ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“I have ordered several in different sizes and I'm happy with the quality however, the last one came more folded than rolled, which results in it taking longer for the creases to come out. Great product, but rolling is better than folding. 😀”

Helpful Report

“I have hesitated to write a review, because I was not completely satisfied. The first 5-sided one was made with the textured side up, but it fit perfectly. The second one was made with the textures side down, but it was made 0.3" too short, 23.95" instead of 24.25 on the right edge. My husband didn't want to mess with it, so we have the uncovered countertop to the back of the two backsplash sides. It's not ideal, because if it moves a little, I have to take time to reposition it. The first one that was made upside down, all I had to do was put it in the back 135 degree angle. My other concern is the way your company rolls the mats. If it is Riverstone, it should be rolled with the smooth side inside the roll. I have tried everything including time, and they do not want to lay flat. My easiest one was the clear drawer mat. I could lay it either way so I laid it against the roll. My Riverstone ones still have all 4 edges curving up. Just a thought. The customer service was excellent, especially because the 5-sided shape was certainly complex.”

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“Awesome Service”

Helpful Report

“I thought the final product, at the price it cost, should have had more of a finished quality. It was fine, cut precisely, correctly, but it is, you know, a piece of 30"x30" clear plastic...that cost me $54 w/shipping. I wish i'd searched harder for a local source. Alas...”

Helpful Report

We're so sorry to hear you're unhappy with your order. As a customer-centric company, that's certainly not what we want. Looking at your order, it looks like you may have purchased the 40Mil material for a table cover, which we do not typically recommend (this recommendation is located across our website as well as in our FAQs). Of course, we definitely want to help! It looks like our Support Team reached out a few times to assist and offered an exchange, but you were not interested. That said, if you change your mind, we're here to help. Thank you!

“Was shipped rolled up in a tube. Must have been in the packaging a long time. Been several days lying flat and it still hasn’t flattened out. Otherwise , great product , glad I found it”

Helpful Report

Hi Steve, Thank you for your review! We're glad you're happy with your order and we hope you enjoy for years to come!

“I just ordered and recieved my second ExactMat and am quite pleased. My first was a perfect fit for the lovely wooden desk without which I would have ruined the finish in short order. I moved on to my gorgeous, multi-grained wood dining room table which is very long and an unusual oval shape that wasn't an automatic match with the standard shapes offered. Katie, the ExactMats customer service rep I worked with in both cases, was super helpful and coached me through the process of drawing the outline of the table on a special enormous piec of tissue paper they sent me and which they used to fabricate the perfect shape. unfortunately the sizing didn't work perfectly (probably due to the fat marker I used to mark the shape and edges), and the length of the mat isn't exact, leaving 1/8 to 2/8" exposed on the ends. Not gonna worry about it though, as it's the surface I was most concerned about protecting. The mat looks gorgeous and it's so nice to show off the beautiful wood grain, after years of hiding it under an ugly vinyl custom mat. Kudos and thanks to Katie who was so patient with all my questions and back and forth. A wonderful communicator and a terrific corporate representative.”

Helpful Report

Thank you for your review. We're so glad Katie was able to assist, and we hope you enjoy for years to come! If you need anything at all, we're here to help :)

“I've downsized my office and the size of this mat is perfect for what I needed. It's good quality and the price is quite reasonable. It's a little too "soft" for the chair to glide over easily. But it's protecting the carpet and that was my main concern.”

Helpful Report

Thank you, Kaye, for your review. We're so glad you're enjoying your mat. That said, the softness you are experiencing is likely due to the mat's use case. Our cleated material is made for low-pile carpeting and is primarily designed to be used on carpet runners. Due to this, it is not recommended as a floor mat under a rolling chair. It looks like you've already spoken with our Customer Service team about this, but if you have any more questions, we're here to help - Support@ExactMats.com Thanks again!

“Perfect.”

Helpful Report

Thank you so much! We're so glad you're enjoying your order.

“Katie S. was excellent to deal with on my wife's Vovlo S90L. I have used Exactmats for years and can't say enough great things about this company and Katie. Thank you for the fatastic service.”

Helpful Report

Thank you, Scott! We're so glad Katie was able to assist and we look forward to working with you again in the future! :) Have a great day!

“They look nice They fit really well Would like to have had some type of tap, just too put on the seams underneath. I used my own . Very satisfied”

Helpful Report

Thank you, Robert, for your review. We'd love to learn more about your need for tape in combination with our product. If you have a few minutes to send us more information about this request, we'd be happy to look into it. You can reach us at Support@ExactMats.com. Thanks!

