ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service fast shipping I like the product maybe a bit overpriced. Having had it now over a month, I see it does get scuffed, and if you put anything too hot on there like a bowl of soup you might leave a mark. All in all it is a nice product, it does enhance the appearance of our table. Thank you for the opportunity to comment”

Helpful Report

Thanks for your candid feedback, Steven. We're glad you love the look of the mat but are sorry to hear you are having some issues with scuffs and heat. We'd love to learn more and see if we can assist. Please reach out to our Support Team so that we may look into the issues you are experiencing. They can be reached at Support@exactmats.com. Thanks and have a great day!

“Great customer service. Not certain it was worth the price yet as I just received. I expected a little thicker.”

Helpful Report

Hi Karen, We're so glad you had a great experience and hope you enjoy your new mat for years to come! Regarding thickness, it appears you ordered our thinnest material (40Mil Crystal). Typically we recommend this for shelf and drawer liners, but we also offer an 80Mil solution, which is twice as thick (and heavy) and is more versatile. Looking at the dimensions of the product you purchased, it appears you may not be using these for shelves and drawers, and instead, are using it for a larger surface, such as a table. If this is the case, the 80Mil may be a much better option. If you are interested in learning more about our more robust 80Mil solution, we welcome you to reach out to our Support Team at Support@Exactmats.com. We'd be happy to assist and go over all possible solutions/options. Thanks and have a great day!

“There was an issue with the initial delivery but once I communicated with customer service, it was quickly and professionally corrected. The final product was exactly as ordered and working very well.”

Helpful Report

We're so glad to hear you are happy with your order and we are glad our Support Team was able to resolve the issue quickly. Thanks and enjoy!

“I was supposed to receive an email when item shipped, I didn’t. I had to call customer service to find out if item would arrive by Christmas.”

Helpful Report

We're very sorry to hear that you did not receive your confirmation email. It's possible it went to your spam, but we are glad you were able to get your question answered by our Support Team. In the future, for the fastest response, you may also email Support@Exactmats.com. After all, our customers' experience is our #1 priority! We hope you enjoy your order!

“Great quality and fit. However, it's a little too glossy/shiny. More matte/flat finish is better IMHO.”

Helpful Report

Hi Tony, Thank you for your honest review. We're so glad you love the quality and fit of your automotive floor mats and appreciate your feedback regarding the finish. We'll make sure to share this feedback with our Leadership Team. Thanks again!

“After receiving my order I was very pleased with the quality and fit. I did have a issue receiving my order from Fed-Ex in a timely manner per the links provided. I was contacted by Katie a member of the Mats team within 24 hrs after I requested help this made me feel like a valued customer and I really appreciate it. I look forward to doing business with this company in the future.”

Helpful Report

We're so glad we were able to assist, Timothy. Thank you, and enjoy!

“measured my table, gave ExactMats the dimensions and two weeks later, I had my table cover! Easy breezy. Looks and works beautifully.”

Helpful Report

Thanks so much, Jane! We're so happy to hear it. We hope you enjoy your new table cover!

“We are very pleased with it. Except for when I ordered it. I had made an air on the length. It's 3 inches to short. I looked at order form and yes it is my air. I must of punched 60" instead of 63". The width is perfect. Mama said it will be just fine. We very seldom sit there anyways.”

Helpful Report

Thanks for your review, Donald. We're so sorry to hear there was an error on entry. In these cases, we try to do what we can to assist and welcome you to reach out to our Support Team to see if there's anything we can do to help. Thanks!

“Cargo mat seems to be well made. The bumpy surface threw me off a bit but will probably work well. The mat fits tightly and nicely in my Venza's cargo area. I would recommend this product.”

Helpful Report

Thank you, Bruce! We're so glad you love your new mats.

