Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.73

“I used these this weekend on a new dining table that I was going to have children sitting at, and they worked wonderfully. I am not giving it the highest stars only because they are going to be difficult to store when not in use. If I need to roll them everytime to store them, they will be hard to smooth out each time. They arrived rolled and I used 7-10 heavy books to get them to sit flush on the table. To their credit once smoothed on the table they stayed flush and did not roll back.”

Helpful Report

Hi Darcy, Thank you for sharing your experience! We’re glad the mats performed well on your dining table. As far as storing the mat, it can easily be rolled and stored when not in use. If you are going to store it rolled for extended periods of time, we do suggest giving the mat a little bit of time to flatten out once you are ready to use it again. So if you are pulling it out for a party or an event, depending on how long it has been stored, we would suggest giving it a day or two ahead of time to air out and return to its completely flat state. You can also speed up the flattening process with heat. (A warm setting on a blow dryer or placing the mat in warm water). I hope this information was helpful, but please let us know if you have any questions, and we would be happy to assist. Warm regards, Team ExactMats

“The carpet runner is very high quality. Unfortunately, it doesn't work where I wanted to use it.”

Helpful Report

Thank you for your review! We’re sorry to hear the mat didn’t work in your intended spot. It looks like our team reached out and offered to get a return started for you. Feel free to respond to the email that we sent from support@exactmats.com if you would like to move forward with a return or if you have any questions, and we would be happy to help. Warm regards, Team ExactMats

“Took awhile to get the heavy vinyl smell out, but I sprayed with vinyl cleaner left outside in the sun and rain for a week, and it seemed to dissapate. The fit is dead on and lets the original carpet stay visible.”

Helpful Report

Thanks for your review, Lee! We are glad to hear that the mats are a perfect fit! We are sorry that you were surprised by the smell of the vinyl when you received the mats. There is a natural off-gassing process (not to be confused with harmful “out-gassing”) for any newly made plastic or vinyl. This occurs soon after an order is produced and typically only lasts a few days after unboxing. This happens with nearly every plastic product there is, like a new shower curtain or beachball. That said, due to our products’ special formulations (pure virgin vinyl, lead-free, BPA-free, and phthalate-free), the scent you are experiencing is not harmful and should dissipate. You can find our FAQs page with additional information regarding natural off-gassing here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=254764 Warm regards, Team ExactMats

“These match the mats perfectly; I wish I had ordered them when we first bougth the car. The plastic is supple so that it stays in place; it does not curl up. Time will tell if the plastic remains supple or will harden with time. (i've only had them for about a week).”

Helpful Report

Thank you for your review!

“I love the finish on my butcher block work bench. However, I specified the exact dimensions I needed and I came 3/8 inch wider than I wanted which caused me to have to trim it.”

Helpful Report

Hi there, Thank you for your review. We’re glad you love the look of the mat on your butcher block workbench. However, we are sorry to hear the dimensions came in wider than requested. It looks like we tried to reach out several times to diagnose the fitment issues, but we were not able to reach you. If you would like to email us back at support@exactmats.com, we would be happy to help. Warm regards, Team ExactMats

“My mats fit perfectly, and I love them! I just have one minor concern: The stickers on the mats left sticky marks and scrathes after tring to rub them off with a sponge,could the stickers be placed on the wrapping papers instead?! Thank you!”

Helpful Report

Thank you, Jennifer, for your review and for your feedback. We're sorry to hear you had a harder time removing the stickers from your mats. This is not the norm, and we can certainly understand why it would not be ideal. Typically, the stickers we use are low-adhesive, which allows for easy removal. However, it's possible that, due to heat in transit, that the stickers were a little more adhesive than usual. If you are having trouble removing any leftover adhesive from the stickers, we welcome you to reach out to our Support Team at Support@ExactMats.com - after all, your experience and happiness with our products are our top priorities!

“I love these Clear Placemats because they will match any decor and the wood table looks beautiful through them. The only problem I had was that the corner of one was kind of messed up from shipping. The bag they came in wasn't very sturdy. I would definitely order from here again.”

Helpful Report

Thank you for your review! We're so glad to hear you love your new clear placemats. That said, our team did reach out to you to assist with the corner issue you mentioned, but it sounds like you were able to remove it with rubbing alcohol, which is great! Should you need any further assistance, we're here to help. Otherwise, we hope you enjoy your new placemats for years to come!

“Shipping was quick. I got exactly what I ordered. It will definitely do the job to protect an old desk top. If it helps anyone else: With my limited personal experience, I could not really imagine the look and feel of the material options. I had to make a guess. If I were to do it again, I would drop thinner from 80ml and maybe not glossy. The glossy is VERY shiny while the old desk is not shiny. It is crystal clear however, which is nice. Can’t say what the other finish option would have looked like. Overall it does the job I wanted it to do and I would order again from this company.”

Helpful Report

Thank you for your review! We're glad to hear your order was a perfect fit! That said, should you be interested in learning more about our other finish options, we're here to help. Please feel free to reach out to our Support Team at Support@ExactMats.com for assistance.

“Good quality but the texture does not allow you to see the stain on the table. We got an awesome new table and now can't see the color. Will need to shop for an option that does not hide the beauty of the stained wood.”

Helpful Report

Hi Andrew, We're sorry to hear you were unhappy with your order. That's definitely not something we want for any of our customers. That said, it looks like our Support Team reached out to assist and it turned out that you may have accidentally ordered the incorrect finish, so they went ahead and exchanged the Riverstone mat for the intended finish, Crystal. We reached out to ensure the Crystal mat arrived and is working for your purposes, but did not hear back, so we hope all is well and that you are enjoying the replacement.

