“A great experience with this company. Great communication and customer service. Very pleases with what they were able to do with all my family memories.”
“Very helpful staff kept informing me of the progress of my order. They were able to have my order ready for Christmas. My family was so excited to be able to see the films that were of our childhood and my dad who passed away at an early age
Excellent job! I highly recommend EverPresent they were courteous, helpful and efficient.”
“Audio files came back in multiple formats, and communication throughout the process was non-existent ("click for more info about your order" goes to an FAQ, "call this number to get status" -> phone tree with hours).
Process frustrations aside, the files came back usable and once I converted them myself to something usable it was fine.”
“Everpresent was awesome in helping us convert and preserve our old media containing hundreds of hours of footage and photos. After decades of not really looking at it, we cannot wait to view it now digitally at our leisure!”
“I had a bunch of scrapbooks that I wanted to go digital. This was a challenge because of where I lived but with Everpresent I could mail it in and presto! They all got done. Excellent job overall and good customer service. The turnaround time was reasonable as well, even with living so far away. Thanks Everpresent!”
“The work I contracted you to do was very well done but my order took much longer to complete than promised. I was told it was a clerical error. The first deliverable to copy a dvd and a vhs tape was to be ready on 10/10 . It was finally completed on 11/4. If not for the assistance of Kate D at the main office, I'm not sure when it would have been finished. The actual quality of the work was very well done.”
“Too expensive by about 25%. Too long to complete by about two weeks. Titles of products (on DVD, thumb drive, etc.) should match the words describing the products in the cover letter - exactly.
I have already recommended your company, so the comments above are not major.”
“I took a 20-year old audiotape cassette of a treasured interview my son had conducted with my father about his WW II experiences because the tape broke when I hit stop as I was rewinding it. Everpresent quoted me a reasonable price, walked me through their process, and delivered as promised: the repaired tape and a clear-sounding digitized version on a USP stick and in the cloud. These people know their business, know how to treat their customers, and will be my go-to when digitalizing family photos, videos, or anything of that nature. I recommend them highly and without reservations.”
“Dear Everpresent
The work and customer service were excellent. They were very understanding when I told them I was trying hard to get a the project done for my grandfather‘s one hundredth birthday party and they managed to get it done and ship it on time, even though I ordered it pretty late. The customer service representatives were always very courteous. I like that they use their own drivers instead of relying on the post office to carry my precious item. But most of all it was so wonderful to know that my grandfather who is 100 years old loved the video from his 80th birthday because they restored A home movie that had my grandmother when she was alive in it and in good spirits. For a little while watching it it felt as though she was with us. Thank you for helping me celebrate with my grandfather and giving him a most precious gift so he can turn it on and see his wife again. The cost of your services is nothing compared to the priceless gift that you were able to restore to give my grandfather And family that moment. To anyone who is considering using Everpresent and is considering the financial cost, they should also consider the value you get of an excellent product, that you cannot put a price tag on for what it will mean to your family and years to come. Thank you. I would use you again and recommend you.
Dawn from NJ 2019”
“I got better results off some of my more problematic tapes from ever present than I did from Legacy Box. Every present was more expensive… And the communication with every present wasn’t quite what I was led to believe when I placed my order. No one contacted me and told me they were going to be issues with my tapes which I only learned when I receive them at my house. I think Legacy Box has a better online systemOf updating you during the process.”
“Excellent VCR digitizing service. Representatives are always responsive and courteous. Experienced a few glitches with transfer of account upon staff change and with posting one digitized video. Both promptly attended to and remedied. Overall, I experienced a most welcome culture of customer service.”
“The people I dealt with at Everpresent were all very pleasant, but unfortunately the quality of the transfer they performed was below what I was looking for. An Email to Everpresent about this was not responded to. I took my video to a different service, which turned out to be better quality, faster, and less expensive.”
“Process and product was fantastic! No complaints there. Not all service fees are listed under the "service fees" section of the client agreement though - so beware. Some fees are tacked on without notice, (even though the agreement says "We will notify you of any significant Service Fee increase.") So make sure you read all the details on the website, (especially the hidden "Extras and Details" section), and the quotes you are provided turn out to be only "Estimates".
Besides that - the product arrived sooner than expected and obviously care was taken to digitize the old tapes I sent. I loved taking advantage of the "Bring additional items when you pick up your order and receive a credit towards continuing your project offer in your email." Everpresent is a really great service if you know about the "gotchas" ahead of time!”
“I am so pleased with Everpresent, from customer service to the final product. I would definitely use them for any project in the future and recommend them wholeheartedly. Everything was orderly, accurate, high quality, and professional.”
