Italy, Spain and then ended in France. We travelled by Ferry, Bus and mostly Train. We thoroughly enjoyed our trip. There was one issue with the Train connection that was caused by the train company, this happened on a weekend. When I reached out to the team at Euroventure for help they were on it immediately, they quickly resolved the issue. Our trip was one of a lifetime. Thank you Euroventure Travel
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Posted 11 months ago
Hey Sheila, Thank you for sharing your positive experience with Euroventure! We are thrilled to hear that we were able to provide you with a memorable and enjoyable trip, and that the slight issue with the train didn't impact your holiday too much! We appreciate your kind words and hope to have the opportunity to plan your next adventure soon! Best wishes, Alex
Posted 11 months ago
I just finished my 4 weeks adventure and had an absolutely amazing time! Made friends for life from all over the world and enjoyed all the places I went to see! Cristina our tour leader was the best lady for the job,,, she was hilarious from start to finished and was always there to help when needed and to make us laugh. I would highly recommend euroventure
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Posted 11 months ago
We're so happy that you had such an amazing time on your Whole of Europe group tour, and it's great to hear that you made so many new friends along the way! We'll pass your kind comments onto the funny Cristina too and hope we'll see you on another Euroventure group tour very soon! Best wishes, Alex
Posted 11 months ago
Great company and loved our tour guide. Exactly what you’d expect with a great backpacking tour!
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Posted 11 months ago
Hey Morgan, Thanks for taking the time to leave such a nice review! We're really happy to hear that you had a great time on your Whole of Europ group tour and that you were pleased with the service you received from Euroventure and with Cristina, whilst on tour. Hope to speak with you soon about your next trip with us! Best wishes, Alex
Posted 11 months ago
Loved Cristina so much! She made the travel experience 100x more enjoyable and brought the group together nicely
Helpful Report
Posted 11 months ago
Thanks so much for your kind words! We're really happy that you enjoyed your group tour and that the group got on so well with eachother. We'll pass your comments onto Cristina and hope to speak to you about another group tour with us soon! Best wishes, Alex
Posted 11 months ago
Wow! We were overwhelmingly delighted with our experience! The trip was planned exactly as we requested, with hotel accommodations and travel arrangements completely set by Euroventure. When an unexpected travel hiccup occurred, the staff jumped on it by scheduling a replacement travel segment and getting us back into the same hotel! This team provides exceptional, thorough, professional, caring service.
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Posted 11 months ago
Hey Enrique, Thanks so much for taking the time to leave such a great review. Your kind words are greatly appreciated and we're delighted to hear that you were happy with your trip and Euroventure experience as a whole. We hope to speak to you again soon about your next Euroventure trip! :) Best wishes, Alex
Posted 11 months ago
I've been using Euroventure since 2017 and have been on 6 trips, looking to book my 7th very soon. Incredible service from start to finish and I can't thank the team enough for taking the stress off of my shoulders. I've made some incredible friends away on these trips and I love interacting with the staff too. Don't hesitate in booking, I promise you will not regret it. The customised travel packs you're given before going away absolutely make it. Unreal company!
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Posted 11 months ago
Hey Jess, Thanks so much for taking the time to leave such a great review. We're so pleased to hear that you once again had an amazing time on your Euroventure trip. Glad we could take the stress off your shoulders and hope your actual shoulder makes a speedy recovery! Look forward to speaking again soon to plan your 7th trip with you. Best wishes, Alex
Posted 11 months ago
We booked our honeymoon with euroventure to do a custom trip. The whole experience has been easy and hassle free from start to finish. The information sent through was thorough and easy to follow and allowed for a stress free holiday. I would 100% recommend and we will be using again!
