ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome Service”

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“Katie S. was excellent to deal with on my wife's Vovlo S90L. I have used Exactmats for years and can't say enough great things about this company and Katie. Thank you for the fatastic service.”

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Thank you, Scott! We're so glad Katie was able to assist and we look forward to working with you again in the future! :) Have a great day!

“it is Crystal clear. Stays in place on Walnut veener table top. It took about a week and a half to flatten down. Looks great.”

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We're so glad to hear you're enjoying your new table protector. Here's to keeping your table damage-free for years to come!

“Product came shipped in a roll, most items like this do. It's retained some of it's rolled shape after a few days of laying on the floor, but we cleaned it and placed it on the table. We used a warm iron on a dish towel to warm the affected areas, then layed flat boards down on the towels. So far it's starting to lay flat. It may take several "treatments" to get it perfectly flat, but so far it's doing what it's supposed to - protect the table and keep crumbs out of the cracks in the wood. Great product!”

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Thank you, Dale, for your 5-star review. We're so glad you're enjoying your mat and look forward to working with you again in the future!

“Amazing. So easy and they are great. Definitely recommend!”

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Thank you so much, Renee!

“Very happy, we first ordered the crystal version, it looked great but showed air pockets on the smooth wood finish. Exactmats gave us rhe option to return the crystal and order the riverstone. They offered a nice discount to keep the crystal and order the riverstone. We decided to keep both mats and I cut the crystal mat to fit another table that we rarely use. It looks great on that table and doesn't show the air pockets much.”

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Thank you, Ed! We're so glad we could assist and hope you enjoy for years to come!

“OH MY GOSH! This is the best company with which to deal. I had an order issue that was ENTIRELY my mistake and yet they went out of their way to help me make it right and were so very kind and courteous along the way. Especially Katie! 😘 Perfect fit. Rapid responses to communications. Rapid turn around for shipping and arrival. DEFINITELY recommend this company. I loved the interaction so much. The product is excellent as well. But it was the personal touches that made this a stellar experience.”

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Thank you so much, Kim! We're so glad to hear you had a great experience and are enjoying your order! Here's to enjoying your mats for years to come!

“I have ordered about 80 liners for cabinet drawers and shelves in our kitchen, bathrooms, and utility room. They are beautiful and very functional. The best part is they are cut to fit each drawer and shelf. This alone saved me many, many hours from having to cut other types of liners myself. Katie was super helpful when ordering the liners. It takes a little time to make measurements, but you will have to do that anyway with any type of liner. ExactMats have a great product and they are easy to work with, especially Katie! I highly recommend them!”

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Thank you so much, Michael! We're so glad we were able to assist and hope you enjoy for years to come!

“Exactmats has made well over 100 liners for drawers and cabinets throughout our house. The liners look great and are durable. Best part is they cut the liners to the dimensions I give them. Katie is very professional and is easy to work with. She always follows through with what she tells me. I highly recommend Exactmats.”

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We're so happy to hear it, Michael! Thank you!

Thank you, Michael!

“The good news is the mats came today on schedule. Let your team know they deserve an A+ rating for their excellence in customer concern and management. They took the challenge and made the fix to the order. The mats work perfectly pursuant to the trace pattern they received. It is an absolute rare occurrence that an online order experience works to such perfection in making the end user...the client completely satisfied. Hats off to you and all involved in meeting my schedule and making it happen. Best to you and the team...have a wonderful and safe summer.”

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Thanks for your review! We're so glad you had a 5-star experience and that we were able to help create your perfect mats.

“The mat was perfectly sized and exactly as I expected. I t needs to air-out a little, but will be fine after that.”

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We're so happy to hear it, Nancy. After a couple of days, you should be good to go, but if you have any questions, we're here to help!

“We’ve always ordered our clear car mats from exact mats and the product always met our expectations. Great quality and fits perfectly. The customer service is exceptional from start to finish.”

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Thank you, Joy!

“For the most part, these mats fit PERFECTLY!! The front mats are SPOT ON!! The back (unimat), cold use a lil more precision. But, it’s not a show stopper. ***Update*** Spoke with Katie in Customer service and she was AMAZING!! This company is very professional and customer service oriented! Will definitely do business with them again and tell my friends!”

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Thank you, Glanatta! We're so glad you're enjoying your new mats!

“Ypur product is absolutly crazy good. Fast devivery. We ended up with 10 of "A1?" 27 1/2 x 17 3/4 we did not order???? We still need: 25 11/16 x 11 3/34 x3 25 1/12 x 11 3/4 x3 26 1/2 x 12 1/4 x 1 11/ 1/2 x 16 15/16 x1 28 1/2 x 20 x1 May we return the one's that are not right and get credit then order the reamaining? Please! We have sent a large amount of money with you.”

Helpful Report

Thanks, Ken, for your review. We're so glad you're enjoying your mats! In looking at your order, it looks like you entered a QTY of 14 for A1. That said, unfortunately, we do not offer refunds on custom orders, but I can see that our team did send you a nice discount offer for any replacement items to help offset any extra costs. If you have any questions about this offer, please don't hesitate to reach back out to our Support Team at Support@ExactMats.com.

“Not much to report so far... Their CS people are very great to work with. Just ordered a sample kit, and a tracing paper kit... Hopefully ExactMats can make a custom cover for my home built pine slab dinner table.”

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Thanks, Steven! We look forward to producing your perfect product!

“This purchase makes 4 sets of mats that I have purchased from ExactMats over several years. Each set has been exact fits for my needs. In a case where they didn't have a set for the vehicles, that I had, they worked with me to get what I needed. They are great to work with.”

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Thanks, Nelvin!

“The mats fit perfectly. Love them, thank you we have yet to receivve our order?????”

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Thank you, Sharon, for the update. We're so glad you received your mats and are enjoying them!

“The mat fits perfectly. I am very happy with the purchase. It is strong plastic that will last as long as I own the car. Once in a while it moves slightly but I just move it back. I cerainly recomend it to anyone that loves their car.”

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Thank you!

“This company's customer service is great! I ordered a vinyl table top cover for an antique dining set and when I placed it on the table it had some fold marks that wouldn't come out or flatten out. I took pictures and sent a review and someone immediately got back to me. They told me it was defective and to send it back and they would cover shipping and they sent out a new one. I also expressed that I felt the recommended 80 mil was too thick so they sent the 60 mil and it is perfect!”

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Thank you, Diane!

“This company is thing short of awesome! I mistakenly ordered the wrong mats, mentioned it in my review and they reached out to me via email and when I didn't see that, they called me!!! They offered to exchange them and after posting the small difference we got the correct ones. They are such nice quality, thick material so all the things we haul don't punch a hole through, even kid proof! We felt the product's durability is worth the price. Thank you Exact Mats for going the extra mile!!!”

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Thank you, Jillalison! We're so glad we could assist!

ExactMats is rated 4.8 based on 2,014 reviews