“it is Crystal clear. Stays in place on Walnut veener table top. It took about a week and a half to flatten down. Looks great.”

Helpful Report

We're so glad to hear you're enjoying your new table protector. Here's to keeping your table damage-free for years to come!

“Product came shipped in a roll, most items like this do. It's retained some of it's rolled shape after a few days of laying on the floor, but we cleaned it and placed it on the table. We used a warm iron on a dish towel to warm the affected areas, then layed flat boards down on the towels. So far it's starting to lay flat. It may take several "treatments" to get it perfectly flat, but so far it's doing what it's supposed to - protect the table and keep crumbs out of the cracks in the wood. Great product!”

Helpful Report

Thank you, Dale, for your 5-star review. We're so glad you're enjoying your mat and look forward to working with you again in the future!

“Amazing. So easy and they are great. Definitely recommend!”

Helpful Report

Thank you so much, Renee!

“It does the job. Probably my mistake in measuring but it is a fraction of an inch too big in both dimensions. Nothing to complain about. I would buy from this vendor again.”

Helpful Report

Thanks, Nancy! It sounds like some measurements may have been off. We attempted to reach out to assist, but were unable to reach you. Should you require any assistance in the future, we are more than happy to help! Please don't hesitate to contact our Support Team should you have any questions at all.

“Did not fit properly in my Mercedes 2022”

Helpful Report

We're so sorry to hear your mats did not fit as expected. As a customer-centric company, that's definitely not what we want to hear and of course we'd love to help! However, it appears our Support Team did make multiple attempts to contact you so that they may assist with the issue, but they were unable to reach you. That said, if you still require assistance, we welcome you to reach out to them at Support@ExactMats.com so that we may assist. Thank you!

“Very happy, we first ordered the crystal version, it looked great but showed air pockets on the smooth wood finish. Exactmats gave us rhe option to return the crystal and order the riverstone. They offered a nice discount to keep the crystal and order the riverstone. We decided to keep both mats and I cut the crystal mat to fit another table that we rarely use. It looks great on that table and doesn't show the air pockets much.”

Helpful Report

Thank you, Ed! We're so glad we could assist and hope you enjoy for years to come!

“Exactmats has made well over 100 liners for drawers and cabinets throughout our house. The liners look great and are durable. Best part is they cut the liners to the dimensions I give them. Katie is very professional and is easy to work with. She always follows through with what she tells me. I highly recommend Exactmats.”

Helpful Report

We're so happy to hear it, Michael! Thank you!

Thank you, Michael!

“Using as Floor Chair Mat, to protect hardwood floors. Ordering, Shipping, and product condition was excellent. Selected clear option. Looks excellent, easy to lift to clean under. Clarity is good. Could be 2 inches deeper to cover movement of chair. I moved the mat 2 " away from desk and that seeems to work. I would custom order my size next time.”

Helpful Report

Thank you for your review, Denise! It sounds like you would definitely benefit from a custom order. Please feel free to reach out to our Support Team if you have any questions. :) Have a great day!

“OH MY GOSH! This is the best company with which to deal. I had an order issue that was ENTIRELY my mistake and yet they went out of their way to help me make it right and were so very kind and courteous along the way. Especially Katie! 😘 Perfect fit. Rapid responses to communications. Rapid turn around for shipping and arrival. DEFINITELY recommend this company. I loved the interaction so much. The product is excellent as well. But it was the personal touches that made this a stellar experience.”

Helpful Report

Thank you so much, Kim! We're so glad to hear you had a great experience and are enjoying your order! Here's to enjoying your mats for years to come!

“Overpiced for what you get.”

Helpful Report

Hi John, Thank you for your review—we're sorry to hear you felt the mats were overpriced. That’s never the experience we want our customers to have. There are several factors that go into our pricing, but above all, we aim to offer products that reflect lasting quality and durability. We use high-grade, specially formulated materials and take great care in crafting each item to spec. This approach does cost a little more than mass-produced alternatives, but it's important to us to deliver a perfect-fitting, made-to-last product. That said, we understand that price is important, and we’ve shared your feedback with our Leadership Team. We truly appreciate you taking the time to share your thoughts—it helps us continue to grow and improve. Thanks again, John.

ExactMats is rated 4.8 based on 2,014 reviews