ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.83

4.8 Rating 2,047 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

Metrics

4.8

Based on 2,047 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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ExactMats 5 star review on 25th April 2024

Brooke Buccola

ExactMats 5 star review on 27th March 2024

Lauren Scanlan

ExactMats 5 star review on 25th March 2024

Janet Hirth

ExactMats 5 star review on 24th March 2024

Richard Haury

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, good fit (I just wish the front mats were a little higher to cover some more of the carpet), good price for custom mats.”

Helpful Report

Thank you for your feedback, Zachary! We sincerely appreciate it. We hope you enjoy your mats!

“Mats were perfect and look fantastic on all the cabinet shelves, worth the wait. Due to delays with their material supplier, mats took more than 7 days to be delivered after placing the order, and the "RainWater" option is not available as advertised on the website due to supplier chain issues. I placed the order on 02/06 and mats arrived on 02/24. At the time of the order, the only material available was the "Crystal" option and I was told it would take three months or so to get the "Rainwater" option. I also have to say that I wish the packaging was done differently. The mats were packaged rolled inside the boxes, so as soon as the mats arrived I had to extend them all over the floor so they would keep flat. It would be better to package them flat, I understand the larger mats need to be rolled but those are only a few. Just some feedback for your team. This is the picture of the packages as left by FedEx on my porch.”

Helpful Report

Thank you for the feedback, Veronica! We're sorry to hear your experienced some issues with ordering. Delays, while uncommon, are definitely not what we want and will be something we will continue to work to improve. In regards to flat shipping - while we'd love to ship all items flat (we do ship some smaller items flat), unfortunately, it's just not feasible at this time. Shipping flat is more pricey than standard shipping, so to keep our price point and shipping costs competitive, many of our products are rolled. That said, we'll absolutely forward your feedback!

“Great Product. Great Service. FAST shipping. My only issue is not the fault of the company. I have a big passenger van and the mats are in sections, with cutout areas for the seat hook-ups. Which is great for the folks that have familes and leave all the seats in. Mine is a dog mobile and I haul dog cages so all the places that had the cut-outs for the seats are open, exposing the carpet. Thats not the fault of your product. I'm the oddity and didnt think the whole thing thru. So duct tape to the rescue. If I had to do it over, I maybe would have asked to special order the sections with np cutouts. if that is even an option.”

Helpful Report

Thank you for your review, Diane. We're so glad to hear you love your mats. However, it sounds like they may not be exactly what you were looking for due to your specific use-case scenario. That said, in the future, we recommend reaching out to us for special instructions as this is definitely something we would have loved to create for you. Should you be interested in a more customized set, we welcome you to reach out to our Support Team at Support@Exactmats.com. Our team is ready to help you create the perfect mat for your specific needs. Thanks and have a great day!

“It took a while for them to flatten out but once they did, they lived up to the name. They were an exact fit for my 2023 Genesis GV60.”

Helpful Report

Thank you for your review. We hope you enjoy for years to come!

“The Matt is great. The fit is not so great. The rounded corners hang over the edge of the table.”

Helpful Report

Hi Doty, We're very sorry to hear your mat does not fit the corner of your table properly. It looks like a corner radius issue, so we've reached out to assist. If you still need assistance, please let us know. Have a great day!

“The mat fits nicely into the space. As delivered, the floor anchors were installed 90 degrees off and had the be rotated to the correct position. The bumpy texture of the mat takes some getting used to, as it can offer some resistance to sliding your shoe rearward depending on the shoe’s heel. Also, since it doesn’t have sides like the OEM floor mat, rainwater or spilled liquids can run off onto the underlying carpet.”

Helpful Report

Thank you for your review. We're sorry to hear the floor anchors were installed incorrectly. If you need any assistance here, we welcome you to reach out to our team for support team at your earliest convenience. You may reach them at Support@exactmats.com. Otherwise, yes, the mat is definitely a low-profile solution and as such, does not have any kind of rim for liquid collection. We've found that this type of all-season mat is great for all kinds of weather, but if you are looking for something that catches much more liquid than average, our mats are not going to do so. Thanks again!

“Mats are good fit and stay in place. My only issue is the sharp spikes on the underside of the mats, that scratch or could harm your bare hands when removing mats from the box and handling them for placement in car. There should be a warning about that or a suggestion to wear gloves.”

Helpful Report

Thank you for your review. We're so glad you love your new mats. Regarding your comment about the spikes underneath, we're very sorry to hear you had a difficult time removing it from the box. We do not typically hear from our customers about this issue, but we'll make sure to share this feedback with our Leadership Team. Thanks again!

“This was a perfect solution to keep my daughter’s new desk looking new for years to come. The same purpose but so much more affordable and convenient than a glass topper. I ordered during the busy holiday season and had it delivered to my home within just a few short days. Everything about this experience was exceptional. Thank you!”

