Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

“We ordered this custom sized table protector for a second home overseas. The customer service was very good, replied quickly, with helpful answers. The product was made and shipped quickly and arrived well packaged. Once we rolled it open, we discovered that the measurements were not exactly right and the cuts were not perfectly square. In the end we had to mark and cut this item to fit better. The width was perfect but the length was ¼ inch too long on one corner and ⅛ inch too long on the other corner (of the same side). After these minor repairs, we are happy with the product. 4 stars for being very close but not perfect.”

Helpful Report

We're so sorry to hear your order was not exact. We strive to be as exact as possible on every order. All of our products are made-to-spec, and should fit within our 1/8" tolerance guarantee. If it does not, we highly recommend reaching out before adjusting so that we may troubleshoot and resolve the issue. If it is within the 1/8" guarantee, but it has a tiny amount of excess material you'd like to remove, trimming is very simple. We hope this helps, but if you have any questions, our Support Team (Support@ExactMats.com) is more than happy to assist!

“The mat fit almost perfectly. A slight overhang on the width, barely noticeable. Could be from our end on measuring. Conformed to the table nicely. Prompt receipt after ordering. Thank you!”

Helpful Report

Thank you Rebecca! Thank you so much for your review. It sounds like your mat is a perfect fit within our 1/16th tolerance guarantee. That said, we do offer suggestions on how to trim if you feel the slight overhang is enough to warrant it. If, on the other hand, the mat exceeds this, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance. Thank you!

“This Protwctor”

Helpful Report

Thank you for your review!

“The rear area of my 2025 is not the exact same as the 2019 -2024’s. However the quality of the exactmats is still superior to any other protective mats. I had previously purchased them for my Audi and my tundra, and now for my new Ram. Aero products well worth the price!!!!!”

Helpful Report

Hi Walter, Thanks for your review! Speaking with our Support Team, it sounds like you ordered mats for the 2024 model of your vehicle, but you have a 2025 model. These mats have different patterns. That said, it looks like our team offered to get you the right mat, but that was declined as you are happy with the mats you received. We're so glad to hear it and hope you enjoy for years to come!

“I originally purchased a mat which I was very unsatisfied by. The company made the issue better by ending out a new mat. So far, it’s holding up well.”

Helpful Report

Thanks for allowing us to assist further! We're so glad to hear the new mat is working well for you :)

“These mats match the exsisiting carpets perfectly. They are high quality and I couldn't be happier with one small exception. The Exactmats sit on top of the floor mat toggle creating a small bump in the Exactmat. I would be nice if there was a circular cutout to fit around the toggle thereby eliminating this small hump in the mat. Otherwise, I would by these again as they are affordable and look good in the car. This is my second set of Exactmats.”

Helpful Report

Thank you, Roger! We reached out to further verify what you mentioned in your review and it sounds like all is well! That said, to clarify, it sounds like you would like the holes cut out for you. Although not a standard with the product you ordered, we can certainly do that for you. Just let us know in the future (either in the order notes or by reaching out to us) to ensure this option can be turned on for your order. :)

“These mats filled a purpose. However, the smell is awful and stinks up my whole pantry.”

Helpful Report

Thanks for your review. We are glad to hear that your custom mats are providing an extra layer of protection for your pantry, but we’re so sorry to hear that you are unhappy with the smell of your vinyl liners. As a customer-centric company, that’s certainly not what we want! To add a bit of color, we would like to clarify there is a natural off-gassing process (not to be confused with harmful “out-gassing”) for any newly made plastic or vinyl. This occurs soon after an order is produced and typically only lasts a few days after unboxing. This happens with nearly every plastic product there is, like a new shower curtain or beachball. That said, due to our products’ special formulations (pure virgin vinyl, lead-free, BPA-free, and Phthalate-free) the scent you are experiencing is not harmful and should dissipate. You can find our FAQs page with additional information regarding natural off-gassing here: https://www.exactmats.com/apps/frequently-asked-questions?faq-section-id=23788&faq-article-id=254764 On the off chance you are experiencing a scent that does not dissipate (not common), please reach out to our Support Team for assistance: Support@ExactMats.com Thanks and have a great day!

“We ordered a mat for our dining table, and in addition to it being cut the wrong size, there was a flaw in the material. True to their word, after sending pictures to them, they sent a return label for the mat and shipped a new one, which fit and looks great!”

Helpful Report

Thank you! We're so glad we could assist and hope you enjoy!

“When I first ordered this mat, I was not really happy about the quality The edges were curled up. I thought it was temporary so I gave it a few days. This didn’t change. I contacted the company and they sent out a new mat. So far, it’s holding up well.”

Helpful Report

Thanks, Keith! We're glad to hear your replacement is doing well. We hope you enjoy for years to come!

“I rated the ExactMats I ordered as a 4 because I expected the product would be more rigid than it turned out to acually be. I was expecting a product that would retain its shape like a solid wood top desk. The product is soft which means if you place a heavy object on it and leave it for a protracted period, the mat will become depressed and reflect the shape of the heavy object. I still will use the product to cover my desk top as it is an improvement because it will protect the top of my desk.”

