Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.73

“Mat on driver's side fit perfectly; mat on passenger side was originally too narrow. I contacted Exactmats support and they immediately acknowledged the issue and corrected it without delay. Would definitely order from them again. I wish all companies had such an excellent product and timely customer support. They really care. Thank you you Exactmats and their fine customer support (Katie)”

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“The mat was exactly as shown and arrived quickly”

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Thank you for your review, Sherri! We are glad to hear that you are loving your mat. Kind regards, Team ExactMats

“Protects new coffee and end tables but wish mats had less of a glossy finish similar to non glare glass in picture frames.”

Helpful Report

Hi Mark, Thank you for the feedback! We are glad to hear that the mats are doing an excellent job of protecting your tables. As far as the finish, it looks like you selected the Crystal material (completely clear and smooth on both sides). This material is designed to look like glass, so it does have the same reflective properties as glass when light hits it. If you are ever looking for something a bit less "reflective" than the Crystal material, we do offer another finish called Riverstone. The Riverstone material has a slightly pebbled finish on one side and a smooth finish on the other side. Placing the textured side of the material facing up refracts a bit of light. We hope this information was helpful, but if you ever have any other questions, please reach out to us at support@exactmats.com, and we would be happy to assist. Kind regards, Team ExactMats

“Both mats a really nice and fit well. I did mess up on the radius, but still ok!”

ExactMats 5 star review on 16th August 2026

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Thanks for sharing your feedback, Edward! It is wonderful to know the quality and fit are spot on. Please reach out if you need any tips or assistance adjusting that corner radius in the future, and we would be happy to help. Kind regards, Team ExactMats

“I used my ExactMat for a 24 x 60 standing desktop and initially was a bit disappointed as it didn't lay as flat as I had hoped. This was particulary noticible as the reflections from the room can lighting made the waves very noticable. After two weeks time (and a bit of hot air from the hair dryer) the mat has flattened nicely. I don't think it will every be as flat as a piece of glass but I have received complements and it preforms very well and very nice to have a "whole desk" pad.”

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Hi there! Thank you so much for sharing your honest feedback and for giving the mat a little time to settle down. We are thrilled to hear that it flattened out nicely and that you are enjoying the full-desk coverage (and getting compliments!). If you ever need any tips/tricks for speeding up the flattening process once you receive the product, please reach out to us at support@exactmats.com, and we would be happy to help. Kind regards, Team ExactMats

“I initially ordered two mats for my desk and file cabinet. When the order arrived, the smaller Matt fit absolutely perfect but the desk mat was grossly oversized. I contacted the company once I explained what happened. The problem was no longer mine. They immediately took ownership, issued me a partial refund and shipped out a replacement, which also fit perfectly. Best example of a quality product and excellent customer service.”

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Thank you so much for your kind words, William! We are so glad to hear our team took care of the sizing issue quickly and that your replacement mat fits just right. Please reach out if you ever need anything else! Sincerely, Team ExactMats

“I ordered a custom made, elliptical mat for a new kitchen table with a beautiful wood top. The mat arrived faster than expected, and fits the table pefectly. It's only been in place for a couple of weeks, but I can already see the value of this mat. It will for certain protect the lovely wood from spills or other damage. The mat was not inexpensive, but it is worth the cost. The only reason for 4 stars versus 5: The mat has visible "sticky woodgrain lines" on the underside, presumably from where there may have been polish (though the table was very clean and dry when the mat was placed). I tried to clean these off, but to no avail. Also, things don't slide easily on the mat, which has benefits as well as drawbacks. I assume it isn't easy for things to spill because items on the table don't move as readily as they would otherwise; on the other hand, it's a little challenging when playing cards or intentionally sliding things across the table. All in all, it looks way, way better than a clear tablecloth, which would have been the only other option to protect the lovely table and allow the beautiful wood finish to shine through.”

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Thank you so much for taking the time to leave such a detailed and thoughtful review! We are thrilled to hear that the mat arrived quickly, fits your new table perfectly, and gives you peace of mind protecting your beautiful wood finish. Regarding the sticky lines on the underside, it sounds like a polish may have been applied to the table that the mat is being used on. We do not recommend using polish/wood cleaner under or around our products. You can find additional information on our FAQs page regarding general care and cleaning here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=376698 It looks like our support team reached out to you via email with a few tips/tricks to resolve the issue that you are experiencing with the mat. Feel free to respond to the email that we sent from support@exactmats.com if you have any additional questions, and we would be happy to help. Sincerely, Team ExactMats

“This plastic table protector is just what I need for my new dining room table. My only issue is that I wish it was a little more of a mat finish. But it is cut perfect as I specified. And shipping was very timely. And I was kept up-to-date as to what was going on with my shipment. I’m very happy with the purchase. We just ordered another one for our new coffee table.”

