ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,015 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were easy to order, got they quickly, they aren't as pictured driver's side is very short. Cargo mat is awesome”

Helpful Report

Hi Joanna, We're so glad you like your mats. We noticed you mentioned that the driver's side is short. The mats are meant to fit the space well, so if there is an issue, we definitely want to resolve it. Our Support Team will be reaching out to assist. Thanks again!

“Great fit !!!!!”

Helpful Report

Thanks for your review! We hope you enjoy!

“The Mats are great and exact for I just feel they are a bit over priced for the look and quality but I like them they keep the dirt away and I am keeping them if it wasn’t for the price I would have defiantly rated a 5 stars”

Helpful Report

Thank you for your review, Elie! We're glad you love your mats and want to thank you for your honest feedback.

“The quality of the mats is good, I ordered the clear ones because I couldn't find the exact blue to match the interior of my GV80. My only problem was the order took a little long, because the material was out of stock.”

Helpful Report

Thank you so much for leaving us a review. We're so glad you like your new clear auto mats. In regards to the delay, we are so sorry to hear your order took longer than expected to arrive. Normally, we do produce and ship very quickly. However, we'd like to clarify that, due to national supply chain issues, we did experience a temporary backorder for some of our products recently. However, all related orders were placed on a priority list and were fulfilled as quickly as possible. Notices were posted on each product affected, but it sounds like you may not have seen it, so we'll pass feedback over to our web team regarding this as we definitely want to ensure our customers are seeing our notices. We hope this information is helpful. Once again, we're very sorry for the inconvenience this may have caused. Have a great day!

“the measurements were good. it's on the thin side, not sure if that is a plus or minus. am i happy with it? kind of. water does get underneath, so am constantly lifting it up to wipe under. so basically that did not resolve my issue or what i needed. easy to clean? yes. overall i guess it will have to do for now. it's an individual thing here. i may not be totally happy but i am only one person, only you can decide for yourself if this is something you could use/want etc. would i order more? maybe. it would depend on where. knowing more about the product and placement of current spot, will think twice about the next area.”

Helpful Report

Hi Frankie, Thanks so much for leaving a review - we sincerely appreciate it. Unfortunately, in reading your review, we are not exactly sure what your intended use was or where exactly this was placed. This is very important as each finish and product we offer has different properties and thicknesses, so they will achieve different things. Of course, if you would like to chat about it, we welcome you to reach out to us via email at Support@exactmats.com, or via phone. Likewise, if/when you're ready to order more, just give us a call - we're happy to give you tips and tricks on ordering our products, the best use-cases for each, and more! Thanks so much, Frankie! Have a great day.

“I got the refund. Thanks.”

Helpful Report

Thanks for your feedback, Melanie!

“They fit almost perfectly. The only improvement we can suggest would be raised edges to contain rain and snow melt”

Helpful Report

Hi Tara, Thanks so much for rating us 4-stars, and for your feedback. To clarify, our mats do not have edges/lips by design. The reason for this is that most of our customers prefer a more minimalistic design, one which protects against everyday dirt and grime. However, we will definitely forward your feedback to our leadership team! On a related note, you mention your mats almost fit perfectly. If you are noticing any actual fitment issues, please don't hesitate to reach out to our support team at Support@exactmats.com for assistance. We want to make sure your mat is a perfect fit! Thanks again!

“Fits fine but expected a smoother finish.”

Helpful Report

Hi Arthur, Thank you for leaving a review and for rating us 4-stars. We wish we could have given you a 5-star experience, but it sounds like you were not completely happy with the finish, which we're very sorry to hear. I can see that you purchased our X-Edition mats, which do have a domed surface, designed to stabilize your heels. The domes also create channels for dirt and debris to fall into, vs. all of it sitting at the same surface level as your shoes. I hope this information is helpful, but if you have any questions, please don't hesitate to reach out to us! Have a great day!