Helpful Report

Thank you for your review. We're sorry to hear the product did not 100% meet your expectations. That's not what we want at all! After all, our customers' satisfaction is our #1 priority! To clarify, while our product is made to look similar to glass, it does not share all of the same physical or chemical attributes as glass. Vinyl is not typically rigid like glass, for instance. That said, our product is rolled up for shipping and can be rolled for storage, and does have a bit of give (this is due to the impact resistance in the material), but it should not cause any permanent impressions unless a very heavy object has been sitting on the product for a prolonged period of time. That said, it looks like our team contacted you to see if there was anything else we could do. They've let us know that you've opted to keep this existing mat for protection purposes. We're glad to hear our mat is helping to protect your surface, but please let us know if there is anything else we can do to assist. Thanks!

“The quality of the mat was very good, but I asked for 22.25 inches width, and they cut it to 22.0 inches. Still usable, but that's concerning for a company that calls itself EXACTmats.”

Helpful Report

Hi David, Thank you for your review. It looks like there was an ordering error when you submitted your order and you accidentally entered 22 inches as your requested width. We reached out to you via our support email and we are glad to hear that the measurements that you purchased will still fit your needs. :-)

“Was exactly what I hoped for. Thick enough. Mouse doesn't track properly though.”

Helpful Report

Thank you so much for your review. We're so glad to hear that you are loving your new desk protector! In regards to using the product with a mouse: although the product is not designed to be used as a mousepad, but rather a surface protector, customers have had much success using our products as a mousepad when there is a pattern or woodgrain under the mat - an optical mouse should be able to pick up the movement. If you have a surface like this, and you are experiencing issues, please reach out to our Support Team (Support@ExactMats.com) for further assistance. That said, if the material is on top of a solid, monochrome surface, due to the nature of a clear product and how a laser mouse works, the mouse may not be able to read that it's moving. If this is the case, we would suggest adding a mouse pad to the top of the desk cover. We hope this is helpful! Of course, if you have any questions, please don't hesitate to reach out - we're happy to assist!

“Our table cover was manufactured and shipped so quickly that it was amazing. The material was as advertised - perfectly clear and colorless. It was necessary to return our cover for an exchange because one of the dimensions was just slightly too long (some sort of expansion during shipment, apparently). Also, we will need to try the hair dryer trick when our new cover arrives, because the edges wouldn’t lay perfectly flat (probably due to cold weather making it stiff). Customer service was excellent in handling our return.”

Helpful Report

Charles, Thank you for your kind words and review! We are so glad to hear that we were able to resolve the initial issue with your order. As far as the mat flattening out, this mat is shipped rolled. Once you receive the mat, you'll just want to unroll the mat and lay it flat on your surface. The mat should return to its flat state within a few hours to a day or so. Feel free to reach out to us at support@exactmats.com if you have any additional questions and we would be happy to assist. Have a great day!

“Don't get me wrong the mats are nice but compared to the ones I had in my 2013 they are a little thinner and don't have the outside ridge that kept water inside the mat.”

Helpful Report

Thank you for sharing your experience, Dawn! We're glad you are liking your new, low-profile mats!

“Great Customer Service”

Helpful Report

Thank you, Miriam!

“the Exactmats is the Exact Match”

Helpful Report

Thank you Frederic!

“""”

Helpful Report

Thank you for your review, Frederic!

“ordering and delivery were perfect... material is too shinny for most survices”

Helpful Report

Hi Deana, We're so sorry to hear you are unhappy with the shine on our product. Because we have a few products, each with a different finish, thickness, and use case, it's possible the wrong finish was selected for your use case. That said, we attempted to contact you a few times to see if we could assist, but were unable to reach you. We would love to hear from you and welcome you to reach out to us at Support@Exactmats.com if you need any help!

“The mat is well made, heavy, and fits perfectly. The only reason I have not rated it 5 stars is that I am uncertain about the design. I've owned many of these mats for vehicles ranging from a Mercedes S-Class to a Ford Bronco II. One design of these mats is to have raised edges so that the mat is, essentially, a tray that will hold spills, melted snow etc. The more common design is for the mat to have a pattern of indentations or pockets to hold spills etc. The ExactMat has a pattern of raised dimples. The problem with the "tray" design is that objects will slide around as the mats are hard and slick. The problem with the "pocket" design is that they are hard to clean. Usually, you have to pull them from the trunk and hose them off. The problem with the ExactMat is that it will not hold spills. If you live in snow country and will be putting wet boots or gear in the trunk, don't buy the ExactMat. As I live in Florida and to not expect to be carrying liquids in the trunk that might spill, I expect that I will be very happy with the "dimpled" mat as it will easy to vacuum up the grass and dirt from my golf shoes in comparison with a "pocket" mat.”

Helpful Report

Thank you for your review, Dale! Our products certainly are different from the other products you mentioned, however, we do want to mention that, although they may not catch a 32 ounce soda spill like some tray designs can, our auto mats do retain a bit of liquid by pooling. We think you'll notice how great it works right away and we hope you enjoy for years to come!

“I sent a diagram to them and within 48 hours they responded that they couldn’t make my mat according to my diagram, but offered an immediate solution to send me an exact mat that I could cut to fit for my project. I ordered it and in 4 days it arrived. My customer experience was excellent. If I need another mat I would definitely use Exactmats again.”

Helpful Report

Thank you! We're so glad you are happy with the end result!

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats Reviews