ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.74

4.7 Rating 2,096 Reviews

93 %

of reviewers recommend ExactMats

4.7

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 27th February 2026

Anonymous

ExactMats 5 star review on 26th February 2026

M Morales

ExactMats 5 star review on 23rd February 2026

Anonymous

ExactMats 5 star review on 21st February 2026

Anonymous

Anonymous // 01/01/2019

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“Shipping was quick. I got exactly what I ordered. It will definitely do the job to protect an old desk top. If it helps anyone else: With my limited personal experience, I could not really imagine the look and feel of the material options. I had to make a guess. If I were to do it again, I would drop thinner from 80ml and maybe not glossy. The glossy is VERY shiny while the old desk is not shiny. It is crystal clear however, which is nice. Can’t say what the other finish option would have looked like. Overall it does the job I wanted it to do and I would order again from this company.”

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“The runner Matt i had made to fit my carpet runner, is very nice. BUT everything we walk on it to go into office it moves about a 1/4in. I tried turning end to end. Unfortunately it does the same thing. It even has all the cleats on it to hold in place. It is upsetting, it was not cheap”

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“The mat is great quality, nice and thick but not bulky. The delivery was fast also. The only issue we had was that it was a little wider and longer than the dimensions, however that is not an issue really for us.”

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“Good quality but the texture does not allow you to see the stain on the table. We got an awesome new table and now can't see the color. Will need to shop for an option that does not hide the beauty of the stained wood.”

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“Received the table protector rolled up. It is a great thickness and weight. Did not expect it to have a blue cast to it. It also has two what look like fold lines that have not gone away despite a couple of weeks of laying flat (hard to photograph)”

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“I received a mat to cover a runner in my home. It is beautifully made. I had an issue and exact mats responded quickly and fairly. Highly recommended them.”

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“The floor mat is good quality, but didn't quite fit the 2025 Kia Telluride - the design is slightly different from the factory floor mat, as it covers the foot rest that sits to the left of the pedals. The mat had to be trimmed slightly to fit well.”

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“I ordered a round 42X42 and received a square??? I beleive the issue was mine, as I didn't check the correct box. They quickly fixed the situation without any extra charge or hassle on my side. Very happy with the experience.”

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“The size of my custom mats was perfect The problem is the placemats give off a chemical smell that transferred onto paper napkins. I wanted to love these but I can't use them. I actually trashed them. I should have just sent them back but I didn't notice for several days.”

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“Just a clear piece of plastic”

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“Customer Service is fantastic, Katie S. emailed me very quickly, answered my questions, and promptly followed up after I placed my order to tell me she would make sure it was delivered on time! Customer service like this is hard to find - I will be looking through their website to see if there is anything else I want or need :)”

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“Perfect! Wish custom sizing was easier,, WILL buy again”

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“Nice mats for a decent price I would recommend to anyone looking”

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“The mats are sturdy and feel like they'll hold up for a while. However, they are not what I expected. The edges are unfinished and cheapen the look. That said, they look 100% better than my original worn out mats.”

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“The mat is great! The length is a hair short, but I had issues with my tape measure. Some type of tape to hold the corners would be nice.”

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“Great fit and quality material, but somewhat difficult to quickly remove for cleaning underneath.”

Helpful Report

Thank you for your review. We're glad you are happy with your order. That said, removal of the mat should not be too difficult, so we'd love to assist to see if we can improve your experience. Should you still require assistance, please feel free to reach out to our Support Team at Support@ExactMats.com. Thank you and have a great day!

“Very good product it seems to be overpriced”

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“We got new furniture for our sunroom, a coffee table and two end tables were included. We ordered the mats to cover our 3 tables. We are happy with the liners. They seem to stay in place fairly well. We place foreign money as a decoration on the tables and the clear liners work well with keeping the money in place and serve as a reminder of the countries we have visited or where family or friends have gone and given us foreign bills after their travels. We were a little skeptical at first because the mats came folded up. We were not sure they would lie flat. But after about two days they did adhere to the tables without any buckling. We put little corner holders on each corner to make sure that the liners do not move around.”

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Thank you for your review. What a great way to use ExactMats!

“Not enough time has gone by to review the full performance of Exacto Mat. I like the thickness. It does allow the beauty of the hardwood table to shine through without damaging the surface through scratches and liquid. I say it's not quite exact because the website does.mot accept actual exact measurements. So I had the check and option closest to the table size. Also, with the chosen option, I was unable to get rounded corners. However, you can cut your own with an exacto knife after making a template.”

Helpful Report

Hi Karen, Thank you for your review. We're very sorry to hear that your mat was not the exact measurements you expected. That said, it sounds like there may have been some confusion in using our form, which does take exact measurements. It accepts inches, and fractions of an inch can be entered as well - in decimal format or with the fractions drop-down. It looks like our Support Team reached out with further guidance and advice on re-placing your order with your preferred measurements. It sounds like you were able to make your own adjustments to meet your needs, but should you need further assistance, please feel free to reach back out to our Support Team at Support@ExactMats.com. Thanks and have a great day!

“I had some issues with the shipping of my order, which related to USPS messing up and not ExactMats. When I contacted Exactmats Support, Katie S. responded immediately, apologized for the delay; resent my mat with another carrier and let me know when it was arriving. Excellent customer service, and the mat was exactly what I was expecting when it arrived. It ws made out of high quality material. I definitely recommend Exactmats.”

Helpful Report

Thank you, Greg! We're so glad we could help.

ExactMats is rated 4.7 based on 2,096 reviews