ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,051 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with it. Except for when I ordered it. I had made an air on the length. It's 3 inches to short. I looked at order form and yes it is my air. I must of punched 60" instead of 63". The width is perfect. Mama said it will be just fine. We very seldom sit there anyways.”

Helpful Report

Thanks for your review, Donald. We're so sorry to hear there was an error on entry. In these cases, we try to do what we can to assist and welcome you to reach out to our Support Team to see if there's anything we can do to help. Thanks!

“Cargo mat seems to be well made. The bumpy surface threw me off a bit but will probably work well. The mat fits tightly and nicely in my Venza's cargo area. I would recommend this product.”

Helpful Report

Thank you, Bruce! We're so glad you love your new mats.

“It took a little longer than expected to receive the product but I was really happy with it once I got it. The mat fit the table perfectly and looks like a glass top. There is about a 2-inch scratch on one corner which I'm unhappy about but the table I bought it to cover wasn't new so I'll just deal with it. I would buy from this company again.”

Helpful Report

We're so sorry to hear you had a scratch on your mat. That's definitely not what we want! Please reach out to our Support Team so that we may assist - Support@ExactMats.com.

“Very Happy with mat”

Helpful Report

We're so glad to hear it, Richard. Thanks and enjoy!

“The mats that I ordered came as expected and I was very satisfied.”

Helpful Report

Thank you for your review! We're so happy to hear it. Enjoy!

“I was pleased with the quality of the mats however I did have to trim some of them to fit my 2023 Kia Carnival in the middle seat area. Other than that I was impressed with how well they fit every where else for the price compared to others available in the market they were worth what I paid for them”

Helpful Report

Thank you for your feedback! We're so sorry to hear you had to trim your mats at all. That's definitely not what we want. In fact, we guarantee a great fit, so if you are having any issues with your mat, we definitely want to know so we can fix it. In this case, you can reach out to our support team (Support@exactmats.com) for assistance. They're very quick to respond and will address any concerns you may have. Thanks again!

“I would have loved to see a "catch rim" around the edge to keep in debris. That way when you empty it all stays inside.... The Clear color I like and they fit very well. gail”

Helpful Report

Thanks for your feedback, Gail. We will definitely forward your feedback. Enjoy!

“I ordered exact mats for my 2022 Hyundai Tucson. When they arrived, the size for the back seat area was too big. Exact mats happily sent out a replacement, however, the matt size was again to big. I ended up cutting them to the correct size. It took a little work on my part, however, I am happy with the results and I appreciate the great customer service.”

Helpful Report

Hi Elisa, We are very sad to hear you were disappointed with your mat and your experience with ExactMats. That's definitely not what we want, especially as customer satisfaction is our top priority. Looking at our tickets, I can see we did try to help but when we attempted to move forward, our assistance was declined. That said, we would have very much liked to help resolve any issues you had with your order, but were unable to. Of course, if you change your mind and would like further assistance, please feel free to reach back out to us on your support ticket. Thanks in advance! Thanks and have a great day!

“Good quality, exceptionally quick service from order to delivery. Expensive.”

Helpful Report

Thanks, John, for your review. We hope you enjoy.

“Mat delivered was as advertised”

Helpful Report

We're glad to hear it, Basil, thanks!

“Overall we are happy. Just wish we had not taken the 1/8 th inch off as suggested since there is some uncovered areas. Also it is taking them longer to relax than I thought it would.”

Helpful Report

Thank you for your candid feedback, Julie! We're glad you're happy with your mats! I would like to mention that, given the material is a plastics material (vinyl) they can sometimes take a little longer to lay flat - especially if your home is on the cooler side. If it is, we usually recommend laying them outside for a bit to allow the heat to flatten them. In regards to the 1/8", we sincerely appreciate your feedback here. We've found that taking 1/8th of an inch off allows for an easier installation and removal for most of our customers. It should only leave a 1/16th of an inch gap around the perimeter. However, we will definitely forward your suggestions to our Leadership Team. Thanks so much - enjoy!

“Excellent service and an awesome product.”

