ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mats look really good. Would have liked the edges finished but they do lookngood”

Helpful Report

Thanks, Hymand, for your review. It sounds like you may have expected the edges to be finished differently than they are. Our products are designed to be super low-profile but, of course, we always welcome feedback! If there is any further info you'd like to share on this topic, please feel free to send it to our Support Team at Support@ExactMats.com

“The clear trunk mat is just what I wanted.”

Helpful Report

We're so glad to hear it! Enjoy :)

“They fit perfectly….And work beautifully. This is my third order for the drivers mat…….obviously i am pleased w the fit, the clarity allowing my lexus floor color to show through……the only concern is that after awhile it yellows. i am retired ……drive mostly local……and am most careful about a clean car……..”

Helpful Report

Hi Jo, Thank you for taking the time to review ExactMats. We're ecstatic to hear how much you love your mats, but we also wanted to address the concern about yellowing. First, we would like to assure you that the product itself, which is made from nothing but the highest quality ingredients, is not yellowing on its own as the product itself does not yellow. However, like other mats that see constant foot traffic, they can be susceptible to damage from dirt, debris, and oils (such as those from asphalt) as they all have the ability to breakdown plastic. Typically, if a mat / set is well-maintained (we recommend cleaning mats with Dawn Dish Soap and warm water once every other month, or as needed) you won't see yellowing. We recommend reviewing our FAQs on our website for more information about mat maintenance. I hope this information was helpful, but please let us know if you have any questions and we will be happy to assist further.

“I like ExactMats product. It’s really good product, but a little pricey.”

Helpful Report

Thanks so much, Dilafruz! We're so glad you love the product.

“I was very pleased with the accuracy of the cuts except for the custom corners. I should have cut the template to show they were suppose to be symetrical.”

Helpful Report

Thank you for your review! In the future, please don't hesitate to reach out to us to assist with your custom order! We're happy to help :)

“Exactly what I wanted. Mats were the correct length.”

Helpful Report

Thank you, Michael, for letting us know! We're so glad.

“These mats are really high quality and fit perfectly. The only small complaint I had is in regard to a video that showed a pre-cut hole in the back mat so that I could access the handle. The mat did not come with that pre-cut hole, but love everything about them other than that.”

Helpful Report

Stephen, thank you for your review. We're so sorry to hear your mat arrived a little different than expected. As a customer-centric company, that's certainly not what we want! It sounds like you are referring to one of our images that shows a mat with a cut-out for the handle. That is simply an example of our customization capabilities, but it is not included on products like the one you purchased. However, again, we do have the capabilities to make these for you. We're very sorry if this caused any confusion and will be sure to let our web team know. We also welcome you to reach out to us on your next order so that we may confirm your mat's design. We're here to help! :) Thanks again!

“Very nice mats, reasonable price”

Helpful Report

Thank you, Kelly! We hope you enjoy for years to come!

“High quality product that fits perfectly in the specified vehicle. Would give 5 stars if the clear plastic blended more with the black mats underneath to make them invisible and not so shiny.”

Helpful Report

Thank you for your review. While our mats are some of the clearest available, we sincerely appreciate any and all feedback! We will be sure to pass your suggestions along to the appropriate team! Have a great day!

“How do you clean it?? Help. Smudges imprints , fingerprints , etc”

Helpful Report

Hi Jane, Thanks for your review! It sounds like you're looking for guidance on cleaning the product. While you may clean your product with simple soap and water, we recommend checking out our website as we have a more in-depth FAQs on our website regarding cleaning. https://www.exactmats.com/apps/frequently-asked-questions Should you need any more assistance or guidance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Have a great day!

“Will work Ordered 2 got two pairs. Not perfect fit, but well made.”

Helpful Report

Thank you for your review, James! if you believe there was any error in your order, we suggest reaching out to our Support Team (Support@exactmats.com) so that we can get you taken care of. We definitely want you to receive what was ordered! We'll keep an eye out for your email. Thanks and have a great day!