“It took a little longer than expected to receive the product but I was really happy with it once I got it. The mat fit the table perfectly and looks like a glass top. There is about a 2-inch scratch on one corner which I'm unhappy about but the table I bought it to cover wasn't new so I'll just deal with it. I would buy from this company again.”

Helpful Report

We're so sorry to hear you had a scratch on your mat. That's definitely not what we want! Please reach out to our Support Team so that we may assist - Support@ExactMats.com.

“Very Happy with mat”

Helpful Report

We're so glad to hear it, Richard. Thanks and enjoy!

“The mats that I ordered came as expected and I was very satisfied.”

Helpful Report

Thank you for your review! We're so happy to hear it. Enjoy!

“I was pleased with the quality of the mats however I did have to trim some of them to fit my 2023 Kia Carnival in the middle seat area. Other than that I was impressed with how well they fit every where else for the price compared to others available in the market they were worth what I paid for them”

Helpful Report

Thank you for your feedback! We're so sorry to hear you had to trim your mats at all. That's definitely not what we want. In fact, we guarantee a great fit, so if you are having any issues with your mat, we definitely want to know so we can fix it. In this case, you can reach out to our support team (Support@exactmats.com) for assistance. They're very quick to respond and will address any concerns you may have. Thanks again!

“I would have loved to see a "catch rim" around the edge to keep in debris. That way when you empty it all stays inside.... The Clear color I like and they fit very well. gail”

Helpful Report

Thanks for your feedback, Gail. We will definitely forward your feedback. Enjoy!

“I ordered exact mats for my 2022 Hyundai Tucson. When they arrived, the size for the back seat area was too big. Exact mats happily sent out a replacement, however, the matt size was again to big. I ended up cutting them to the correct size. It took a little work on my part, however, I am happy with the results and I appreciate the great customer service.”

Helpful Report

Hi Elisa, We are very sad to hear you were disappointed with your mat and your experience with ExactMats. That's definitely not what we want, especially as customer satisfaction is our top priority. Looking at our tickets, I can see we did try to help but when we attempted to move forward, our assistance was declined. That said, we would have very much liked to help resolve any issues you had with your order, but were unable to. Of course, if you change your mind and would like further assistance, please feel free to reach back out to us on your support ticket. Thanks in advance! Thanks and have a great day!

“Good quality, exceptionally quick service from order to delivery. Expensive.”

Helpful Report

Thanks, John, for your review. We hope you enjoy.

“Mat delivered was as advertised”

Helpful Report

We're glad to hear it, Basil, thanks!

“Overall we are happy. Just wish we had not taken the 1/8 th inch off as suggested since there is some uncovered areas. Also it is taking them longer to relax than I thought it would.”

Helpful Report

Thank you for your candid feedback, Julie! We're glad you're happy with your mats! I would like to mention that, given the material is a plastics material (vinyl) they can sometimes take a little longer to lay flat - especially if your home is on the cooler side. If it is, we usually recommend laying them outside for a bit to allow the heat to flatten them. In regards to the 1/8", we sincerely appreciate your feedback here. We've found that taking 1/8th of an inch off allows for an easier installation and removal for most of our customers. It should only leave a 1/16th of an inch gap around the perimeter. However, we will definitely forward your suggestions to our Leadership Team. Thanks so much - enjoy!

“Excellent service and an awesome product.”

Helpful Report

Hi Jeffrey. We're so glad you had a great experience and love our product! If there was anything we could have done to make your experience 5-stars, we'd love to hear from you. :) After all customer experience is our top priority! Otherwise, thanks again for your review - we hope you enjoy!

“They were easy to order, got they quickly, they aren't as pictured driver's side is very short. Cargo mat is awesome”

Helpful Report

Hi Joanna, We're so glad you like your mats. We noticed you mentioned that the driver's side is short. The mats are meant to fit the space well, so if there is an issue, we definitely want to resolve it. Our Support Team will be reaching out to assist. Thanks again!

ExactMats is rated 4.8 based on 2,014 reviews