ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.75

4.8 Rating 2,069 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 12th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent coffee table mat. Looks great, clean and high quality. Ordered on a smidge larger than dimension, fits nearly perfectly.”

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“I love the mat "exact" dimensions as ordered. I would highly recommend. 😍”

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“ExactMats is an amazing company that makes a beautiful & functional product AND has STELLAR customer service. They instantly sent the customized order to protect our floors that were to be used under a pilates reformer & a power plate before the equipment was installed & assembled- on time! When FedEX delivered the mats I ordered to the wrong address & Ellie in customer service was ready to resend the mats immediately - no questions asked to assure us that our floors were protected before the equipment was placed, I was so impressed with the professionalism- which is sadly so rare in our lives - especially regarding custom products.”

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“ExactMats is one of the VERY BEST companies I have ever dealt with!!! Great product & customer service!”

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“I had a problem with one of the runner mats. I kept thinking it would settle out. I contacted customer service over a weekend after a few months of hoping it would lie flat They responded within a couple of hours. They are replacing the mat and gave me no grief sbout it. Super helpful, timely and easy to communicate with. Thank you guys! Great customer service. Best ive experienced in years and years!”

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“We installed a new stainless steel, long, island countertop. Very quickly after installation, we found that it was scratching easily and was certainly going to look just awful within the first month. Enter ExactMats -- it came quickly, and with its custom sizing is a wonderful protector for our counter as well as providing easy clean up. It's tough, thick, and looks fabulous. It was just a hair long, and I had originally given 4 stars instead of 5), and, even though I indicated that for our application, no harm, a customer service agent contacted me almost immediatly. So, as impressed as I was before with the quality of the product and the speed of delivery, now I'm absolutely RAVING about the customer service! Who does this?? I'm so impressed I will be seriously thinking about any project I do in the future with ExactMats in mind -- any excuse to redo my experience.”

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“You can trust this company to be very, very precise! I made the mistake of thinking "like glass" and reduced my measurement by 1/8". I wish I would not have as it was NOT necessary and I ended up with 1/8" less than what I was hoping for because of MY mistake. Measure, measure and re-measure to ensure you have the exact measurement you want. Then, trust EXACTMATS to execute you mats EXACTly as you desire.”

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“New end tables and was utilizing place mats to protect. I was attempting to be creative and started searching under different criteria. ExactMats showed up in my search. Best thing since “sliced bread”! The only possible slight improvement would be to smooth out the corners a bit, otherwise, these fit perfectly and totally protect our new table tops.”

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“The mats are good quality. They messed up on my mat the first cut but were very responsive and accommodating. They resolved my issue immediately I would have no issues purchasing from them again.”

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“My old transparent table cover have a lots of wrinkles and I am tired of wiping it every night. I serch for a easy to wipe table cover at reasonable price. I finally found it at Exact Mat. It is about half an inch longer with few dull spots. I understand they are cut with machine and few flaws are acceptable. It is beautiful and was delivered earlier than said. I am very please not to see the wrinkles”

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“Perfect size for our new wood table at 36” X 60”. Just what we expected. A little rough on the edges for your elbows though.”

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“Exactly what you expect. I kinda wish there was some kinda drain around the edgess (kinda like a cutting board) in case water falls to the side. But these things look great and do a great job proteting my floor mats”

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“Very good quality, impressed with the product. While one edge was slightly longer than the measurements sent in, Katie from customer support helped me resolve the issue! Very friendly and quick to respond! Will definitely be ordering from them again!”

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“THEY ARE THINNER AND HEAVIER THAN EXPECTED. ONE WAS DAMAGED WHILE BEING MADE. BUT SERVICING THE PURPOSE. MY DOG WONT WALK IN THE KITCHEN WITHOUT THEM. After this review. Customer service reached out. Provide pictures of proof. And it was replaced. Thank you”

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“I ordered one of the Exact Mats for my new glass table fits perfect and I’ll protect it forever and years to come thank you will show a woman named Katie was a great help. There was a little problem with my first order, lost and shipping and she was great when above and beyond kept in touch with me and made everything right also made my wife happy happy wife happy life thanks again.”

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Thank you, Michael! We're so glad Katie was able to assist and hope you enjoy your order!

“I just wanted to thank miss Katie for for responding and reaching out to me as quickly as she did in helping me in returning items and reordering the correct mats. V.James”

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Thank you, Valentyna! We're so glad Katie was able to assist.

“These mats are perfect, besides affordable. The cuts are clean and correct, the sizing is always accurate, and the quality is just right for what I needed to protect a desk. And they always arrive surprisingly soon after purchasing. And their customer service is super responsive. Happy repeat customer.”

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Thank you so much for sharing and for trusting us to protect your valued surfaces. We look forward to assisting you again in the future!

“Like my purchase to protect an entry way carpet however it does drift over time the mat is great… perhaps some “ teeth “ on the underside Received the mat with the teeth and it’s perfect!”

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Thanks, Veronica! We're glad we were able to get you the correct mat for your use case. Enjoy! :)

“Many office chair mats are made from similar material which has a sticky feel to it, unlike this one. Ordering on the website allows custom dimensions which is very useful to my small home office desk corner. Leaving the mat in the sun to soften up and then letting it cool off on my hardwood floor made it completely flat and it remains so.”

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Thank you for sharing! We're so glad you're enjoying your mat!

“I really like this product—it fits perfectly on my dining table, and I can finally enjoy the beauty of it again. I’ve tried several covers before, but they either looked dull or tore too easily. I even used a white tablecloth, but it still wasn’t good enough. I’ve been using this mat for a while now, and overall I’m happy with it. The only issue is that it has already gotten some stains. I tried cleaning it with soap, but they didn’t come out.”

ExactMats 5 star review on 8th September 2025

Helpful Report

Thank you for your 5-star review, Patricia! We're glad you're enjoying your new mat. It looks great on your beautiful table! In regard to your other comment, we're sorry to hear you're seeing stains. We'd be happy to chat and troubleshoot with you to see what may be staining your product. We welcome you to reach out to our Support Team for troubleshooting and cleaning tips/tricks. You can reach them at Support@ExactMats.com.

ExactMats is rated 4.8 based on 2,069 reviews