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Posted 11 months ago
Hi Mrs Hallet! Thanks so much for taking the time to leave such a nice review for us. We're over the moon to hear that you had a great, stress-free honeymoon on your Euroventure trip and equally that you'll be using us again in the future! Wishing you a very happy married life together and look forward to speaking with you both about your next trip soon! Best wishes, Alex
Posted 11 months ago
The team at Euroventure made the whole process from planning to execution so efficient and hassle free! They are super friendly from the start, no pressure to book straight away, I changed my itinerary plenty of times and they went with all the changes, suggesting better things along the way! I've waited for more than 3 years for this trip (Covid) and I'm so glad I was finally able to go this year. I couldn't have done it without their help and services. The travel pack is a life saver, detailing EVERYTHING you need for your train journeys, accommodation, places to eat/visit etc. As a solo female traveller, I have my own challenges, so this travel pack and knowing the team are contactable whenever I need is a BIG help. A BIG THANK YOU to the whole team for making my trip so adventurous and I not only have my travel pack but also LOTS of photos as memories to last a lifetime :)
Helpful Report
Posted 1 year ago
Hi Sangini, thanks so much for leaving us such a lovely review! We are so please you finally managed to take your trip with us this year and that you had an amazing time whilst you were away. Our team put a lot of time and effort into creating your personalised Travel Packs so we are so happy you love them just as much as we do! We hope to have you travel with us again in the future so whenever you are ready, please don't hesitate to get in touch. All the best, Chloe.
Posted 1 year ago
Very friendly staff Super knowledgeable about different cities and trains so knew exactly what I wanted and made it happen. Responded to emails really quickly. Had such an amazing trip and would really recommend people to do a Euroventure in their lifetime - we just loved it! Thank you SO much!!
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Posted 1 year ago
Hi, Thanks so much for your lovely review! We are so pleased to hear that you had a great time! We pride ourselves on our bespoke trips, creating an itinerary that is exactly what you'd like for your 'once-in-a-lifetime' trip! We also offer a returning customer discount for those who want to go back! We hope to organise another trip for you in the future :) Best wishes, Phoebe
Posted 1 year ago
Could not have done without these guys for my Euro trip. Really helpful customer service team who helped me plan my journey, and were full of advice and tips which actually I wouldn't have known if I hadn't used them so thank you very much! Well worth using as it can be daunting spending money on a big trip which you are solo planning - defo recommend for ipeople wanting to travel in Euro. I also reecived a really nice and very helpful travel pack prior to the journey which literally had everything I needed to know about the whole trip. They also have an emergency phone line which, although I didn't need, was very very reassuring to know there were always experts at the end of the phone if I did get into any trouble. Thanks so much guys!
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Posted 1 year ago
Hi Emma, Thanks so much for your lovely review! We are so pleased to hear that you had a great trip! We pride ourselves on our custom interrail trips and we always ensure our customers have everything they need so that they can enjoy their trip stress-free! We look forward to organising another trip for you in future :) Best wishes, Phoebe
Posted 1 year ago
What can I say! Our experience was made easy and nothing was too much trouble! We couldn’t have asked for a better trip and would definitely book again! Thank you again for everything and can’t wait to do it all again 😆
Helpful Report
Posted 1 year ago
Hi Zoe, Thank you for your kind words. We are glad to hear you had a great trip! We can't wait to book your next adventure! Best Wishes, Lauren
Posted 1 year ago
Went on the Whole of Europe Tour last summer and it was the best month of my life! Saw all the best cities in Europe and have made friends for life that I'm still in touch with now and were going to go travelling again together. Hostels were great fun, nightlife was amazing and i loved travelling with the group and our tour guide Vera was the best! Thanks guys!
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Posted 1 year ago
Hi Sean, Thank you for your kind words. Great to hear you had a the best time on your group tour :) We can't wait to book your next trip and thanks again for choosing Euroventure! Best Wishes, Lauren
Posted 1 year ago
Wonderful customer service, I planned my trip with Chloe and she had really great advice on my destinations and how to reorder my route to be the most efficient, ensuring we had enough time in each place. We chose to go for a mix of 3 and 4* hotels and were actually upgraded in several places to 4 or even 5-star hotels! Our family had a lovely time and the hotels were all absolutely fantastic. We're already planning our next adventure!
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Posted 1 year ago
Hi Biana! Thanks for taking the time to leave us a review - I'm so glad you enjoyed your custom trip! We pride ourselves on our customer service and the reassurance we can give you whilst you are on your holiday and love planning with our customers to make their perfect routes. Thanks again and we hope to plan another trip for you again soon! Best wishes, Chloe.
Posted 1 year ago
Thank you so much to my tour leader Teya for the best trip ever! I did the Mediterranean Coastliner group tour and had the best month with really great people! Teya was super fun and helpful and it was really nice to have a tour leader to take the stress out of everything so we could just enjoy ourselves!
