ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.75

4.8 Rating 2,069 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 12th December 2025

Anonymous

Anonymous // 01/01/2019

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“These were unfortunately not precisely cut. I had to adjust them and cut them down myself. This was NOT an issue with my measuring. Some were all the same depths just different lengths/widths and maybe 1 was correct and 1 was slightly off which I gave it a pass and the others were off by a bit so I had to fix them myself which defeats the whole point of ordering these if I have to measure and cut myself. My table one was quite off. I know my measurements were correct because the radius corner is perfect on one side but then the other side was way off...”

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“We love these. Great floor protection under bar stools, dining room table and office chairs. Easy to clean, nearly invisible, durable.”

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“Excellent coffee table mat. Looks great, clean and high quality. Ordered on a smidge larger than dimension, fits nearly perfectly.”

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“I love the mat "exact" dimensions as ordered. I would highly recommend. 😍”

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“ExactMats is an amazing company that makes a beautiful & functional product AND has STELLAR customer service. They instantly sent the customized order to protect our floors that were to be used under a pilates reformer & a power plate before the equipment was installed & assembled- on time! When FedEX delivered the mats I ordered to the wrong address & Ellie in customer service was ready to resend the mats immediately - no questions asked to assure us that our floors were protected before the equipment was placed, I was so impressed with the professionalism- which is sadly so rare in our lives - especially regarding custom products.”

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“ExactMats is one of the VERY BEST companies I have ever dealt with!!! Great product & customer service!”

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“I really don't like what showed up. I didn't even try them when I opened the box. Went elsewhere an ordered a different kind.”

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“Nice quality; however a little care would go a long way. Both products not cut square.”

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“I want to thank the customer service for being outstanding , fast, and kind. I got a custom size for my round coffee table. And whle it fits and protects, the vinyl shine /glare is a bit unexpected. Its taking awhile for it to fully lie flat so hopefully it will begin to blend in a bit better.”

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“Protects the table as we were needing.”

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“It is a very good product. The price is right and it seems like it will hold up. Time will tell if that is true but so far I like the product.”

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“Mats cut to perfection down to the 1/16". I think 80mil recommended on ExactMat website for table top liners is too thick/stiff & heavy. I wish I had ordered 60mil.”

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“I had a problem with one of the runner mats. I kept thinking it would settle out. I contacted customer service over a weekend after a few months of hoping it would lie flat They responded within a couple of hours. They are replacing the mat and gave me no grief sbout it. Super helpful, timely and easy to communicate with. Thank you guys! Great customer service. Best ive experienced in years and years!”

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“Length was perfect but width was 1/2” too wide”

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“We installed a new stainless steel, long, island countertop. Very quickly after installation, we found that it was scratching easily and was certainly going to look just awful within the first month. Enter ExactMats -- it came quickly, and with its custom sizing is a wonderful protector for our counter as well as providing easy clean up. It's tough, thick, and looks fabulous. It was just a hair long, and I had originally given 4 stars instead of 5), and, even though I indicated that for our application, no harm, a customer service agent contacted me almost immediatly. So, as impressed as I was before with the quality of the product and the speed of delivery, now I'm absolutely RAVING about the customer service! Who does this?? I'm so impressed I will be seriously thinking about any project I do in the future with ExactMats in mind -- any excuse to redo my experience.”

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“The website could better explain whether you need a custom shape i.e., I ordered an oval that didn't fit the table. Customer service said I actually have an ellipse (which wasn't an option in the drop down nor was it clear that this is what I needed). Customer service was amazing throughout the process i.e., quick responses, flexibility (allowed me to return the mat and sent me tracing paper for a free replacement). I used a cardboard template (which fit the table exactly) to transfer the table size to the tracing paper. The new mat doesn't fit the table like I expected, but it will do.”

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“You can trust this company to be very, very precise! I made the mistake of thinking "like glass" and reduced my measurement by 1/8". I wish I would not have as it was NOT necessary and I ended up with 1/8" less than what I was hoping for because of MY mistake. Measure, measure and re-measure to ensure you have the exact measurement you want. Then, trust EXACTMATS to execute you mats EXACTly as you desire.”

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“The matt was more than 2 inches on each side to big not good at all”

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“New end tables and was utilizing place mats to protect. I was attempting to be creative and started searching under different criteria. ExactMats showed up in my search. Best thing since “sliced bread”! The only possible slight improvement would be to smooth out the corners a bit, otherwise, these fit perfectly and totally protect our new table tops.”

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ExactMats is rated 4.8 based on 2,069 reviews