ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.74

4.7 Rating 2,096 Reviews

93 %

of reviewers recommend ExactMats

4.7

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 27th February 2026

Anonymous

ExactMats 5 star review on 26th February 2026

M Morales

ExactMats 5 star review on 23rd February 2026

Anonymous

ExactMats 5 star review on 21st February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mat is great quality, nice and thick but not bulky. The delivery was fast also. The only issue we had was that it was a little wider and longer than the dimensions, however that is not an issue really for us.”

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“I received a mat to cover a runner in my home. It is beautifully made. I had an issue and exact mats responded quickly and fairly. Highly recommended them.”

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“I ordered a round 42X42 and received a square??? I beleive the issue was mine, as I didn't check the correct box. They quickly fixed the situation without any extra charge or hassle on my side. Very happy with the experience.”

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“Customer Service is fantastic, Katie S. emailed me very quickly, answered my questions, and promptly followed up after I placed my order to tell me she would make sure it was delivered on time! Customer service like this is hard to find - I will be looking through their website to see if there is anything else I want or need :)”

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“Perfect! Wish custom sizing was easier,, WILL buy again”

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“The mat is great! The length is a hair short, but I had issues with my tape measure. Some type of tape to hold the corners would be nice.”

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“Very good product it seems to be overpriced”

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“I had some issues with the shipping of my order, which related to USPS messing up and not ExactMats. When I contacted Exactmats Support, Katie S. responded immediately, apologized for the delay; resent my mat with another carrier and let me know when it was arriving. Excellent customer service, and the mat was exactly what I was expecting when it arrived. It ws made out of high quality material. I definitely recommend Exactmats.”

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Thank you, Greg! We're so glad we could help.

“Received the mat to protect my new kitchen island. The fit was perfect and it is thick enough to withstand any heavy use. We appreciate the product. Our only suggestion would be maybe to provide an option that helps prevent the mat from slipping and sliding during use. We did find a solid solution that resolved the issue. Thank you highly recommended product”

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Thank you, James! We're so glad you're enjoying your new island protector!

“VERY GOOD GOT QUICK RESPONSE TO MY PROBLEM THANK YOU KATIE”

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Thank you, Charlene! Glad we could help.

“Nice mats, fit perfectly and fast delivery. I have wood night tables and wanted a clear mat to protect the surfaces from water stains/scratches. These are perfect. They are shipped rolled so it took a bit of heavy books weighing them down to take out the rolls. The mats are not quite flat yet but will flatten out in time.”

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Thank you, Doris! We're glad you had a 5-star experience and hope you enjoy your mats for years to come!

“Excellent coffee table mat. Looks great, clean and high quality. Ordered on a smidge larger than dimension, fits nearly perfectly.”

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Thank you, Sanjay! We're so glad to hear it and hope you enjoy for years to come!

“I love the mat "exact" dimensions as ordered. I would highly recommend. 😍”

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Thank you, Matt!

“ExactMats is an amazing company that makes a beautiful & functional product AND has STELLAR customer service. They instantly sent the customized order to protect our floors that were to be used under a pilates reformer & a power plate before the equipment was installed & assembled- on time! When FedEX delivered the mats I ordered to the wrong address & Ellie in customer service was ready to resend the mats immediately - no questions asked to assure us that our floors were protected before the equipment was placed, I was so impressed with the professionalism- which is sadly so rare in our lives - especially regarding custom products.”

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Thanks, Randy! We're so happy we could help!

“ExactMats is one of the VERY BEST companies I have ever dealt with!!! Great product & customer service!”

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Thank you so much, Ron! We're so glad we could assist. :)

“I had a problem with one of the runner mats. I kept thinking it would settle out. I contacted customer service over a weekend after a few months of hoping it would lie flat They responded within a couple of hours. They are replacing the mat and gave me no grief sbout it. Super helpful, timely and easy to communicate with. Thank you guys! Great customer service. Best ive experienced in years and years!”

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Thank you for allowing us to assist! We hope you enjoy!

“We installed a new stainless steel, long, island countertop. Very quickly after installation, we found that it was scratching easily and was certainly going to look just awful within the first month. Enter ExactMats -- it came quickly, and with its custom sizing is a wonderful protector for our counter as well as providing easy clean up. It's tough, thick, and looks fabulous. It was just a hair long, and I had originally given 4 stars instead of 5), and, even though I indicated that for our application, no harm, a customer service agent contacted me almost immediatly. So, as impressed as I was before with the quality of the product and the speed of delivery, now I'm absolutely RAVING about the customer service! Who does this?? I'm so impressed I will be seriously thinking about any project I do in the future with ExactMats in mind -- any excuse to redo my experience.”

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Thank you, Sheri! We're so glad we could assist and hope you enjoy your order for years to come!

“You can trust this company to be very, very precise! I made the mistake of thinking "like glass" and reduced my measurement by 1/8". I wish I would not have as it was NOT necessary and I ended up with 1/8" less than what I was hoping for because of MY mistake. Measure, measure and re-measure to ensure you have the exact measurement you want. Then, trust EXACTMATS to execute you mats EXACTly as you desire.”

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Thank you so much for sharing! We're glad to hear you're enjoying your mat!

“New end tables and was utilizing place mats to protect. I was attempting to be creative and started searching under different criteria. ExactMats showed up in my search. Best thing since “sliced bread”! The only possible slight improvement would be to smooth out the corners a bit, otherwise, these fit perfectly and totally protect our new table tops.”

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Thank you, Lynn! We're so glad you're enjoying your new mats! In regard to the corners, we'd love to learn more about any issues you are experiencing. We welcome you to reach out to Support@Exactmats.com so that we may assist. Thanks again!

“The mats are good quality. They messed up on my mat the first cut but were very responsive and accommodating. They resolved my issue immediately I would have no issues purchasing from them again.”

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Thank you for your review and for trusting us to create your protective solution! We're so glad we could help.

ExactMats is rated 4.7 based on 2,096 reviews