ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.83

4.8 Rating 2,047 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

Metrics

4.8

Based on 2,047 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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ExactMats 5 star review on 25th April 2024

Brooke Buccola

ExactMats 5 star review on 27th March 2024

Lauren Scanlan

ExactMats 5 star review on 25th March 2024

Janet Hirth

ExactMats 5 star review on 24th March 2024

Richard Haury

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works looks good, trying to figure out how to use the clips to hold them down”

Helpful Report

Hi Gordon, The clips are primarily intended to be used for the Front Driver Side Mat. If you were to use them, it is recommended that you add one to the upper right-hand side of the mats and one to the lower left side of the mats. Let me know if you have additional questions. Have a great day

“The exact mats clips do not hold the mat to the original mats there’s not enough grip on your clip. Is there anything you could do to remedy this situation. This is my third set of the exact match in the past I used my Mercedes clips I prefer not to use them on your own mats”

Helpful Report

Hello, We will be happy to send you additional clips to help further secure your ExactMat to your Carpet Mat.

“I love my mats. Would like to ask a question. I order mats in the past For my other 2 vehicles and received 4 mat clips for each vehicle. This time I got one clip for the Honda, seems a little strange.”

Helpful Report

Hi Lavon, We will send you some extra clips ASAP Have a great day

“Good weight, clear as advertised, but not quite exact as advertised, thus 4 vs 5 stars.”

Helpful Report

Thank You for the feedback. If you want, we can further discuss the fitment of your mats by having you email info@exactmats.com. If you are having a fitment issue, we would like to get the issue rectified ASAP.

“I like the mats, if one thing I would like to add to them would be some holes to fasten them”

Helpful Report

Hello, I see you purchased mats for the 2019 Honda Pilot. This vehicle's carpet mats are secured with a twist n' lock mechanism instead of hooks. Due to this fact, holes added to the Exactmat would not prove to be beneficial. However, we include 2 clips in every order of ExactMats as an optional means to further secure your ExactMats to your carpet mat. If you need additional clips, please email support@exactmats.com and we will send you some complimentary extra clips ASAP Have a great day

“Ok”

Helpful Report

Hi Francis, Thanks for your review. If you feel that there is anything extra we could do to improve the product you received, always feel free to let us know. We are always willing to go above and beyond to ensure that you are satisfied.

“Clear mats were great. Only problem, one was cracked along the edge.”

Helpful Report

Thanks for the review Shawn. Considering you reached out to us regarding the mat with the cracked edge, we sent out a new mat to you which should reach you this Tuesday 02/12/19. We want to ensure you get the best possible experience with our product. Thanks again!

“Not as clear as I thought they would be. Quality was very good. Order and delivery was very good experience.”

Helpful Report

Thanks for the review, Carol. We're sorry to hear the mats were not as clear as you may have expected. Our mats are very clear, but they are thicker than the average mat. The thickness may impact some clarity, but your mats should still be extremely clear. If you feel there was an issue with the order, please feel free to reach out. Otherwise, we'll definitely pass along this feedback as we're always looking to improve.

“Just wish they would go up on the sides to contain dirt and snow Otherwise happy with the purchase”

Helpful Report

Thank you so much for your honest review. We're glad you love your mats. Please note, we're always looking for ways to improve our product offerings, so your feedback is incredibly valuable. Thanks again!

“I am satisfied, but the front mats could have been fit and cut more exact, would recommend to other customers”

Helpful Report

Hi there! While we're happy that you'd recommend us to others, we also want to make sure you're truly happy with your mats. If they are totally incorrect, we want to do everything we can to fix it! However, if it's a tiny bit off, it may fall into our 1/16th" Guarantee, which guarantees a perfect fit, within 1/16th of an inch. Either way, if you are at all unhappy with your mats, please let us know so we can look into a resolution asap :)

ExactMats is rated 4.8 based on 2,047 reviews