ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered several in different sizes and I'm happy with the quality however, the last one came more folded than rolled, which results in it taking longer for the creases to come out. Great product, but rolling is better than folding. 😀”

Helpful Report

“I have hesitated to write a review, because I was not completely satisfied. The first 5-sided one was made with the textured side up, but it fit perfectly. The second one was made with the textures side down, but it was made 0.3" too short, 23.95" instead of 24.25 on the right edge. My husband didn't want to mess with it, so we have the uncovered countertop to the back of the two backsplash sides. It's not ideal, because if it moves a little, I have to take time to reposition it. The first one that was made upside down, all I had to do was put it in the back 135 degree angle. My other concern is the way your company rolls the mats. If it is Riverstone, it should be rolled with the smooth side inside the roll. I have tried everything including time, and they do not want to lay flat. My easiest one was the clear drawer mat. I could lay it either way so I laid it against the roll. My Riverstone ones still have all 4 edges curving up. Just a thought. The customer service was excellent, especially because the 5-sided shape was certainly complex.”

Helpful Report

“Perfect.”

Helpful Report

Thank you so much! We're so glad you're enjoying your order.

“I've downsized my office and the size of this mat is perfect for what I needed. It's good quality and the price is quite reasonable. It's a little too "soft" for the chair to glide over easily. But it's protecting the carpet and that was my main concern.”

Helpful Report

Thank you, Kaye, for your review. We're so glad you're enjoying your mat. That said, the softness you are experiencing is likely due to the mat's use case. Our cleated material is made for low-pile carpeting and is primarily designed to be used on carpet runners. Due to this, it is not recommended as a floor mat under a rolling chair. It looks like you've already spoken with our Customer Service team about this, but if you have any more questions, we're here to help - Support@ExactMats.com Thanks again!

“Was shipped rolled up in a tube. Must have been in the packaging a long time. Been several days lying flat and it still hasn’t flattened out. Otherwise , great product , glad I found it”

Helpful Report

Hi Steve, Thank you for your review! We're glad you're happy with your order and we hope you enjoy for years to come!

“I just ordered and recieved my second ExactMat and am quite pleased. My first was a perfect fit for the lovely wooden desk without which I would have ruined the finish in short order. I moved on to my gorgeous, multi-grained wood dining room table which is very long and an unusual oval shape that wasn't an automatic match with the standard shapes offered. Katie, the ExactMats customer service rep I worked with in both cases, was super helpful and coached me through the process of drawing the outline of the table on a special enormous piec of tissue paper they sent me and which they used to fabricate the perfect shape. unfortunately the sizing didn't work perfectly (probably due to the fat marker I used to mark the shape and edges), and the length of the mat isn't exact, leaving 1/8 to 2/8" exposed on the ends. Not gonna worry about it though, as it's the surface I was most concerned about protecting. The mat looks gorgeous and it's so nice to show off the beautiful wood grain, after years of hiding it under an ugly vinyl custom mat. Kudos and thanks to Katie who was so patient with all my questions and back and forth. A wonderful communicator and a terrific corporate representative.”

Helpful Report

Thank you for your review. We're so glad Katie was able to assist, and we hope you enjoy for years to come! If you need anything at all, we're here to help :)

“They look nice They fit really well Would like to have had some type of tap, just too put on the seams underneath. I used my own . Very satisfied”

Helpful Report

Thank you, Robert, for your review. We'd love to learn more about your need for tape in combination with our product. If you have a few minutes to send us more information about this request, we'd be happy to look into it. You can reach us at Support@ExactMats.com. Thanks!

“It does the job. Probably my mistake in measuring but it is a fraction of an inch too big in both dimensions. Nothing to complain about. I would buy from this vendor again.”

Helpful Report

Thanks, Nancy! It sounds like some measurements may have been off. We attempted to reach out to assist, but were unable to reach you. Should you require any assistance in the future, we are more than happy to help! Please don't hesitate to contact our Support Team should you have any questions at all.

“Using as Floor Chair Mat, to protect hardwood floors. Ordering, Shipping, and product condition was excellent. Selected clear option. Looks excellent, easy to lift to clean under. Clarity is good. Could be 2 inches deeper to cover movement of chair. I moved the mat 2 " away from desk and that seeems to work. I would custom order my size next time.”

Helpful Report

Thank you for your review, Denise! It sounds like you would definitely benefit from a custom order. Please feel free to reach out to our Support Team if you have any questions. :) Have a great day!

“""”

Helpful Report

Thank you for your review!