Helpful Report

Thank you so much, Mallory! We're so glad to hear you and your daughter enjoy your new custom desk protector. Thanks for trusting us to assist. Have a great day!

“My exactMat was a little off, however my measurements wasn't exact but it does look nice on my table.”

Helpful Report

Hi Brenda, We're so sorry to hear your mat wasn't a perfect fit. As a customer-centric company focused on our customers' experience, that's definitely not what we want and we'd love to help! If you can reach out to our Support Team at Support@exactmats.com, we'll be more than happy to look into the issue with you. Thanks and have a great day!

“Good service fast shipping I like the product maybe a bit overpriced. Having had it now over a month, I see it does get scuffed, and if you put anything too hot on there like a bowl of soup you might leave a mark. All in all it is a nice product, it does enhance the appearance of our table. Thank you for the opportunity to comment”

Helpful Report

Thanks for your candid feedback, Steven. We're glad you love the look of the mat but are sorry to hear you are having some issues with scuffs and heat. We'd love to learn more and see if we can assist. Please reach out to our Support Team so that we may look into the issues you are experiencing. They can be reached at Support@exactmats.com. Thanks and have a great day!

“Great customer service. Not certain it was worth the price yet as I just received. I expected a little thicker.”

Helpful Report

Hi Karen, We're so glad you had a great experience and hope you enjoy your new mat for years to come! Regarding thickness, it appears you ordered our thinnest material (40Mil Crystal). Typically we recommend this for shelf and drawer liners, but we also offer an 80Mil solution, which is twice as thick (and heavy) and is more versatile. Looking at the dimensions of the product you purchased, it appears you may not be using these for shelves and drawers, and instead, are using it for a larger surface, such as a table. If this is the case, the 80Mil may be a much better option. If you are interested in learning more about our more robust 80Mil solution, we welcome you to reach out to our Support Team at Support@Exactmats.com. We'd be happy to assist and go over all possible solutions/options. Thanks and have a great day!

“There was an issue with the initial delivery but once I communicated with customer service, it was quickly and professionally corrected. The final product was exactly as ordered and working very well.”

Helpful Report

We're so glad to hear you are happy with your order and we are glad our Support Team was able to resolve the issue quickly. Thanks and enjoy!

“I was supposed to receive an email when item shipped, I didn’t. I had to call customer service to find out if item would arrive by Christmas.”

Helpful Report

We're very sorry to hear that you did not receive your confirmation email. It's possible it went to your spam, but we are glad you were able to get your question answered by our Support Team. In the future, for the fastest response, you may also email Support@Exactmats.com. After all, our customers' experience is our #1 priority! We hope you enjoy your order!

“Great quality and fit. However, it's a little too glossy/shiny. More matte/flat finish is better IMHO.”

Helpful Report

Hi Tony, Thank you for your honest review. We're so glad you love the quality and fit of your automotive floor mats and appreciate your feedback regarding the finish. We'll make sure to share this feedback with our Leadership Team. Thanks again!

“After receiving my order I was very pleased with the quality and fit. I did have a issue receiving my order from Fed-Ex in a timely manner per the links provided. I was contacted by Katie a member of the Mats team within 24 hrs after I requested help this made me feel like a valued customer and I really appreciate it. I look forward to doing business with this company in the future.”

Helpful Report

We're so glad we were able to assist, Timothy. Thank you, and enjoy!

“measured my table, gave ExactMats the dimensions and two weeks later, I had my table cover! Easy breezy. Looks and works beautifully.”

Helpful Report

Thanks so much, Jane! We're so happy to hear it. We hope you enjoy your new table cover!

“We are very pleased with it. Except for when I ordered it. I had made an air on the length. It's 3 inches to short. I looked at order form and yes it is my air. I must of punched 60" instead of 63". The width is perfect. Mama said it will be just fine. We very seldom sit there anyways.”

Helpful Report

Thanks for your review, Donald. We're so sorry to hear there was an error on entry. In these cases, we try to do what we can to assist and welcome you to reach out to our Support Team to see if there's anything we can do to help. Thanks!

“Cargo mat seems to be well made. The bumpy surface threw me off a bit but will probably work well. The mat fits tightly and nicely in my Venza's cargo area. I would recommend this product.”

Helpful Report

Thank you, Bruce! We're so glad you love your new mats.

“It took a little longer than expected to receive the product but I was really happy with it once I got it. The mat fit the table perfectly and looks like a glass top. There is about a 2-inch scratch on one corner which I'm unhappy about but the table I bought it to cover wasn't new so I'll just deal with it. I would buy from this company again.”

Helpful Report

We're so sorry to hear you had a scratch on your mat. That's definitely not what we want! Please reach out to our Support Team so that we may assist - Support@ExactMats.com.

“Very Happy with mat”

Helpful Report

We're so glad to hear it, Richard. Thanks and enjoy!

ExactMats is rated 4.8 based on 2,047 reviews