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Posted 1 year ago
Hi Charlotte! Thank you so much for this 5* review! We are so pleased to hear that you enjoyed your Group Tour last year and we will pass on your feedback to Teya as well. We hope to see you on another tour in the future! Thanks again! Amy
Posted 1 year ago
Had the best time on my custom trip with Euroventure last month! The hostels were all very central, clean and safe and I opted for female dorms as well. The travel pack had all the information for the hostels as well as how to use my interrail pass and any questions i had were answered quickly and the staff were really friendly and helpful. Can't wait for my next trip!
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Posted 1 year ago
Hi there Thank you for your lovely review and we're so happy that you had an amazing time on your trip! We can't wait to book your next trip and add on your returning customer dicsount! Best wishes Lauren
Posted 1 year ago
If I could leave a negative review I would. Absolutely trash customer service. -10.. would not recommend to anyone. I had a family emergency arise which cut my would be 3 month vacation short. My travel partner merged mine and her trip together. Making her the *lead booker* which in turn gave her all the control and vet my booking that I paid for. And tbr company did nothing to help the situation. I never gave authorization or permission to have my trip merged with my travel companion. Essentially my 4 week trip that I paid for was swapped to someone who didn’t pay an anything for it and they will be taking my trip. Because I unfortunately had a family emergency and had to come home. Be careful who you travel with I guess. But this company is trash!!! I’m
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Posted 1 year ago
Hi there, Thanks for taking the time to leave a review and I'm sorry to hear that you're not happy with the customer service you've received from Euroventure. I have emailed you to explain all of your concerns in depth following on from your phonecalls yesterday, but received no reply to that email; so I'm sorry to see that you've instead decided to leave a negative review. As per our terms and conditions, the lead booker is responsible for all decisions relating to their party and as explained at the time of booking, all communication primarily goes through them. This is to avoid any confusion or miscommunication - this policy remains the same regardless of whether there is two people in a travelling party or 10. The lead booker of your party got in touch with us to advise that due to an emergency you were unable to take the trip with them, and asked what their options were. Due to how close this was to your departure date, they were advised that the only way we'd be able to help is by making a name change, where they would also have to cover the costs for any tickets to be reprinted. This was then swiftly progressed without any issue. As it happens, you also got in touch a few days later to state that you were unable to attend the trip due to a family emergency. You mentioned in that email that you knew the lead booker had already been in contact with us regarding this matter, but you wanted "to make sure this is possible". When we advised this had been sorted and there was nothing else you needed to do or worry about, you thanked us for our help and the conversation ended there. This was last month - I'm not sure entirely what has changed since you decided to get in touch with us yesterday, 3 days prior to your departure date, but at such late notice there is nothing we can do to help - even if we had the lead booker's authorisation. If there has been an issue between yourself and the lead booker since everything was sorted last month then, respectfully, that would be an issue for you to sort out between yourselves. We can completely understand your disappointment at not travelling as planned, especially if you are now again able to, but please understand that Euroventure has done nothing wrong in this circumstance. We have abided strictly by our terms and conditions and kept the lead booker informed, as usual, at each step of your Euroventure journey and booking process. Kind regards, Alex
Posted 1 year ago
This was my first time employing a service to plan a vacation. After years of being Chief Director for me and my family - what a relief this was! The trip was absolutely marvelous, I was happy with all of our destinations; our lodgings and tours were all unique and lovely. It was so nice to have all the details taken care of, and it made our travels super easy. 10/10 would recommend!
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Posted 1 year ago
Hi Dawn, Thank you for your lovely words. We are so happy you and your family had an amazing time on your travels. We can't wait to book your next trip and add on your returning customer dicsount! Have a great day. Lauren
Posted 1 year ago
Had an amazing time on the Whole Of Europe group tour last summer! I made the best new friends and we've just booked our second trip with Euroventure for this summer and we can't wait!!
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Posted 1 year ago
Hi Liv! Thank you for this 5* review! We are so pleased to hear that you enjoyed your Whole of Europe Group Tour last summer so much that you are booked to travel again this year! We hope you have a great time and make even more memories on this trip! Best wishes, Chloe.
Posted 1 year ago
Euroventure Travel Ltd is rated 4.9 based on 895 reviews