“This is the second set of Exact Mats for BMW X5 (2019-2024). I ordered a set for my X5 first and they fit perfectly. However, the second set that were ordered for Bennie Greathouse had a problem with the cargo mat. He is keeping it, but it is a bit too wide. I don't really understand why mine fit perfectly and although his X5 is identical, the cargo mat did not fit perfectly. I would imagine they were not cut exactly the same, although I am sure there is a template. Disappointing, and I encouraged him to send it back, but he didn't want to bother with it.”

Helpful Report

Thank you for your review, Velda, and for allowing us to resolve the issue with you. We hope you're loving your order even more than before!

“Cut perfectly to size as requested! Took a few days for the plastic-y smell and lines from being rolled up to disappear, now lays nice and flat in our dining table! Have noticed small scratches already from light use (dishes, coasters), but not noticeable unless you’re really looking. I kind of wish it could be more matte instead of glossy/shiny.”

Helpful Report

Thank you for your review. We're so glad you're happy with your new table cover. As for shine, if you are ever looking for a more matte/textured finish, we do offer Riverstone. This texture is pretty neat because it's double-sided (one side has Riverstone/texture and the other side is more like Crystal), making it reversible. The texture also hides existing surface damage very nicely. If you have any questions about our finishes, though, please don't hesitate to reach out! We're more than happy to help!

“I'm not sure how well I like the Riverstone look but I am satisfied.”

Helpful Report

Thank you for your review, Jerry. We hope you're enjoying the Riverstone, our reversible finish. Should you have any questions, we're here to help! Have a great day!

“Took long time to receive. Looks good”

Helpful Report

Hi Leroy, We are so glad to hear that you are loving your table protector. As far as the production time, it looks like we were able to produce/ship out your order within 1 business day. Our typical production time is 3-7 business days. Regarding the shipping time, you selected to have the order shipped to a PO Box. Transit time to a PO Box is typically 7-10 business days from the ship date. You can find additional information regarding our production/shipping times here: https://www.exactmats.com/pages/shipping-delivery. We hope this information was helpful, but please feel free to reach out to support@exactmats.com if you have any additional questions and we would be happy to assist. Thank you! The ExactMats Team

“Mat fits perfectly. The only thing I don't care for is that it is super shiny”

Helpful Report

Thanks for your review! We're so glad your mats fit perfectly! As for the shine, it looks like you purchased our Crystal finish. This finish is ultra-smooth and reflective. In the future, should you be interested in a less shiny mat, we do offer a textured option called Riverstone (textured on one side, flat/smooth on the other - making it reversible). We hope this is helpful. Thanks again!

“2005 Honda Element 2nd row mats fit perfectly, however, the 1st row mat is off and creates a ripple around the center radio console. They were SO CLOSE to being the perfect solution for my vehicle.”

Helpful Report

We're so sorry to hear your mats weren't a perfect fit. That's certainly not what we want, for and something we would be more than happy to assist with. It looks like our team reached out, but they were unable to contact you. That said, should you be interested in our assistance, we're here to help. You can reach back out to us at Support@ExactMats.com. Thank you!

“I really like the mats that were sent. I had ordered the clear ones but, the ones I received were black. The box had a clear label on it but they are definitely black.”

Helpful Report

Thank you for your review, Vickie! We're so sorry to hear you did not receive the mats you expected. That said, our Support Team (Support@ExactMats.com) tried to reach out to assist with your order, but were unable to reach you. If you believe you received something other than what you purchased, we would love to assist and resolve the issue. After all, as a customer-centric company, we want to ensure all of our customers are as happy with their orders as possible! Thanks in advance!

“Fitment is better than expected. Very reasonably priced.”

Helpful Report

Thank you, Harry! We're so glad to hear it! If there's anything we could have done to make your experience better, please don't hesitate to let us know.

“Took some time to flatten out (about 2 weeks) but looks great on top of my bar”

Helpful Report

Thank you for your review, Alexander. We're sorry to hear the mat took a bit longer to flatten out. This can happen due to a few reasons, but one of them is the temperature in which the product was primarily in during transit, and the temperature it arrived in. We have a few great articles in our FAQs about how to more quickly flatten, but it sounds like you got it taken care of. If you plan to roll it up for storage, we recommend reviewing those FAQs upon removing it from storage, so that you may more quickly flatten it in the future. We hope you enjoy!

“I have only had my mat, table cover for a few days. So far I think it is just what I needed, and Ellie and Katie were very helpful and prompt with all of my questions 😊 thank you gals. My order was also done quickly, I had them send me a paper to trace my table, since it was not square. Thank you”

Helpful Report

Thank you so much, Kim. We're so glad we could get the perfect mat out to you! We hope you enjoy!

ExactMats is rated 4.8 based on 2,014 reviews