“SIMPLE PURCHASING PROCESS. PROFESSIONAL STAFF. QUICK SHIPPING. COMPETITIVE PRICING/ GOOD VALUE. SHOULD THE NEED PRESENT ITSELF IN THE FUTURE, THIS WRITER WILL CHOOSE EXACTMATS!!”

Helpful Report

Thank you for your glowing review! We're so happy that we were able to assist and that you're enjoying your ExactMats order. Here's to a clean vehicle floor, for years to come!

“I think it is a good product. My only complaint is that it shows every footprint, with socks or shoes. Otherwise its easy to clean and looks good.”

Helpful Report

Thank you for your review, Frank! We sincerely appreciate it! Depending on environment, and what's being walked on and subsequently tracked into the vehicle (like dirt, mud, dust, asphalt, water, etc.) you may notice foot or shoe prints on the mat. This is something that would occur on any mat. That said, just like you said, the mats are very easy to clean. We hope you enjoy for years to come!

“II bought set of 4 clear for my 2024 Genesis G90 and unfortunately I started making the holes on the one for driver side first and I made the holes to big so the mat moves a little. I hope someday I'll be able to buy just the one for the driver side. In the back seat the pegs were to far under the seats so I didn't even try to cut them.”

Helpful Report

Hi Wayne, Thank you for your review. We're so glad you love your mats! Regarding the holes - in the future, we'd love to make the cutouts for you! Just let us know by reaching out to our Support Team at Support@ExactMats.com. After all, if we can save you some time, we're all for it! :)

“The mats fit very well and are nice and thick. The only thing I didn't like about them is that they were dense, and you couldn't see, the color of the carpeting on the floor. It looks like I have plastic on the floor.”

Helpful Report

Thank you for your review of our auto mats, Christine. Our vinyl mats are more durable than the average mat, so naturally, it is thicker, too. They are not only designed to protect, but are also designed to work for anyone's vehicle, regardless of whether it's older and more damaged, or brand new and pristine. The pattern allows you to see through to the OEM mat below, and it also has a texture, which adds a unique visual appeal, traction, and camouflaging for those with damaged OEM mats. Additionally, the weight, and added grippers (which adds to the thickness), aid in ensuring the mat stays put. We hope this helps to explain the thickness and reassures you that it's there for a reason - to protect your vehicle as best as possible. :)

“They are both perfect! Love them”

Helpful Report

Thank you, Gail!

“Good Qualities but too early to see the full effect since I have it on my quartz floor. Hope the mat will clear bubble like in time.”

Helpful Report

Thanks, Judy! We hope you're loving your new mat!

“I have tried many clear vinyl table coverings but could never get the correct size or shape from a sales catalog or from Bed Bath Beyond. I finally found ExactMats by googling and so glad I did. However, I had a little difficulty getting my order completed because the rep wanted exact measurements I didn't have the right measuring tools on hand. She worked it out with me and I received the best clear vinyl protective table cover I could imagine. The vinyl cover is not perfect in length measurement. My table is 60" long and it's a tiny bit longer. One side has a very small wave, not exactly straight on that side but close enough. I couldn't be happier with this table cover. The staff is friendly and will work with you. The quality of the product is a rating of 10+. Very happy with my purchase!”

Helpful Report

Thank you for your review, Linda! We're glad you're happy with your mat. If you believe your mat is not as straight as it should be, or there's a product defect, we welcome you to reach out to our Support Team for assistance - Support@Exactmats.com. Thanks!

“The mats worked out overall but there is a faint smell that lingers, if you have a sensitive nose like me. Not bad enough to return the mats though. Hopefully with time it'll disappear completely. The mats are very durable.”

Helpful Report

Thanks for your review, Matt! We're glad you're enjoying the liners. Regarding scents, here's a bit more info on the topic: https://t.ly/SvncB

“Very nice, makes my old desk look new. Easy to purchase also.”

Helpful Report

Thanks, Barbara! We're so glad to hear it. We hope you enjoy!

ExactMats is rated 4.8 based on 2,014 reviews