ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,051 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does the job. Probably my mistake in measuring but it is a fraction of an inch too big in both dimensions. Nothing to complain about. I would buy from this vendor again.”

Helpful Report

“Using as Floor Chair Mat, to protect hardwood floors. Ordering, Shipping, and product condition was excellent. Selected clear option. Looks excellent, easy to lift to clean under. Clarity is good. Could be 2 inches deeper to cover movement of chair. I moved the mat 2 " away from desk and that seeems to work. I would custom order my size next time.”

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“""”

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Thank you for your review!

“This is the second set of Exact Mats for BMW X5 (2019-2024). I ordered a set for my X5 first and they fit perfectly. However, the second set that were ordered for Bennie Greathouse had a problem with the cargo mat. He is keeping it, but it is a bit too wide. I don't really understand why mine fit perfectly and although his X5 is identical, the cargo mat did not fit perfectly. I would imagine they were not cut exactly the same, although I am sure there is a template. Disappointing, and I encouraged him to send it back, but he didn't want to bother with it.”

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“Cut perfectly to size as requested! Took a few days for the plastic-y smell and lines from being rolled up to disappear, now lays nice and flat in our dining table! Have noticed small scratches already from light use (dishes, coasters), but not noticeable unless you’re really looking. I kind of wish it could be more matte instead of glossy/shiny.”

Helpful Report

Thank you for your review. We're so glad you're happy with your new table cover. As for shine, if you are ever looking for a more matte/textured finish, we do offer Riverstone. This texture is pretty neat because it's double-sided (one side has Riverstone/texture and the other side is more like Crystal), making it reversible. The texture also hides existing surface damage very nicely. If you have any questions about our finishes, though, please don't hesitate to reach out! We're more than happy to help!

“I'm not sure how well I like the Riverstone look but I am satisfied.”

Helpful Report

Thank you for your review, Jerry. We hope you're enjoying the Riverstone, our reversible finish. Should you have any questions, we're here to help! Have a great day!

“Took long time to receive. Looks good”

Helpful Report

Hi Leroy, We are so glad to hear that you are loving your table protector. As far as the production time, it looks like we were able to produce/ship out your order within 1 business day. Our typical production time is 3-7 business days. Regarding the shipping time, you selected to have the order shipped to a PO Box. Transit time to a PO Box is typically 7-10 business days from the ship date. You can find additional information regarding our production/shipping times here: https://www.exactmats.com/pages/shipping-delivery. We hope this information was helpful, but please feel free to reach out to support@exactmats.com if you have any additional questions and we would be happy to assist. Thank you! The ExactMats Team

“Mat fits perfectly. The only thing I don't care for is that it is super shiny”

Helpful Report

Thanks for your review! We're so glad your mats fit perfectly! As for the shine, it looks like you purchased our Crystal finish. This finish is ultra-smooth and reflective. In the future, should you be interested in a less shiny mat, we do offer a textured option called Riverstone (textured on one side, flat/smooth on the other - making it reversible). We hope this is helpful. Thanks again!

“2005 Honda Element 2nd row mats fit perfectly, however, the 1st row mat is off and creates a ripple around the center radio console. They were SO CLOSE to being the perfect solution for my vehicle.”

Helpful Report

We're so sorry to hear your mats weren't a perfect fit. That's certainly not what we want, for and something we would be more than happy to assist with. It looks like our team reached out, but they were unable to contact you. That said, should you be interested in our assistance, we're here to help. You can reach back out to us at Support@ExactMats.com. Thank you!

“I really like the mats that were sent. I had ordered the clear ones but, the ones I received were black. The box had a clear label on it but they are definitely black.”

Helpful Report

Thank you for your review, Vickie! We're so sorry to hear you did not receive the mats you expected. That said, our Support Team (Support@ExactMats.com) tried to reach out to assist with your order, but were unable to reach you. If you believe you received something other than what you purchased, we would love to assist and resolve the issue. After all, as a customer-centric company, we want to ensure all of our customers are as happy with their orders as possible! Thanks in advance!

“Fitment is better than expected. Very reasonably priced.”

Helpful Report

Thank you, Harry! We're so glad to hear it! If there's anything we could have done to make your experience better, please don't hesitate to let us know.

“Took some time to flatten out (about 2 weeks) but looks great on top of my bar”

Helpful Report

Thank you for your review, Alexander. We're sorry to hear the mat took a bit longer to flatten out. This can happen due to a few reasons, but one of them is the temperature in which the product was primarily in during transit, and the temperature it arrived in. We have a few great articles in our FAQs about how to more quickly flatten, but it sounds like you got it taken care of. If you plan to roll it up for storage, we recommend reviewing those FAQs upon removing it from storage, so that you may more quickly flatten it in the future. We hope you enjoy!

