ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,052 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fits fine but expected a smoother finish.”

Helpful Report

Hi Arthur, Thank you for leaving a review and for rating us 4-stars. We wish we could have given you a 5-star experience, but it sounds like you were not completely happy with the finish, which we're very sorry to hear. I can see that you purchased our X-Edition mats, which do have a domed surface, designed to stabilize your heels. The domes also create channels for dirt and debris to fall into, vs. all of it sitting at the same surface level as your shoes. I hope this information is helpful, but if you have any questions, please don't hesitate to reach out to us! Have a great day!

“mats look good, the front mats could be a little wider and the back mats could be wider also.don't cover all the carpet in the rear”

Helpful Report

Hi Vanessa, Thank you for your review. We're sorry to hear your mats are not fitting as expected. That's definitely not what we want, so we've asked our Support Team reach out to you for assistance. If there are any fitment issues, we'd like to address ASAP so we can resolve any possible problems. Thanks again!

“Really great mats, thick, flat, fit perfectly my 2010 Toyota Matrix. One star off for how much they cost, but they're great.”

Helpful Report

Thanks for the candid review. We're glad you love your clear, custom-made mats. Enjoy!

“This is a good product. Perfectly fitting with great quality. A bit “extra pricey” for some synthetic material that’s not this much expensive for sure.”

Helpful Report

Thanks, Siju, for your candid review. We're glad you like the product. Enjoy!

“Their almost perfect they fit perfectly on all sides but driver side there is a little hook that holds drivers mat in place and this mat doesn’t have that?”

Helpful Report

Thanks so much for your kind review! However, we'd love to help with the issue you've mentioned. Please reach out to us at Support@exactmats.com at your earliest so that we may resolve the issue. Thanks again!

“The product is good and fit well. It took longer to be delivered since UPS did not let me know it was dropped off at the Post Office. Customer Support was helpful in locating it.”

Helpful Report

Thanks for your review, Peter! We're glad you love the product and apologize that UPS gave you trouble. Thanks for your feedback and have a great day!

“The new mats fit so much better and covers more of the carpet area as needed.”

Helpful Report

Hi Tryphena, We're so glad to hear it. Enjoy!

“Ordered two but only sent me one to begin with.”

Helpful Report

Hi Ira, Thanks for the review! I'm glad we were able to resolve the issue. Hope you're enjoying your mats!

“We really like the Exact Mat. This one was not the EXACT match that my previous ones were for our Toyotas. It's a 2016, so a little older model than we usually get. But it's good enough to refresh the interior of our car.”

Helpful Report

Hi Doris, Great to hear! We tried to reach out to assist with a replacement mat, but it appears you weren't in need at the time. Should there be anything we can do to help to make your experience 5 stars, please feel free to reach out to us. Have a great day!

“The mats are terrific and arrived in an organized, well packed manner. My measurements must have been off as most were slightly larger than our drawers.”

Helpful Report

Hi Nora, We're so glad to hear you love your mats! We have some great suggestions for making at-home adjustments, should you accidentally mis-measure. Please reach out to our support team so that they may assist (Support@exactmats.com) - thanks!

Hi Nora, So sorry to hear that your measurements were a bit off. We'd love to help! We have a quick solution we'd be happy to share - just email us at support@exactmats.com and we'll assist you with cutting it down properly. Thanks!

“Mats were are exact fit for my 2015 Tesla Model S 70D in the hatchback area. I needed to trim it back for a proper fit.”

Helpful Report

Hi Michael. We're sorry to hear your mat didn't fit perfectly. We attempted to reach you to assist with your order, but we're unable to get in touch with you. In the future, please contact us at support@exactmats.com for assistance. We're here to help. :)

“Great quality, length around head is a bit short. Barely had room to extend bigger on my four year old.”

Helpful Report

Thank you for your review. I'm sorry to hear you're having issues with your face shield. If you could, please give us a call or email us at support@exactmats.com to give us more info on the issue, that would be great. Thanks!

“I love the concept of this. The mats fit great and are of good quality. My only complaint is the smell. Over time it is not as bad, but I have had to leave the doors to my pantry and linen closet open to let it vent.”

Helpful Report

Thank you so much for your kind review. We're so glad you love the liners. In regards to the smell: What you're smelling os the off-gassing. This is typical of any plastic product. Our product's off-gassing is harmless, but those who are super sensitive to smells may notice it more than others. Think of it like a new shower curtain, which often has an odor for a while before the off-gassing slows down and stops. That said, we'd like to help troubleshoot to minimize the scent for you, so please reach out to our team at support@exactmats.com when you can. Thanks!

“The shield is very comfortable to wear. My only complaint is the slight visual impairment caused by looking through the very slightly wavy plastic.”

Helpful Report

Thank you so much for your kind review, Joy! We're happy that you're staying safe with our ExactMats/ExactMade face shield. Please note: Our shields were first and foremost designed to protect, with comfort in mind. If you haven't worn a shield in the past, you may not have much to compare it to, but I can assure you that our product is highly rated, and most importantly...protective. However, we've passed this feedback onto our product development team. Thanks again for your review! Stay safe!

“Really strong smell, so we could not use until they sat out several days. They were also folded in a box, so they had to be laid out flat to be able to wear them properly.”

Helpful Report

Hi Margaret. Thanks for your review! I just wanted to clarify that the scent you are smelling is 100% normal for vinyl products, however, not everyone is sensitive to the smell. The vinyl does something called off-gassing (something all plastics do). Every now and then we do hear from someone about the scent being powerful, but just like a new shower liner (also usually made from vinyl), those who are sensitive to the smell may need to air them out before use. I also wanted to assure you that your feedback has been forwarded to our production team in regards to your shields arriving folded. After laying out for a very short amount of time (laying them in the sun is one option), they should be usable. But if you run into any other issues, please feel free to give us a call. Your happiness is very important to us. Thanks!

“On the whole, the face shields are very comfortable to wear and the length is long enough for me. It's a bit short for my husband, who has larger features. There's a small amount of visual distortion, but not enough to worry me.”

Helpful Report

Hi Wendy. Thanks so much for your review! I'm sorry to hear the shield is a little short on your husband. We actually do offer a 10.5" long shield if your husband is in need of a longer option. :) Thanks again! Stay safe out there!

“Thanks for shipping the masks so fast. I had my order in 3 days. The masks worked great for what I needed it for.”

Helpful Report

Thanks for the great review! We're so glad you love the face shields and that you're happy with your order. :) Enjoy and stay safe!

“I was expecting to receive a print out with the mats indicating where each mat went. Instead, the mats were all marked with tags (A1, A2, B1, etc). Luckily, I was able to guess the correct location for the mats.”

Helpful Report

Hi Lynda, Our sincerest apologies if your location guide, which is to accompany the labels on the mats, was missing. That's not typical, and something we would have been more than happy to assist with. That said, in the future, if you notice anything is missing or is incorrect, please contact us immediately. We save all location guides and can easily email a copy to you :). Thanks and have a great day!

“Excellent product. Had/have them on last two vehicles purchased. Tried to order (online) new mats as soon as new car delivered. Had difficulty using online order system. Had to call company to make the purchase. Other than this ordering "hiccup", everything super.”

Helpful Report

Thank you for the constructive feedback, David! We are always looking to improve our customers' online experience

“There r a few mats that do not fit properly in one car. The Mats in the other car r perfect”

Helpful Report

Hi Lawrence, I am happy that we were able to get this issue resolved by sending you the correct mats. Thanks again!

ExactMats is rated 4.8 based on 2,052 reviews