ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality product, quick shipping and decent price for a custom mat. Took a few days to lay completely flat but no big deal. Good customer service”

Helpful Report

Thank you, Robert! So glad you're enjoying your new, custom mat!

“It took awhile to install them. After a few tries, perfect fit. Thank you.”

Helpful Report

Thank you for your review. We're so glad you're happy with your new auto mats!

“The ExactMat we purchased for our oval shaped dining room table fit perfectly. We were amazed. It looked like glass, at first. My only question is what is the max temp that this ExactMat will take without leaving a mark. My husband put his coffee cup on it and I can now see the round spot on the ExactMat where he put the cup. I also have a spot where I sit that was left there after I heated something up on a plate in the microwave and put it on the ExactMat. That is the only reason I did not give a 5 star rating. I thought it was a tougher material than that. Is there any way to remove these blemishes from the ExactMat? I look forward to hearing your response. Since my initial review, Katie in CSD has been working with me to help resolve the issue. I have changed my rating from 4* to 5* because of her outstanding resolve to make sure I was satisfied with our final resolution. My only advice would be to make sure and put a pot holder down before putting anything hot on a crystal mat finish. If you prefer not to do this, then you should purchase the Riverston e finish instead.”

Helpful Report

Thank you so much for your review. We're so glad Katie was able to assist and we hope you enjoy your table protector for years to come!

“Quick shipment of my order and although the mats did not fit the return and refund was easy. Tracing paper being sent so I can get correct size. Katie who helped me was excellent”

Helpful Report

Thanks, John! So glad we could assist.

“Product lives up to the name! I ordered a mat with a 1/16” difference and it fit perfect, no uneven lines or anything. Product is good quality as well and I feel confident in protecting my furniture. Shipping was expensive though, and I wouldn’t mind waiting longer in shipping in times if it meant it could be cheaper, however, if you live in a rural/small area like me, then it’s worth investing. I’ll most likely be buying another in the future!”

Helpful Report

Thank you for your review! We're so glad you're enjoying the product. Regarding shipping: we'd like to clarify that we do offer free shipping on orders of a certain value or more (currently, orders of $120+ in the lower 48 states receive 100% free standard shipping. Looking at your order, we can see the order did not qualify for free shipping. Additionally, it looks like 2 day shipping (an upgradable shipping option) was selected, which does typically come at a higher carrier cost. This accounts for the higher shipping costs in general. We hope this makes sense, but if you have any questions, we welcome you to reach out to our Support Team for assistance! :) Have a great day!

“I was expecting the acrylic to be hard and was surprised that came in a roll. It flattened well overnight with a few books and other weights on it. The advantages: acryllic is clearer than glass and isn't heavy yet it's durable and will never break.”

Helpful Report

Thank you Katherine! So glad you are enjoying your new virgin vinyl desk cover!

“After researching table liners, I still had some questions and emailed ExactMats support. I was lucky enough to correspond with Katie who is a SUPERSTAR. She was patient with me and gave me all the info I needed to make my choiice. The website is well laid out, attractive and user friendly. Odering is quick and easy. The shipment was quick considering mine was a custom size. The liner arrived quickly and fit perfectly. Perfectly. The Riverstone frost is nice and thick while still looking pretty on my table. The quality is just fantastic. There was no odor and there was no curl the following morning. If I had more tables, I would absolutely order more of these excellent products from this great company.”

Helpful Report

Thank you, Karen Marie! We're so happy to hear you had a great experience and we look forward to assisting you again in the future. We hope you enjoy! Happy Holidays!

“We have had the placemats for 8 days. A couple issues: 1) they have yet to lay completely flat. A portion of each platemat continues to slightly curl up. They're exposed to the afternoon sun every afternoon but that hasn't helped. 2) There is a small offset where the circular cut was apparently started & stopped. It's small but noticeable on all four (4) placemats. Revised: ExactMats responded to the above review, acknowledged the issues we were having and immediately sent out replacement mats. The problems have been completely resolved. Well done!”

Helpful Report

Thank you for your review! We're so glad we were able to assist in getting you the perfect mats for your use case. We hope you enjoy!

“This was my first order with ExactMats, and I’m impressed with the quality of their desk mats. They flatten out quickly and look great. I ordered two clear desk mats in different sizes. The first mat fits perfectly, but the second one is slightly longer and wider than the measurements I provided. Customer service was fantastic in resolving the issue with the longer mat. I’m thrilled with the mats and highly recommend ExactMats!”

Helpful Report

Thank you so much for your review. We're so glad we were able to assist and we look forward to helping you with your next project!

“Front mats fit perfect. Back seat mats were 2 different sizes. Neither one looks like it is right. Katie contacted me from support and for shipping only sent me a new back mat that fits perfect. Very good customer service.._Thank you so much....I am very happy...😎👍”

Helpful Report

Thank you so much, Mark! So glad we could assist!

“great operator service . GREAT on time delivery . excellent product.. my only issue is the mats are know double the price . been using these mats in every car i own for over 10 years .”

Helpful Report

Thank you for your review, and for trusting us to protect all your vehicles for the last 10 years! We're so glad to help and hope to work with you again! P.S. if you're looking to save, we recommend waiting for one of our sales. We offer promotions on our products (typically, a few times a year), so if you're looking for a great deal on your next order, we highly recommend signing up for our newsletter (if you haven't already), which will alert you to our sales. Thanks!

“They originally made a mistake and sent the wrong mats but quickly resent the correct ones. They acted like they actually cared about my business. Love the product and service. Mills”

Helpful Report

Thanks, Mills! We're glad we could resolve the issue and make you the perfect mats!

“I made an order with ExactMat. I had a question about the difference between cut corners and square. They responded to my email in timely manner. Explain me the difference with photos. So I could understand the difference. I called also, very nice and professional they were. One I decided what I wanted. They continue with my order and I received very quickly. The measurements were exactly. I love every piece, it fit perfectly on my bedroom furniture ❤️ . Overall good quality”

Helpful Report

Thanks, Patricia!

“Good quality mats that fit exactly as advertised. Great customer service.”

Helpful Report

Thanks so much, William! So glad we could assist.

“I have ordered ExactMats for several years and will continue ordering mats with each vehicle I purchase. The car mats are literally the perfect (exact) size, great quality and easy to clean.”

Helpful Report

Thank you so much, Jacque!

“Already submitted my review. Please no more requests for review. Kind regards,”

Helpful Report

Thank you for your review. So glad we could assist.

“I would like to give the company Exact Mats Company an A+ rating! I am super happy with the quality of the mats. The customer service is over the top wonderful and we will be ordering more stuff from this company in the future!”

Helpful Report

Thank you so much, Jennifer! We're so glad you had an A+ experience and we hope to work with you again in the future!

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Helpful Report

We're so glad you had a 5 star experience and hope you enjoy!

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Helpful Report

Thank you!

“My husband and I ordered a custom-sized Riverstone, 80 mil to protect our new kitchen table. For a few weeks, we debated going with a glass cover, clear plastic cover, cloth cover, etc. Do we cover the entire table? Only a portion of it? Well, since our EXACTMATS arrived three weeks ago, we are consistently thankful that we made the decision to go with EXACTMATS! We could have saved a little money, but it was worth paying extra. Our Riverstone, 80 mil looks beautiful. It really enhances the table AND protects the finish! And it cleans up so easily! We highly recommend EXACTMATS!”

Helpful Report

Thank you so much, Ann! We're so glad we could help keep your table protected!

ExactMats is rated 4.8 based on 2,014 reviews