ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.74

4.7 Rating 2,104 Reviews

93 %

of reviewers recommend ExactMats

4.7

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

ExactMats 5 star review on 15th March 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our table we purchased the ExactMat for isn’t exactly run of the mil. We were very excited to find a table mat that offered what the ExactMat would do, especially for the price. Be ready though…… you’re going to want to take your time measuring, tracing, and cutting out the mat to a custom fit for your table. As they say…….. measure twice, cut once. This certainly applies to this venture. But it is well worth the effort. The mat material cuts very well with a sharp pair of shears, or a good razor knife. And of course a steady hand.”

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“Pleased with overall quality.. Package received with mats rolled up and took a few days to flatten them out.”

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“I love the speed of delivery after ordering... process was simple...... I did get the thicker mats and only needed the thinner ones.... so unless you really need them thick for some reason... learn from me... get the thin size..... I'm happy.... but I do wish I chose the slimmer size.... thicker are not necessary and harder to unroll...... they need to be unrolled out of the box and it was a fight..... needs to be weighted down to remove the curl..... setup would have been easier with the thin mats......”

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“Instead of replacing a wooden dining room table that had seen some rough times, I used Old English wood polish on it so the wood looks good, and put an ExactMat on top. We are glad we went with the thicker Mil. Very pleased with our purchase. It also arrived much more quickly than expected. We got a custom size round, perfectly done.”

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“I cannot say enough praise for ExactdMats. ExactMats is truly committed to their customers. I bought an Exacmat to put my office chair on to make it roll smoother on my carpteeted floor. Unfortunately, I didn'tread the details.The ExactMatat is not meant to roll office chairs on carpet. I contacted ExactMats and received an immediate rely from Susie in their Support Department. She offered to take back the mat at their expense. She also took the time to look up links for chair mats for carpeted floors and sent links to possibilities fot me. I will definitely purchace product from ExactMat in the future.”

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“The mat is great quality, nice and thick but not bulky. The delivery was fast also. The only issue we had was that it was a little wider and longer than the dimensions, however that is not an issue really for us.”

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“I received a mat to cover a runner in my home. It is beautifully made. I had an issue and exact mats responded quickly and fairly. Highly recommended them.”

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“I ordered a round 42X42 and received a square??? I beleive the issue was mine, as I didn't check the correct box. They quickly fixed the situation without any extra charge or hassle on my side. Very happy with the experience.”

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“Customer Service is fantastic, Katie S. emailed me very quickly, answered my questions, and promptly followed up after I placed my order to tell me she would make sure it was delivered on time! Customer service like this is hard to find - I will be looking through their website to see if there is anything else I want or need :)”

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“Perfect! Wish custom sizing was easier,, WILL buy again”

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“The mat is great! The length is a hair short, but I had issues with my tape measure. Some type of tape to hold the corners would be nice.”

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“Very good product it seems to be overpriced”

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“I had some issues with the shipping of my order, which related to USPS messing up and not ExactMats. When I contacted Exactmats Support, Katie S. responded immediately, apologized for the delay; resent my mat with another carrier and let me know when it was arriving. Excellent customer service, and the mat was exactly what I was expecting when it arrived. It ws made out of high quality material. I definitely recommend Exactmats.”

Helpful Report

Thank you, Greg! We're so glad we could help.

“Received the mat to protect my new kitchen island. The fit was perfect and it is thick enough to withstand any heavy use. We appreciate the product. Our only suggestion would be maybe to provide an option that helps prevent the mat from slipping and sliding during use. We did find a solid solution that resolved the issue. Thank you highly recommended product”

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Thank you, James! We're so glad you're enjoying your new island protector!

“VERY GOOD GOT QUICK RESPONSE TO MY PROBLEM THANK YOU KATIE”

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Thank you, Charlene! Glad we could help.

“Nice mats, fit perfectly and fast delivery. I have wood night tables and wanted a clear mat to protect the surfaces from water stains/scratches. These are perfect. They are shipped rolled so it took a bit of heavy books weighing them down to take out the rolls. The mats are not quite flat yet but will flatten out in time.”

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Thank you, Doris! We're glad you had a 5-star experience and hope you enjoy your mats for years to come!

“Excellent coffee table mat. Looks great, clean and high quality. Ordered on a smidge larger than dimension, fits nearly perfectly.”

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Thank you, Sanjay! We're so glad to hear it and hope you enjoy for years to come!

“I love the mat "exact" dimensions as ordered. I would highly recommend. 😍”

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Thank you, Matt!

“ExactMats is an amazing company that makes a beautiful & functional product AND has STELLAR customer service. They instantly sent the customized order to protect our floors that were to be used under a pilates reformer & a power plate before the equipment was installed & assembled- on time! When FedEX delivered the mats I ordered to the wrong address & Ellie in customer service was ready to resend the mats immediately - no questions asked to assure us that our floors were protected before the equipment was placed, I was so impressed with the professionalism- which is sadly so rare in our lives - especially regarding custom products.”

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Thanks, Randy! We're so happy we could help!

“ExactMats is one of the VERY BEST companies I have ever dealt with!!! Great product & customer service!”

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Thank you so much, Ron! We're so glad we could assist. :)

ExactMats is rated 4.7 based on 2,104 reviews