ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.84

4.8 Rating 2,058 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

Metrics

4.8

Based on 2,058 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

ExactMats 5 star review on 25th April 2024

Brooke Buccola

ExactMats 5 star review on 27th March 2024

Lauren Scanlan

ExactMats 5 star review on 25th March 2024

Janet Hirth

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't use my discount coupon”

Helpful Report

Hi Samuel, I double-checked your order, and it appears you successfully applied the 'SAVE10' (10% Off) code to your order. If you need additional confirmation, please email support@exactmats.com. Have a great day, Ben Reimers Exactmats Customer Support

“I ordered a replacement for the drivers floor mat as the one I ordered a couple years ago does not adhere to the floor and is always wrinkled up and I have to straighten it out all the time. I am going to give this one a try again. The other one is dangerous especially when it is wrinkled up by the gas peddle. Thanks, Jim Carr 805-312-1391”

Helpful Report

Hi Jim, i'm sorry to hear your first run did not go as planned. Our material has changed since that initial order so this new mat should stay put better than the initial mat. Also, we suggest that you use the clips included in your package to further secure the ExactMat to the Carpet mat if necessary. If you need more clips, let me know and I will happy to send you some. If you have any further concerns, please email support@exactmats.com Have a great day, Ben Reimers Director of Customer Support

“I was told about these mats by a friend who was happy with his previous purchase. However, I was not happy at all. The mats are thin and flimsy. Furthermore, they look very cheap. I can’t see how they would keep dirt from getting on the carpet of my car. They seem to be of low quality and I feel like I could purchase a more sturdy set of mats for much less. I am currently looking to purchase some sturdier mats of much better quality.”

Helpful Report

Hi Cathy, I'm sorry to hear you are dissatisfied with our product. Our clear matting material is among the thickest in the Vehicle Protection Industry. Our matting material is also meant to last upwards of 10 years or more. Also, the material cannot be torn or damaged easily. In regards to keeping your vehicle clean, our mats are primarily meant to protect against everyday dirt and debris tracked in by your feet. If you live in areas with more extreme conditions, then our mats are only going to protect the surface area of each carpet mat. If you are having issues with your mats sliding too much, then we recommend you use the clips we provided in your shipment. The clips are intended to further secure the ExactMats to the Carpet mats (primarily the front Driver Mat). If there is anything else we can do to try and rectify this issue, please email us at support@exactmats.com

“mats were not the right size for the f150,nowhere near large enough I ended up using them in another vehicle,my wifes Taurus.”

Helpful Report

Hi Billy, Our Exactmats are primarily intended to be placed over the existing OEM Carpet mats in vehicles. That considered, the measurements are derived directly from each carpet mat meaning the Exactmats dimensions and Carpet mat dimensions should be the same. I know the OEM carpet mats in the front of an F-150 are smaller compared to the average carpet mat. Accordingly, did you purchase these exactmats to replace the mats that pre-existed in your truck or did you purchase them to be placed over your existing carpet mats? If the latter is true, and the mats are too small in comparison to the carpet mats, please let us know so we can rectify the issue ASAP. If you purchased these Exactmats to replace the pre-exisitng mats in the vehicle, then I am afraid they may be perceived as too small because the OEM Carpet mats in the 1st row of an F-150 are small in nature. Either way, your feedback would be greatly appreciated

ExactMats is rated 4.8 based on 2,058 reviews