Helpful Report

Hi Jeffrey. We're so glad you had a great experience and love our product! If there was anything we could have done to make your experience 5-stars, we'd love to hear from you. :) After all customer experience is our top priority! Otherwise, thanks again for your review - we hope you enjoy!

“They were easy to order, got they quickly, they aren't as pictured driver's side is very short. Cargo mat is awesome”

Helpful Report

Hi Joanna, We're so glad you like your mats. We noticed you mentioned that the driver's side is short. The mats are meant to fit the space well, so if there is an issue, we definitely want to resolve it. Our Support Team will be reaching out to assist. Thanks again!

“Great fit !!!!!”

Helpful Report

Thanks for your review! We hope you enjoy!

“The Mats are great and exact for I just feel they are a bit over priced for the look and quality but I like them they keep the dirt away and I am keeping them if it wasn’t for the price I would have defiantly rated a 5 stars”

Helpful Report

Thank you for your review, Elie! We're glad you love your mats and want to thank you for your honest feedback.

“The quality of the mats is good, I ordered the clear ones because I couldn't find the exact blue to match the interior of my GV80. My only problem was the order took a little long, because the material was out of stock.”

Helpful Report

Thank you so much for leaving us a review. We're so glad you like your new clear auto mats. In regards to the delay, we are so sorry to hear your order took longer than expected to arrive. Normally, we do produce and ship very quickly. However, we'd like to clarify that, due to national supply chain issues, we did experience a temporary backorder for some of our products recently. However, all related orders were placed on a priority list and were fulfilled as quickly as possible. Notices were posted on each product affected, but it sounds like you may not have seen it, so we'll pass feedback over to our web team regarding this as we definitely want to ensure our customers are seeing our notices. We hope this information is helpful. Once again, we're very sorry for the inconvenience this may have caused. Have a great day!

“the measurements were good. it's on the thin side, not sure if that is a plus or minus. am i happy with it? kind of. water does get underneath, so am constantly lifting it up to wipe under. so basically that did not resolve my issue or what i needed. easy to clean? yes. overall i guess it will have to do for now. it's an individual thing here. i may not be totally happy but i am only one person, only you can decide for yourself if this is something you could use/want etc. would i order more? maybe. it would depend on where. knowing more about the product and placement of current spot, will think twice about the next area.”

Helpful Report

Hi Frankie, Thanks so much for leaving a review - we sincerely appreciate it. Unfortunately, in reading your review, we are not exactly sure what your intended use was or where exactly this was placed. This is very important as each finish and product we offer has different properties and thicknesses, so they will achieve different things. Of course, if you would like to chat about it, we welcome you to reach out to us via email at Support@exactmats.com, or via phone. Likewise, if/when you're ready to order more, just give us a call - we're happy to give you tips and tricks on ordering our products, the best use-cases for each, and more! Thanks so much, Frankie! Have a great day.

“I got the refund. Thanks.”

Helpful Report

Thanks for your feedback, Melanie!

“They fit almost perfectly. The only improvement we can suggest would be raised edges to contain rain and snow melt”

Helpful Report

Hi Tara, Thanks so much for rating us 4-stars, and for your feedback. To clarify, our mats do not have edges/lips by design. The reason for this is that most of our customers prefer a more minimalistic design, one which protects against everyday dirt and grime. However, we will definitely forward your feedback to our leadership team! On a related note, you mention your mats almost fit perfectly. If you are noticing any actual fitment issues, please don't hesitate to reach out to our support team at Support@exactmats.com for assistance. We want to make sure your mat is a perfect fit! Thanks again!

“Fits fine but expected a smoother finish.”

Helpful Report

Hi Arthur, Thank you for leaving a review and for rating us 4-stars. We wish we could have given you a 5-star experience, but it sounds like you were not completely happy with the finish, which we're very sorry to hear. I can see that you purchased our X-Edition mats, which do have a domed surface, designed to stabilize your heels. The domes also create channels for dirt and debris to fall into, vs. all of it sitting at the same surface level as your shoes. I hope this information is helpful, but if you have any questions, please don't hesitate to reach out to us! Have a great day!

ExactMats is rated 4.8 based on 2,051 reviews