ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,800 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,800 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Amazing scooter definitely will recommend my friends

953

Anonymous

Anonymous // 01/01/2019

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“The product didn't arrive on time, original arrival date should be yesterday, but delay for additional one more week according to recent update. very unsatisfied. the only reason I purchase this item is because you guys have a fast shipping system, I searched on AliExpress, they have the KS s18 protective cover which is only $60 and free shipping, but wait for 7 to 30 days. I was willing to pay more money to get the item earlier, but end up with disappointment.”

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Posted 4 years ago

“As a new "member" of the EUC community, I can't say enough good things about ewheels. I imagine I can speak for most when I say that purchasing one of these wheels is a big financial deal. I didn't feel comfortable making that kind of a purchase from some random company, and after doing some research I went with Ewheels. Jason and Drew are awesome. They answered all my questions and guided me on my purchase. I was quite impressed with how responsive they were. Even after my purchase, they helped me out with aftermarket parts etc. In today's day and age, finding a company that is this responsive and obviously cares about their customers is uncommon. I personally will go out of my way to give them my business. Their prices are fair, they are extremely knowledgeable, and it's nice to know that you have some backup on such a big purchase. Thank you Ewheels!”

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Posted 4 years ago

“Really fast responsive customer service. And great choice of e wheels and scooters. Bought 3 EUCs from e wheels.”

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Posted 4 years ago

“Ordering was simple and seamless and the product was shipped out the same day. A follow up e-mail was sent with instructions and initial care tips which was helpful.”

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Posted 4 years ago

“Fantastic to deal with. Always a good transaction with them. They even email me and ask if a particular part is the correct item do to the information of my previous purchases. Meaning they take the time and effort to ensure i get the correct parts. Very happy with every purchase so far.”

ewheels 5 star review on 3rd November 2021

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Posted 4 years ago

“One of the better companies I've brought anyone from who actually cares to help and take advice from customers. Great quality wheels and service”

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Posted 4 years ago

“They've been great so far. Ship quickly and fast to answer all my questions. Great Service.”

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Posted 4 years ago

“I bought a new charger for my Electric unicycle and it came packaged up safe and the customer service was great!”

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Posted 4 years ago

“Very responsive and helpful!”

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Posted 4 years ago

“EWheels has the best customer service hands down!! My wheels have always shown up on time, and in perfect condition.”

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Posted 4 years ago

“Fast shipping, great service!”

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Posted 4 years ago

“Product on time and in good shape when delivered very pleased”

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Posted 4 years ago

“Easy website and great shipping, received my order in two days!”

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Posted 4 years ago

“I really really liked the experience with the folks at ewheels, as soon as I placed my order I got a notification and when I wrote to them for some details about the product ( side pads, good product made with good material) it didn't take them time to get back to me. My item was delivered as promised. I am really really happy dealing with them . Henry”

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Posted 4 years ago

“Amazing customer service. Very Responsive”

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Posted 4 years ago

“I purchased an Inmotion V11 from eWheels (EW)site. For the most part my experience with the EW team was positive with one very big snag. When I received the notification that my wheel had cleared customs and was ready to be shipped out, I was sent a link to pay the remainder of my balance and offers to purchase any upgrades I wanted. I opted for the rapid charger and also paid extra for expedited shipping. When I was told that my whole purchase would be shipped out, I made sure I was waiting at my house to receive the FedEx to make sure my wheel didn’t get stolen. Lo and behold there was no box on my porch. After raging for an hour, trying to talk to FedEx and getting the run around there I finally reached out to the EW group. All questions and concerns have to be done through email which is supremely frustrating when you are pulling your hair out thinking your $2000 plus item is poof. I can understand for ease of users email is good, but when there’s an obvious issue maybe giving out a number to reach a live person instead of 20 minute wait to get a back and forth “talk” would go a long way towards helping a situation calm down. Through emails with EW, I found out that my wheel had it even shipped yet, instead it was broken up into 2 parts, the upgraded charger which was delivered and then my wheel which was “shipping out tomorrow”. If I had known it was going to be broken up I wouldn’t have stressed thinking it had been stolen for two hours nor would I have paid extra for the expedited shipping. All of the problems I had could have been nullified with some clearer communication. All that being said, the actual customer service with the whole team not only with this issue, but others that I had along the way set my mind at ease and other than the frustrating parts I believe I made the right choice going with EW and will not hesitate to use them again for my next purchases. They really are the way to go!”

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Posted 4 years ago

“I am finally able to sit down on rides and rest my legs a bit. I've been wanting to get this seat ever since it was announced. I could have built my own as others have done but I wanted the results to look like it was meant to be there rather than a bodged seat. This seat doesn't disappoint. It looks good and is a good height to make it easy enough to sit while riding. At this point, I end up sitting a bit far back and have to scoot my way up to the middle of the seat but I'm sure this is just me getting used to it. Installation was super easy. I cleaned off the trolley handle with some isopropyl alcohol, peeled the backing off the adhesive on the seat and stuck it to the handle. Simple as that. Cons: 1. The trolley handle is a bit inconvenient to release since you have to do a reach-around to release it. 2. To pick up the wheel, I now have to release the trolley handle to get the seat out of the way to get to the handle. 3. I don't think this will hold up in a crash since it is a foam seat stuck on by two sided tape. I'm also a bit skeptical that the tape is enough to hold the seat in place long term but will trust it until it fails. It Isn't something that would cause a crash if it came off so I'm not too worried about it.”

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Posted 4 years ago

“This company is awesome. Their support has been fantastic. They really took time to answer all my emails, test the problems that I was having, and offered quick solutions. Not only that, their website is filled with lots of useful information about the wheels that they sell, and it makes it easy to compare and get just the right wheel for me. Although, now that I've started, I want to get another. I have been really pleased with them. I will be using them for all my EUC needs.”

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Posted 4 years ago

“I recently purchased an Inmotion V11, power pads and a seat from eWheels. I have to say, these guys are great to deal with! They have been extremely responsive to all of my questions and the products were shipped super fast. As for the equipment, the V11 is an awesome machine. It didn't take long at all to figure out how to ride it. The build quality is super robust. It is a heavy wheel, but that only adds to the statement that it is a quality and robust product. I am super happy with my purchase and plan to buy more Inmotion products in the future. Once again, if you have any interest in buying an EUC, eWheels is the place to get it! Great products. Great Service. Awesome people to deal with!!”

ewheels 5 star review on 21st October 2021

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Posted 4 years ago

“Their customer service and sales teams are extremely quick to respond and have always been very helpful from the start!”

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Posted 4 years ago

ewheels is rated 4.9 based on 3,800 reviews