ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.76

4.8 Rating 2,036 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mats are good fit and stay in place. My only issue is the sharp spikes on the underside of the mats, that scratch or could harm your bare hands when removing mats from the box and handling them for placement in car. There should be a warning about that or a suggestion to wear gloves.”

Helpful Report

Thank you for your review. We're so glad you love your new mats. Regarding your comment about the spikes underneath, we're very sorry to hear you had a difficult time removing it from the box. We do not typically hear from our customers about this issue, but we'll make sure to share this feedback with our Leadership Team. Thanks again!

“This was a perfect solution to keep my daughter’s new desk looking new for years to come. The same purpose but so much more affordable and convenient than a glass topper. I ordered during the busy holiday season and had it delivered to my home within just a few short days. Everything about this experience was exceptional. Thank you!”

Helpful Report

Thank you so much, Mallory! We're so glad to hear you and your daughter enjoy your new custom desk protector. Thanks for trusting us to assist. Have a great day!

“My exactMat was a little off, however my measurements wasn't exact but it does look nice on my table.”

Helpful Report

Hi Brenda, We're so sorry to hear your mat wasn't a perfect fit. As a customer-centric company focused on our customers' experience, that's definitely not what we want and we'd love to help! If you can reach out to our Support Team at Support@exactmats.com, we'll be more than happy to look into the issue with you. Thanks and have a great day!

“Good service fast shipping I like the product maybe a bit overpriced. Having had it now over a month, I see it does get scuffed, and if you put anything too hot on there like a bowl of soup you might leave a mark. All in all it is a nice product, it does enhance the appearance of our table. Thank you for the opportunity to comment”

Helpful Report

Thanks for your candid feedback, Steven. We're glad you love the look of the mat but are sorry to hear you are having some issues with scuffs and heat. We'd love to learn more and see if we can assist. Please reach out to our Support Team so that we may look into the issues you are experiencing. They can be reached at Support@exactmats.com. Thanks and have a great day!

“Great customer service. Not certain it was worth the price yet as I just received. I expected a little thicker.”

Helpful Report

Hi Karen, We're so glad you had a great experience and hope you enjoy your new mat for years to come! Regarding thickness, it appears you ordered our thinnest material (40Mil Crystal). Typically we recommend this for shelf and drawer liners, but we also offer an 80Mil solution, which is twice as thick (and heavy) and is more versatile. Looking at the dimensions of the product you purchased, it appears you may not be using these for shelves and drawers, and instead, are using it for a larger surface, such as a table. If this is the case, the 80Mil may be a much better option. If you are interested in learning more about our more robust 80Mil solution, we welcome you to reach out to our Support Team at Support@Exactmats.com. We'd be happy to assist and go over all possible solutions/options. Thanks and have a great day!

“There was an issue with the initial delivery but once I communicated with customer service, it was quickly and professionally corrected. The final product was exactly as ordered and working very well.”

Helpful Report

We're so glad to hear you are happy with your order and we are glad our Support Team was able to resolve the issue quickly. Thanks and enjoy!

“I was supposed to receive an email when item shipped, I didn’t. I had to call customer service to find out if item would arrive by Christmas.”

Helpful Report

We're very sorry to hear that you did not receive your confirmation email. It's possible it went to your spam, but we are glad you were able to get your question answered by our Support Team. In the future, for the fastest response, you may also email Support@Exactmats.com. After all, our customers' experience is our #1 priority! We hope you enjoy your order!

“Great quality and fit. However, it's a little too glossy/shiny. More matte/flat finish is better IMHO.”

Helpful Report

Hi Tony, Thank you for your honest review. We're so glad you love the quality and fit of your automotive floor mats and appreciate your feedback regarding the finish. We'll make sure to share this feedback with our Leadership Team. Thanks again!

“After receiving my order I was very pleased with the quality and fit. I did have a issue receiving my order from Fed-Ex in a timely manner per the links provided. I was contacted by Katie a member of the Mats team within 24 hrs after I requested help this made me feel like a valued customer and I really appreciate it. I look forward to doing business with this company in the future.”

Helpful Report

We're so glad we were able to assist, Timothy. Thank you, and enjoy!

“measured my table, gave ExactMats the dimensions and two weeks later, I had my table cover! Easy breezy. Looks and works beautifully.”

Helpful Report

Thanks so much, Jane! We're so happy to hear it. We hope you enjoy your new table cover!

“We are very pleased with it. Except for when I ordered it. I had made an air on the length. It's 3 inches to short. I looked at order form and yes it is my air. I must of punched 60" instead of 63". The width is perfect. Mama said it will be just fine. We very seldom sit there anyways.”

Helpful Report

Thanks for your review, Donald. We're so sorry to hear there was an error on entry. In these cases, we try to do what we can to assist and welcome you to reach out to our Support Team to see if there's anything we can do to help. Thanks!

“Cargo mat seems to be well made. The bumpy surface threw me off a bit but will probably work well. The mat fits tightly and nicely in my Venza's cargo area. I would recommend this product.”

Helpful Report

Thank you, Bruce! We're so glad you love your new mats.

“It took a little longer than expected to receive the product but I was really happy with it once I got it. The mat fit the table perfectly and looks like a glass top. There is about a 2-inch scratch on one corner which I'm unhappy about but the table I bought it to cover wasn't new so I'll just deal with it. I would buy from this company again.”

Helpful Report

We're so sorry to hear you had a scratch on your mat. That's definitely not what we want! Please reach out to our Support Team so that we may assist - Support@ExactMats.com.

“Very Happy with mat”

Helpful Report

We're so glad to hear it, Richard. Thanks and enjoy!

“The mats that I ordered came as expected and I was very satisfied.”

Helpful Report

Thank you for your review! We're so happy to hear it. Enjoy!

“I was pleased with the quality of the mats however I did have to trim some of them to fit my 2023 Kia Carnival in the middle seat area. Other than that I was impressed with how well they fit every where else for the price compared to others available in the market they were worth what I paid for them”

Helpful Report

Thank you for your feedback! We're so sorry to hear you had to trim your mats at all. That's definitely not what we want. In fact, we guarantee a great fit, so if you are having any issues with your mat, we definitely want to know so we can fix it. In this case, you can reach out to our support team (Support@exactmats.com) for assistance. They're very quick to respond and will address any concerns you may have. Thanks again!

“I would have loved to see a "catch rim" around the edge to keep in debris. That way when you empty it all stays inside.... The Clear color I like and they fit very well. gail”

Helpful Report

Thanks for your feedback, Gail. We will definitely forward your feedback. Enjoy!

“I ordered exact mats for my 2022 Hyundai Tucson. When they arrived, the size for the back seat area was too big. Exact mats happily sent out a replacement, however, the matt size was again to big. I ended up cutting them to the correct size. It took a little work on my part, however, I am happy with the results and I appreciate the great customer service.”

Helpful Report

Hi Elisa, We are very sad to hear you were disappointed with your mat and your experience with ExactMats. That's definitely not what we want, especially as customer satisfaction is our top priority. Looking at our tickets, I can see we did try to help but when we attempted to move forward, our assistance was declined. That said, we would have very much liked to help resolve any issues you had with your order, but were unable to. Of course, if you change your mind and would like further assistance, please feel free to reach back out to us on your support ticket. Thanks in advance! Thanks and have a great day!

“Good quality, exceptionally quick service from order to delivery. Expensive.”

Helpful Report

Thanks, John, for your review. We hope you enjoy.

“Mat delivered was as advertised”

Helpful Report

We're glad to hear it, Basil, thanks!

ExactMats is rated 4.8 based on 2,036 reviews