“EverPresent did an outstanding, high quality job on digitizing my very old 8-mm movies, and I will continue to have them do all my further work. The digital copies were hardly different from the originals, and even seemed to improve them.”
“Customer service was excellent. It was very convenient for me to drop off the photos and pick up the thumb drive locally. Everything turned out as promised. I will use them again.”
“It is a somewhat difficult finding your location from Cambridge, 128 can be a challenge. The link to my archives was very frustrating with all those numbers needed to advance. I gave up. The slides were well handled and easy to edit.”
Hi Doris,
Thanks for your feedback. We are sorry to hear that you experienced difficulty with the online link. The link should have been emailed to you after your project for very easy, clickable access. We are happy to reach out to you directly and send you the link again.
Many thanks,
The EverPresent Team
“make shure that you check your order before drop off. I had left a old black an white movie under my home movies by mistake,they copied it an charged me for this I wished they had called to let me know that there was a non home movie was in my box. but otherwise great job on my 1950s home movies.”
Hello Dick,
Thanks for your feedback. We just resent the link to your email for very easy access. Please let us know if you need anything else.
Best,
The EverPresent Team
“Hi , the idea is great to have all my pictures together on one Place . The service you provided was ideal .
The representative was very helpful as well .the only thing I was disappointed was that I had lots of pictures repeatedly reappearing and I did not understand why ?
In general I was very happy !
Tank you very much !đź‘Ť”
“We haven’t viewed all of the film as of yet, but many pictures were out of focus, to dark or not clear. We did understand that the films were old and not in the best condition. We would have liked it if you could have deleted the pictures that were in poor condition.”
Hello Dorothy,
Thanks for your note. We are glad that you used our film reel services. Please note that we do offer video editing services. If there are any films that you would like to edit, please reach out and we are happy to you about this post-digitizing service.
Best
The EverPresent Team
“Staff was pleasant and professional; however, the estimate given for time and expense were far from reality. The original estimate for my project was $1,500; final cost was over $2,400. We were promised final delivery in 1 - 2 additional weeks; in reality is was another month. To be fair, Everpresent sent a note asking whether we wanted to proceed once they realized the original estimate wouldn't hold. But by then, we had already paid $700 and had lost several weeks.”
Thanks for your email and for your feedback. When working with fragile items and precious memories, we want to make sure that we get it right and handle these items with care. We will be reaching out to you directly to see if there is anything we can do to help out with another project.
Best,
The EverPresent Team
“I was happy with the quality of VHS to CD conversion. So, I returned with a few negatives, they took quite a long time for scanning the negatives (< 15). I am fine with that, but the quality of the scans is very disappointing. I agree my negatives are not in excellent condition, but they are not in pretty bad shape, even the basic software like Epson's digitial ICE can give a much better output. The communication is also poor, if they have any tools available for quality enhancement I would like to know about those, but I never heard about my options here, I tried to check about this but they weren't very enthusiastic about it. I choose Ever present only because I thought they have better tools, but it turned out to be not the case. My Epson V660 perfection has better quality output.”
Hello Tarakaram,
Thanks for your feedback. We do offer Advanced Image Retouching services, we are happy to talk to you about these additional services. We will reach out to directly to see if we can further assist with these enhancements.
Best,
The EverPresent Team
“Everyone was very nice and kept me informed of the progress with the film. The original price quote online was not accurate and it ended up being double the original quote. I think this could be improved upon. Also the quality of what was received back was a little disappointing. Ended up sending it somewhere else that did a better job.”
Hello Catrina,
We sorry to hear that the quality of the film transfer did not meet your expectations, we will reach out to you directly to hear your specific feedback.
EverPresent
“The reps were so pleasant to speak with anytime. Their responses to my emails were always clear. What they did for me was superb. I had 25 tapes from my old big and small camcorder and they copied all to USB beautifully. I am so grateful that they preserved all 30 plus years of our family we don’t want to forget. Some are no longer with us but watching the “shows” make it feel like they are still with us. I am forever grateful. It was a bday gift for my 38 year old son. His son can watch all in time and see how adorable all was plus see the family I dearly loved. EverPresent is the best all around. Can’t say enough about them. Fantastic group.
Ann Marie Montello”
“They were very professional and made process of getting materials to them easy- my only concern was the audio reel to reel I brought them was put on a thumb drive and you can not hear a thing. I figured if they couldn’t get even a low quality recording they would have told me and just returned it to me and not charged me for something I can’t hear.”
Hi Christina,
Thanks for your note, it sounds like something might be wrong with the device that you are listening on. We will reach out to try and help correct the audio level issue.
Best
EverPresent
Posted 6 years ago
Hello Christina,
When transferring old media, the digitizing only comes out as good as the original material. You did receive a Quality Letter with your order that mentions that the original old reel to reel recording was of very low quality. Unfortunately, there is no way for us to preview or screen content - we do have to do the work to hear the results. We are glad that your other film reels came out well!
We look forward to helping you out again with any other projects.
Best
EverPresent
“Young lady who worked on my project was very helpful and kept me up to date. We did have problem because some of the slides were of a different size so the cost of the project did increase. To bad I did not know this when I submitted the project. Overall I was satisfied with the work”
Thanks Gus! We enjoyed working with you as well. When working with slides sometimes there are non standard items that require special equipment and technicians. We specialize in this and appreciate your understanding. We look forward to working with you again.
EverPresent