“The floor mat is good quality, but didn't quite fit the 2025 Kia Telluride - the design is slightly different from the factory floor mat, as it covers the foot rest that sits to the left of the pedals. The mat had to be trimmed slightly to fit well.”

Helpful Report

We're so sorry to hear your mat did not fit as expected. We can certainly understand how that would not be ideal. However, looking at your Support Ticket with our team, it sounds like there was some confusion with the fitment. In your ticket, our Support Team relayed the difference between X-Edition and our Clear mats, which are both designed differently. Normally, we would offer an exchange or replacement if the fitment was truly incorrect, but it sounds like the fit was correct for the mat type selected, and that the mat had already been manually cut down to fit to preference. We're glad to hear you were able to trim them to fit your needs, but are, unfortunately, no longer able to do a return or exchange after at-home trimming is done. That said, we hope you enjoy your new mats and their updated fitment. Here's to keeping your vehicle clean and free of debris for years to come!

“Nice mats for a decent price I would recommend to anyone looking”

Helpful Report

We are so glad to hear that you are loving your mats!

“The mats are sturdy and feel like they'll hold up for a while. However, they are not what I expected. The edges are unfinished and cheapen the look. That said, they look 100% better than my original worn out mats.”

Helpful Report

“Great fit and quality material, but somewhat difficult to quickly remove for cleaning underneath.”

Helpful Report

Thank you for your review. We're glad you are happy with your order. That said, removal of the mat should not be too difficult, so we'd love to assist to see if we can improve your experience. Should you still require assistance, please feel free to reach out to our Support Team at Support@ExactMats.com. Thank you and have a great day!

“We got new furniture for our sunroom, a coffee table and two end tables were included. We ordered the mats to cover our 3 tables. We are happy with the liners. They seem to stay in place fairly well. We place foreign money as a decoration on the tables and the clear liners work well with keeping the money in place and serve as a reminder of the countries we have visited or where family or friends have gone and given us foreign bills after their travels. We were a little skeptical at first because the mats came folded up. We were not sure they would lie flat. But after about two days they did adhere to the tables without any buckling. We put little corner holders on each corner to make sure that the liners do not move around.”

Helpful Report

Thank you for your review. What a great way to use ExactMats!

“Not enough time has gone by to review the full performance of Exacto Mat. I like the thickness. It does allow the beauty of the hardwood table to shine through without damaging the surface through scratches and liquid. I say it's not quite exact because the website does.mot accept actual exact measurements. So I had the check and option closest to the table size. Also, with the chosen option, I was unable to get rounded corners. However, you can cut your own with an exacto knife after making a template.”

Helpful Report

Hi Karen, Thank you for your review. We're very sorry to hear that your mat was not the exact measurements you expected. That said, it sounds like there may have been some confusion in using our form, which does take exact measurements. It accepts inches, and fractions of an inch can be entered as well - in decimal format or with the fractions drop-down. It looks like our Support Team reached out with further guidance and advice on re-placing your order with your preferred measurements. It sounds like you were able to make your own adjustments to meet your needs, but should you need further assistance, please feel free to reach back out to our Support Team at Support@ExactMats.com. Thanks and have a great day!

“Mat arrived in 5 days. Rolled, in a box. Material is great. Size perfect. Only issue: when placed on desk with riverstone surface down, the ends are slightly lifted (not tight to the desk surface). Following advise from ExactMats, the mat ends were heated with a hair dryer and the problem was resolved.”

Helpful Report

Thank you for your review! We're so glad we were able to assist with some tips and tricks on how to flatten your mat more quickly. Should you need any more assistance, we're here to help! We hope you enjoy!

“I ordered a custom octagonal mat, but got no update on progress for a week. Immediate notification of a normal custom production delay and updates would have been better. The shipping box was severely smashed when I received it, but that was due to the delivery service. I would have appreciated at least an apology note from them or better yet an automatic return to you for replacement. Thankfully, the mat wasn't permanently damaged. Your representative explained to me how to flatten it. When I had a chance to measure the mat, it was 1/4" short on two of the four measurements, but still usable for my purpose.”

Helpful Report

Thank you for your review. We're so sorry to hear that the carrier damaged the box, but are very happy to hear it did not damage the product, and that we were able to assist in resolving related issues. We hope you enjoy your order for many years!

“We love these. Great floor protection under bar stools, dining room table and office chairs. Easy to clean, nearly invisible, durable.”

Helpful Report

Thank you for your review. We're so glad you're enjoying your order. Here's to a protected dining room for years to come!

“I want to thank the customer service for being outstanding , fast, and kind. I got a custom size for my round coffee table. And whle it fits and protects, the vinyl shine /glare is a bit unexpected. Its taking awhile for it to fully lie flat so hopefully it will begin to blend in a bit better.”

Helpful Report

Thanks, Jamie! We're glad you were happy with our service! It sounds like the mat is taking a bit of time to lay flat, so we went ahead and reached out to you to send you some tips and tricks on getting the mat to flatten more quickly in cold weather. However, we were unable to reach you. Should you require any assistance, please don't hesitate to reach out to us at Support@ExactMats.com. Thanks and have a great day!

“Protects the table as we were needing.”

Helpful Report

Thank you for your review. We're happy to hear you're enjoying your order! That said, if you have any questions or concerns, we're always here to help. :)

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

ExactMats Reviews