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Hi Corrine, We’re glad to hear the table protector fits perfectly, shipping was timely, and you’re happy enough with the purchase to order another. Thanks for sharing that feedback about the finish. It looks like you selected our Crystal material, which is designed to look similar to glass. This material does have the same reflective properties/shine as glass when light hits it. If you are looking for something a bit more "matte", we would recommend our Riverstone 80 mil material. Our Riverstone material has a slightly pebbled finish on one side and a smooth finish on the other side. Placing the textured side facing up refracts a bit of light, resulting in a more "matte" look. We hope this information was helpful, but please let us know if you have any additional questions, and we would be happy to help. Warm regards, Team ExactMats

“I needed protection for my bare wood kitchen table. This looks okay but I would have preferred a dull yet smooth finish. Yes it’s brand new but it ripples and doesn’t stay flat yet.”

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Thank you for your feedback! We are sorry to hear that you were surprised by the finish. It looks like you selected the Crystal material, which is completely clear and smooth on both sides. This material is designed to look like glass, so it does have the same reflective properties/"shine" as glass when light hits it. If you are looking for something a bit more "matte", we would recommend the Riverstone finish. This material has a slightly pebbled finish on one side and a smooth finish on the other side. Placing the textured side of the material facing up refracts a bit of light. As far as the mat flattening out, the material does return to its completely flat state rather quickly after unboxing it; however, there are a few tips/tricks for speeding up the flattening process. It looks like our support team reached out to you via email and provided a few flattening tips. We hope this information was helpful, but please don't hesitate to respond to our email from support@exactmats.com if you have any other questions, and we would be happy to assist. Sincerely, Team ExactMats

“Not crazy about them , look cheap and hold any indentation or mark and shiny , I thought they would be more discrete and not know that anything is on top of the table, disappointed”

Helpful Report

Hi there, We’re so sorry to hear that the mats didn’t meet your expectations. Regarding shine, it looks like you selected the Crystal material, which is designed to look like glass. This means that the material has the same reflective properties/shine as glass when light hits it. If you were looking for something a bit more "matte", we would recommend the Riverstone 80 mil material. Our Riverstone material has a slightly pebbled finish on one side and a smooth finish on the other side. Placing the textured side of the material facing up refracts a bit of light, resulting in a less reflective surface. You can find our product comparison guides with additional information regarding the materials that we offer here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23791&faq-article-id=353569. As far as indentations or imprints, our products are made of a fire-retardant material and do not hold a flame. That said, although it can withstand a decent amount of heat, it is not intended to be a replacement for a coaster, placemat, or trivet for hot items. To preserve the finish and ensure the longevity of your new liner(s) or mat(s), we recommend continued coaster, placemat, and trivet use with our products. I hope this information was helpful, but please reach out to us at support@exactmats.com if you have any other questions or concerns, and we would be happy to assist. Warm regards, Team ExactMats

“I gave you five stars for an exact fix, but it does scratch easily and you can’t really put hot dishes coming out of the oven on it. We want something that will protect the tabletop from our pets and it’s doing that. But it will not last long looking nice. Probably should have gone to an expensive glass top.”

Helpful Report

Hi William, Thanks for the feedback! We’re glad to hear that the mat is a perfect fit and that it protects the tabletop from your pets. We understand the concerns about longevity and heat resistance. All of our Home and Office products are made from 100% virgin vinyl, which is scratch- and heat-resistant. Although the material can withstand a decent amount of heat, it is not intended to be a replacement for a coaster, placemat, or trivet for hot items. To preserve the finish and ensure the longevity of your new liner(s) or mat(s), we recommend continued coaster, placemat, and trivet use with our products. You can find additional information regarding general care and cleaning tips here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=376698. I hope this information was helpful, but please reach out to us at support@exactmats.com if you have any questions, and we would be happy to assist. Best regards, Team ExactMats

“I used these this weekend on a new dining table that I was going to have children sitting at, and they worked wonderfully. I am not giving it the highest stars only because they are going to be difficult to store when not in use. If I need to roll them everytime to store them, they will be hard to smooth out each time. They arrived rolled and I used 7-10 heavy books to get them to sit flush on the table. To their credit once smoothed on the table they stayed flush and did not roll back.”

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Hi Darcy, Thank you for sharing your experience! We’re glad the mats performed well on your dining table. As far as storing the mat, it can easily be rolled and stored when not in use. If you are going to store it rolled for extended periods of time, we do suggest giving the mat a little bit of time to flatten out once you are ready to use it again. So if you are pulling it out for a party or an event, depending on how long it has been stored, we would suggest giving it a day or two ahead of time to air out and return to its completely flat state. You can also speed up the flattening process with heat. (A warm setting on a blow dryer or placing the mat in warm water). I hope this information was helpful, but please let us know if you have any questions, and we would be happy to assist. Warm regards, Team ExactMats

“The carpet runner is very high quality. Unfortunately, it doesn't work where I wanted to use it.”

