ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,015 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shield is very comfortable to wear. My only complaint is the slight visual impairment caused by looking through the very slightly wavy plastic.”

Helpful Report

Thank you so much for your kind review, Joy! We're happy that you're staying safe with our ExactMats/ExactMade face shield. Please note: Our shields were first and foremost designed to protect, with comfort in mind. If you haven't worn a shield in the past, you may not have much to compare it to, but I can assure you that our product is highly rated, and most importantly...protective. However, we've passed this feedback onto our product development team. Thanks again for your review! Stay safe!

“Really strong smell, so we could not use until they sat out several days. They were also folded in a box, so they had to be laid out flat to be able to wear them properly.”

Helpful Report

Hi Margaret. Thanks for your review! I just wanted to clarify that the scent you are smelling is 100% normal for vinyl products, however, not everyone is sensitive to the smell. The vinyl does something called off-gassing (something all plastics do). Every now and then we do hear from someone about the scent being powerful, but just like a new shower liner (also usually made from vinyl), those who are sensitive to the smell may need to air them out before use. I also wanted to assure you that your feedback has been forwarded to our production team in regards to your shields arriving folded. After laying out for a very short amount of time (laying them in the sun is one option), they should be usable. But if you run into any other issues, please feel free to give us a call. Your happiness is very important to us. Thanks!

“On the whole, the face shields are very comfortable to wear and the length is long enough for me. It's a bit short for my husband, who has larger features. There's a small amount of visual distortion, but not enough to worry me.”

Helpful Report

Hi Wendy. Thanks so much for your review! I'm sorry to hear the shield is a little short on your husband. We actually do offer a 10.5" long shield if your husband is in need of a longer option. :) Thanks again! Stay safe out there!

“Thanks for shipping the masks so fast. I had my order in 3 days. The masks worked great for what I needed it for.”

Helpful Report

Thanks for the great review! We're so glad you love the face shields and that you're happy with your order. :) Enjoy and stay safe!

“I was expecting to receive a print out with the mats indicating where each mat went. Instead, the mats were all marked with tags (A1, A2, B1, etc). Luckily, I was able to guess the correct location for the mats.”

Helpful Report

Hi Lynda, Our sincerest apologies if your location guide, which is to accompany the labels on the mats, was missing. That's not typical, and something we would have been more than happy to assist with. That said, in the future, if you notice anything is missing or is incorrect, please contact us immediately. We save all location guides and can easily email a copy to you :). Thanks and have a great day!

“Excellent product. Had/have them on last two vehicles purchased. Tried to order (online) new mats as soon as new car delivered. Had difficulty using online order system. Had to call company to make the purchase. Other than this ordering "hiccup", everything super.”

Helpful Report

Thank you for the constructive feedback, David! We are always looking to improve our customers' online experience

“There r a few mats that do not fit properly in one car. The Mats in the other car r perfect”

Helpful Report

Hi Lawrence, I am happy that we were able to get this issue resolved by sending you the correct mats. Thanks again!

“Not happy with the trunk mat, does not fit the full trunk”

Helpful Report

We're so sorry to hear you had a poor experience. Next time, please give us a call so that we can assist. Most issues can easily be remedied either from home, or by us. Thanks!

“They look great, they could fit a little better and cover more of the top in the front areas, they also do slide up a little on the drivers side, bit we do really like them.”

Helpful Report

Hi, We are glad to hear you are satisfied! If you feel the driver side mat could fit a little better, please email photos showing us the fitment issue to support@exactmats.com. We will then evaluate the photo and do any means necessary to get you a better fitting mat. Thanks again for the review!

“This is my third set of Exactmats. I would recommend Exactmats - if you're looking for quality mat(s).”

Helpful Report

We're so glad you like them. Thank you so much for reviewing us!

“My previous 3 sets fit exactly as your name implies. This set didn’t fit as well as the other 3 sets”

Helpful Report

Hi John, Thanks for the review. If you feel like your mats can fit better, we may be able to help with that. Considering its an older vehicle, our resources are limited in terms getting measurements. What we can do is send you some pattern paper, then you can simply trace the carpet mats on it and send it back. Its best to keep weights of some sort on the mats while tracing. We will also supply you with a return label. Or if you wish to send us your carpet mats and have us take care of it for you, we can do that as well. Let me know what you think

“Ease of use for online ordering. Happy with the expericence including time to delivery. Overall good service.”

Helpful Report

Thank you so much!

“Works looks good, trying to figure out how to use the clips to hold them down”

Helpful Report

Hi Gordon, The clips are primarily intended to be used for the Front Driver Side Mat. If you were to use them, it is recommended that you add one to the upper right-hand side of the mats and one to the lower left side of the mats. Let me know if you have additional questions. Have a great day

“The exact mats clips do not hold the mat to the original mats there’s not enough grip on your clip. Is there anything you could do to remedy this situation. This is my third set of the exact match in the past I used my Mercedes clips I prefer not to use them on your own mats”

Helpful Report

Hello, We will be happy to send you additional clips to help further secure your ExactMat to your Carpet Mat.

“I love my mats. Would like to ask a question. I order mats in the past For my other 2 vehicles and received 4 mat clips for each vehicle. This time I got one clip for the Honda, seems a little strange.”

Helpful Report

Hi Lavon, We will send you some extra clips ASAP Have a great day

“Good weight, clear as advertised, but not quite exact as advertised, thus 4 vs 5 stars.”

Helpful Report

Thank You for the feedback. If you want, we can further discuss the fitment of your mats by having you email info@exactmats.com. If you are having a fitment issue, we would like to get the issue rectified ASAP.

“I like the mats, if one thing I would like to add to them would be some holes to fasten them”

Helpful Report

Hello, I see you purchased mats for the 2019 Honda Pilot. This vehicle's carpet mats are secured with a twist n' lock mechanism instead of hooks. Due to this fact, holes added to the Exactmat would not prove to be beneficial. However, we include 2 clips in every order of ExactMats as an optional means to further secure your ExactMats to your carpet mat. If you need additional clips, please email support@exactmats.com and we will send you some complimentary extra clips ASAP Have a great day

“Ok”

Helpful Report

Hi Francis, Thanks for your review. If you feel that there is anything extra we could do to improve the product you received, always feel free to let us know. We are always willing to go above and beyond to ensure that you are satisfied.

“Clear mats were great. Only problem, one was cracked along the edge.”

Helpful Report

Thanks for the review Shawn. Considering you reached out to us regarding the mat with the cracked edge, we sent out a new mat to you which should reach you this Tuesday 02/12/19. We want to ensure you get the best possible experience with our product. Thanks again!

“Not as clear as I thought they would be. Quality was very good. Order and delivery was very good experience.”

Helpful Report

Thanks for the review, Carol. We're sorry to hear the mats were not as clear as you may have expected. Our mats are very clear, but they are thicker than the average mat. The thickness may impact some clarity, but your mats should still be extremely clear. If you feel there was an issue with the order, please feel free to reach out. Otherwise, we'll definitely pass along this feedback as we're always looking to improve.

ExactMats is rated 4.8 based on 2,015 reviews