“I have only had my mat, table cover for a few days. So far I think it is just what I needed, and Ellie and Katie were very helpful and prompt with all of my questions 😊 thank you gals. My order was also done quickly, I had them send me a paper to trace my table, since it was not square. Thank you”

Helpful Report

Thank you so much, Kim. We're so glad we could get the perfect mat out to you! We hope you enjoy!

“We ordered this custom sized table protector for a second home overseas. The customer service was very good, replied quickly, with helpful answers. The product was made and shipped quickly and arrived well packaged. Once we rolled it open, we discovered that the measurements were not exactly right and the cuts were not perfectly square. In the end we had to mark and cut this item to fit better. The width was perfect but the length was ¼ inch too long on one corner and ⅛ inch too long on the other corner (of the same side). After these minor repairs, we are happy with the product. 4 stars for being very close but not perfect.”

Helpful Report

We're so sorry to hear your order was not exact. We strive to be as exact as possible on every order. All of our products are made-to-spec, and should fit within our 1/8" tolerance guarantee. If it does not, we highly recommend reaching out before adjusting so that we may troubleshoot and resolve the issue. If it is within the 1/8" guarantee, but it has a tiny amount of excess material you'd like to remove, trimming is very simple. We hope this helps, but if you have any questions, our Support Team (Support@ExactMats.com) is more than happy to assist!

“The mat fit almost perfectly. A slight overhang on the width, barely noticeable. Could be from our end on measuring. Conformed to the table nicely. Prompt receipt after ordering. Thank you!”

Helpful Report

Thank you Rebecca! Thank you so much for your review. It sounds like your mat is a perfect fit within our 1/16th tolerance guarantee. That said, we do offer suggestions on how to trim if you feel the slight overhang is enough to warrant it. If, on the other hand, the mat exceeds this, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance. Thank you!

“This Protwctor”

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Thank you for your review!

“The rear area of my 2025 is not the exact same as the 2019 -2024’s. However the quality of the exactmats is still superior to any other protective mats. I had previously purchased them for my Audi and my tundra, and now for my new Ram. Aero products well worth the price!!!!!”

Helpful Report

Hi Walter, Thanks for your review! Speaking with our Support Team, it sounds like you ordered mats for the 2024 model of your vehicle, but you have a 2025 model. These mats have different patterns. That said, it looks like our team offered to get you the right mat, but that was declined as you are happy with the mats you received. We're so glad to hear it and hope you enjoy for years to come!

“I originally purchased a mat which I was very unsatisfied by. The company made the issue better by ending out a new mat. So far, it’s holding up well.”

Helpful Report

Thanks for allowing us to assist further! We're so glad to hear the new mat is working well for you :)

“These mats match the exsisiting carpets perfectly. They are high quality and I couldn't be happier with one small exception. The Exactmats sit on top of the floor mat toggle creating a small bump in the Exactmat. I would be nice if there was a circular cutout to fit around the toggle thereby eliminating this small hump in the mat. Otherwise, I would by these again as they are affordable and look good in the car. This is my second set of Exactmats.”

Helpful Report

Thank you, Roger! We reached out to further verify what you mentioned in your review and it sounds like all is well! That said, to clarify, it sounds like you would like the holes cut out for you. Although not a standard with the product you ordered, we can certainly do that for you. Just let us know in the future (either in the order notes or by reaching out to us) to ensure this option can be turned on for your order. :)

“These mats filled a purpose. However, the smell is awful and stinks up my whole pantry.”

Helpful Report

Thanks for your review. We are glad to hear that your custom mats are providing an extra layer of protection for your pantry, but we’re so sorry to hear that you are unhappy with the smell of your vinyl liners. As a customer-centric company, that’s certainly not what we want! To add a bit of color, we would like to clarify there is a natural off-gassing process (not to be confused with harmful “out-gassing”) for any newly made plastic or vinyl. This occurs soon after an order is produced and typically only lasts a few days after unboxing. This happens with nearly every plastic product there is, like a new shower curtain or beachball. That said, due to our products’ special formulations (pure virgin vinyl, lead-free, BPA-free, and Phthalate-free) the scent you are experiencing is not harmful and should dissipate. You can find our FAQs page with additional information regarding natural off-gassing here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=254764 On the off chance you are experiencing a scent that does not dissipate (not common), please reach out to our Support Team for assistance: Support@ExactMats.com Thanks and have a great day!

ExactMats is rated 4.8 based on 2,051 reviews