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Thank you for your review! We’re sorry to hear the mat didn’t work in your intended spot. It looks like our team reached out and offered to get a return started for you. Feel free to respond to the email that we sent from support@exactmats.com if you would like to move forward with a return or if you have any questions, and we would be happy to help. Warm regards, Team ExactMats

“I am very happy with the Clear Table Protector. It fits perfectly and shows the beautiful wood of the new dining table I recently purchased. I placed it on the table right after taking it out of the box and it laid flat almost right away. The only complaint I have is there was a very small sticker on it, which left a sticky spot on the cover that was difficult to remove. I suggest not putting any stickers on the cover prior to shipping. Other than that, it is just what I expected. The box was damaged when I received it, but the cover was OK. I blame Fed Ex for the damaged box. Kudos to customer service too. I accidentally ordered the wrong cover, and customer service was very prompt in helping me with an exchange. The only issue I have is I paid about $20 more for the wrong cover than what the cover I needed cost. I had to pay $5 for the exchange, but didn't receive any type of refund for the price difference of the 2 covers. Even with the minor issues I had, I think ExactMats is a good company and their products are worh the cost.”

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“It’s more reflective than i thought. packaging had it too tight so it still has some bumps. and the length it was cut was almost half inch short. didn’t bother requesting new one because of above.”

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Hi John, We're sorry to hear about the issues with your order! As for shine, if you are ever looking for a more matte/textured finish, we do offer Riverstone. The Riverstone material has a slightly pebbled finish on one side and a smooth finish on the other side. Placing the textured side of the material facing up refracts a bit of light, so it is less reflective than our Crystal material, which is designed to look like glass. Regarding the fitment issues, based on the photos that you provided in your ticket with Support, it looks like the wrong length was accidentally ordered. We provided a few options to get the ordering issue resolved, but we have not heard back from you. If you’d like to discuss options or have any questions, our support team is here to help. Warm regards, Team ExactMats

“Took awhile to get the heavy vinyl smell out, but I sprayed with vinyl cleaner left outside in the sun and rain for a week, and it seemed to dissapate. The fit is dead on and lets the original carpet stay visible.”

Helpful Report

Thanks for your review, Lee! We are glad to hear that the mats are a perfect fit! We are sorry that you were surprised by the smell of the vinyl when you received the mats. There is a natural off-gassing process (not to be confused with harmful “out-gassing”) for any newly made plastic or vinyl. This occurs soon after an order is produced and typically only lasts a few days after unboxing. This happens with nearly every plastic product there is, like a new shower curtain or beachball. That said, due to our products’ special formulations (pure virgin vinyl, lead-free, BPA-free, and phthalate-free), the scent you are experiencing is not harmful and should dissipate. You can find our FAQs page with additional information regarding natural off-gassing here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=254764 Warm regards, Team ExactMats

“Katie helped immediately with my return. Highly recommend.”

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Thank you for your review, Robert. We’re glad Katie could assist quickly with your return and that you’d recommend us. Warm regards, Team ExactMats

“It’s not a perfect fit I had to cut a little piece of the driver mat. See the pictures.”

Helpful Report

Hi Giulio, We are so sorry that your mat didn't fit as expected! However, looking at your Support Ticket with our team, it looks like you are placing the ExactMats on top of vinyl/rubber mats. Our clear overlay mats are designed to lie on top of the OEM/factory carpet mats that come with the vehicle, so they are designed to have the exact same dimensions as the carpet mats. If you are placing the clear mat on top of a custom vinyl/rubber mat, that may explain the slight discrepancies in the fitment. Normally, we would offer an exchange or replacement if the fitment was truly incorrect, but it sounds like the fit was correct for the mat type selected, and that the mat had already been manually cut down to fit to preference. We're glad to hear you were able to trim them to fit your needs. We hope you enjoy your new mats and their updated fitment. Here's to keeping your vehicle clean and free of debris for years to come!

“Working with Katie to get a custom-made mat to fit my very oddly shaped table was a breeze. She and the team were prompt and clear in their communication, and were more than willing to answer all of my questions. I couldn't have asked for a better experience.”

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Thank you for the wonderful review! We’re thrilled to hear Katie and the team made the custom ordering experience a breeze, and that the mat fit your unique table perfectly!

“mat is smaller than actual leaving a bunch of space unprotected”

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We are so sorry that your mats didn't fit as expected! However, looking at your Support Ticket with our team, it looks like the fit was correct for the mat type selected. It looks like we were able to process a return for you, as the mats didn't work out for your application. Again, our apologies that the mats didn't work out for this project, but please let us know if you ever need any other Auto or Home and Office products in the future, and we would be happy to help. Sincerely, Team ExactMats

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