“mats look good, the front mats could be a little wider and the back mats could be wider also.don't cover all the carpet in the rear”

Helpful Report

Hi Vanessa, Thank you for your review. We're sorry to hear your mats are not fitting as expected. That's definitely not what we want, so we've asked our Support Team reach out to you for assistance. If there are any fitment issues, we'd like to address ASAP so we can resolve any possible problems. Thanks again!

“Really great mats, thick, flat, fit perfectly my 2010 Toyota Matrix. One star off for how much they cost, but they're great.”

Helpful Report

Thanks for the candid review. We're glad you love your clear, custom-made mats. Enjoy!

“This is a good product. Perfectly fitting with great quality. A bit “extra pricey” for some synthetic material that’s not this much expensive for sure.”

Helpful Report

Thanks, Siju, for your candid review. We're glad you like the product. Enjoy!

“Their almost perfect they fit perfectly on all sides but driver side there is a little hook that holds drivers mat in place and this mat doesn’t have that?”

Helpful Report

Thanks so much for your kind review! However, we'd love to help with the issue you've mentioned. Please reach out to us at Support@exactmats.com at your earliest so that we may resolve the issue. Thanks again!

“The product is good and fit well. It took longer to be delivered since UPS did not let me know it was dropped off at the Post Office. Customer Support was helpful in locating it.”

Helpful Report

Thanks for your review, Peter! We're glad you love the product and apologize that UPS gave you trouble. Thanks for your feedback and have a great day!

“The new mats fit so much better and covers more of the carpet area as needed.”

Helpful Report

Hi Tryphena, We're so glad to hear it. Enjoy!

“Ordered two but only sent me one to begin with.”

Helpful Report

Hi Ira, Thanks for the review! I'm glad we were able to resolve the issue. Hope you're enjoying your mats!

“We really like the Exact Mat. This one was not the EXACT match that my previous ones were for our Toyotas. It's a 2016, so a little older model than we usually get. But it's good enough to refresh the interior of our car.”

Helpful Report

Hi Doris, Great to hear! We tried to reach out to assist with a replacement mat, but it appears you weren't in need at the time. Should there be anything we can do to help to make your experience 5 stars, please feel free to reach out to us. Have a great day!

“The mats are terrific and arrived in an organized, well packed manner. My measurements must have been off as most were slightly larger than our drawers.”

Helpful Report

Hi Nora, We're so glad to hear you love your mats! We have some great suggestions for making at-home adjustments, should you accidentally mis-measure. Please reach out to our support team so that they may assist (Support@exactmats.com) - thanks!

Hi Nora, So sorry to hear that your measurements were a bit off. We'd love to help! We have a quick solution we'd be happy to share - just email us at support@exactmats.com and we'll assist you with cutting it down properly. Thanks!

“Mats were are exact fit for my 2015 Tesla Model S 70D in the hatchback area. I needed to trim it back for a proper fit.”

Helpful Report

Hi Michael. We're sorry to hear your mat didn't fit perfectly. We attempted to reach you to assist with your order, but we're unable to get in touch with you. In the future, please contact us at support@exactmats.com for assistance. We're here to help. :)

“Great quality, length around head is a bit short. Barely had room to extend bigger on my four year old.”

Helpful Report

Thank you for your review. I'm sorry to hear you're having issues with your face shield. If you could, please give us a call or email us at support@exactmats.com to give us more info on the issue, that would be great. Thanks!

“I love the concept of this. The mats fit great and are of good quality. My only complaint is the smell. Over time it is not as bad, but I have had to leave the doors to my pantry and linen closet open to let it vent.”

Helpful Report

Thank you so much for your kind review. We're so glad you love the liners. In regards to the smell: What you're smelling os the off-gassing. This is typical of any plastic product. Our product's off-gassing is harmless, but those who are super sensitive to smells may notice it more than others. Think of it like a new shower curtain, which often has an odor for a while before the off-gassing slows down and stops. That said, we'd like to help troubleshoot to minimize the scent for you, so please reach out to our team at support@exactmats.com when you can. Thanks!

ExactMats is rated 4.8 based on 2,015 reviews