ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,051 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

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“it is Crystal clear. Stays in place on Walnut veener table top. It took about a week and a half to flatten down. Looks great.”

Helpful Report

“Product came shipped in a roll, most items like this do. It's retained some of it's rolled shape after a few days of laying on the floor, but we cleaned it and placed it on the table. We used a warm iron on a dish towel to warm the affected areas, then layed flat boards down on the towels. So far it's starting to lay flat. It may take several "treatments" to get it perfectly flat, but so far it's doing what it's supposed to - protect the table and keep crumbs out of the cracks in the wood. Great product!”

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“Amazing. So easy and they are great. Definitely recommend!”

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“It does the job. Probably my mistake in measuring but it is a fraction of an inch too big in both dimensions. Nothing to complain about. I would buy from this vendor again.”

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“Did not fit properly in my Mercedes 2022”

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“The Riverstone 80mm table protector looks stunning on my glass dining room table while also providing excellent protection. I had friends over this past weekend, and they loved the mat so much that they're likely to order one for their own dining table. The customer service was great, too!”

ExactMats 5 star review on 19th May 2025

Helpful Report

“Very happy, we first ordered the crystal version, it looked great but showed air pockets on the smooth wood finish. Exactmats gave us rhe option to return the crystal and order the riverstone. They offered a nice discount to keep the crystal and order the riverstone. We decided to keep both mats and I cut the crystal mat to fit another table that we rarely use. It looks great on that table and doesn't show the air pockets much.”

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“Exactmats has made well over 100 liners for drawers and cabinets throughout our house. The liners look great and are durable. Best part is they cut the liners to the dimensions I give them. Katie is very professional and is easy to work with. She always follows through with what she tells me. I highly recommend Exactmats.”

Helpful Report

We're so happy to hear it, Michael! Thank you!

Thank you, Michael!

“Extremely upset. We paid for the white glove service, the organizer came out and measured, then we were sent the wrong size mats. The owner got in contact with us, all apologetic, saying they were going to replace the mats, and then ghosted us and never sent replacements.”

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“Using as Floor Chair Mat, to protect hardwood floors. Ordering, Shipping, and product condition was excellent. Selected clear option. Looks excellent, easy to lift to clean under. Clarity is good. Could be 2 inches deeper to cover movement of chair. I moved the mat 2 " away from desk and that seeems to work. I would custom order my size next time.”

Helpful Report

“OH MY GOSH! This is the best company with which to deal. I had an order issue that was ENTIRELY my mistake and yet they went out of their way to help me make it right and were so very kind and courteous along the way. Especially Katie! 😘 Perfect fit. Rapid responses to communications. Rapid turn around for shipping and arrival. DEFINITELY recommend this company. I loved the interaction so much. The product is excellent as well. But it was the personal touches that made this a stellar experience.”

Helpful Report

“Overpiced for what you get.”

Helpful Report

Hi John, Thank you for your review—we're sorry to hear you felt the mats were overpriced. That’s never the experience we want our customers to have. There are several factors that go into our pricing, but above all, we aim to offer products that reflect lasting quality and durability. We use high-grade, specially formulated materials and take great care in crafting each item to spec. This approach does cost a little more than mass-produced alternatives, but it's important to us to deliver a perfect-fitting, made-to-last product. That said, we understand that price is important, and we’ve shared your feedback with our Leadership Team. We truly appreciate you taking the time to share your thoughts—it helps us continue to grow and improve. Thanks again, John.

“""”

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Thank you for your review!

“This is the second set of Exact Mats for BMW X5 (2019-2024). I ordered a set for my X5 first and they fit perfectly. However, the second set that were ordered for Bennie Greathouse had a problem with the cargo mat. He is keeping it, but it is a bit too wide. I don't really understand why mine fit perfectly and although his X5 is identical, the cargo mat did not fit perfectly. I would imagine they were not cut exactly the same, although I am sure there is a template. Disappointing, and I encouraged him to send it back, but he didn't want to bother with it.”

Helpful Report

“The mats for the Ioniq 5 fit well for 3 of the 4 mats. The drivers side mat is a very poor fit regarding the extension to the passenger side. The narrow flap is poorly cut and causes the mat to move under the drivers feet. The flap is about 1 inch too wide in the curve area as it extends to the passenger side flap.”

Helpful Report

“The mat was perfectly sized and exactly as I expected. I t needs to air-out a little, but will be fine after that.”

Helpful Report

We're so happy to hear it, Nancy. After a couple of days, you should be good to go, but if you have any questions, we're here to help!

“Cut perfectly to size as requested! Took a few days for the plastic-y smell and lines from being rolled up to disappear, now lays nice and flat in our dining table! Have noticed small scratches already from light use (dishes, coasters), but not noticeable unless you’re really looking. I kind of wish it could be more matte instead of glossy/shiny.”

Helpful Report

Thank you for your review. We're so glad you're happy with your new table cover. As for shine, if you are ever looking for a more matte/textured finish, we do offer Riverstone. This texture is pretty neat because it's double-sided (one side has Riverstone/texture and the other side is more like Crystal), making it reversible. The texture also hides existing surface damage very nicely. If you have any questions about our finishes, though, please don't hesitate to reach out! We're more than happy to help!

“I'm not sure how well I like the Riverstone look but I am satisfied.”

Helpful Report

Thank you for your review, Jerry. We hope you're enjoying the Riverstone, our reversible finish. Should you have any questions, we're here to help! Have a great day!

“We’ve always ordered our clear car mats from exact mats and the product always met our expectations. Great quality and fits perfectly. The customer service is exceptional from start to finish.”

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Thank you, Joy!

“Took long time to receive. Looks good”

Helpful Report

Hi Leroy, We are so glad to hear that you are loving your table protector. As far as the production time, it looks like we were able to produce/ship out your order within 1 business day. Our typical production time is 3-7 business days. Regarding the shipping time, you selected to have the order shipped to a PO Box. Transit time to a PO Box is typically 7-10 business days from the ship date. You can find additional information regarding our production/shipping times here: https://www.exactmats.com/pages/shipping-delivery. We hope this information was helpful, but please feel free to reach out to support@exactmats.com if you have any additional questions and we would be happy to assist. Thank you! The ExactMats Team

ExactMats is rated 4.8 based on 2,051 reviews