Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

“Did not fit properly in my Mercedes 2022”

“Extremely upset. We paid for the white glove service, the organizer came out and measured, then we were sent the wrong size mats. The owner got in contact with us, all apologetic, saying they were going to replace the mats, and then ghosted us and never sent replacements.”

Helpful Report

“Won't stick to my carpet. Bunches up when I wheel on it as I'm in a wheel chair.”

Helpful Report

Thank you, Marlyse, for your review. We're so sorry to hear you are unhappy with your order, Steve. As a customer-centric company, that's certainly not what we want! Looking at your order, we can see you ordered our cleated material, CarpetShield, which is made for carpet runners and the like. However, it sounds like you are using it under a rolling desk chair - something we do not recommend as it was not designed for this purpose. As the product was designed for runners, it is not as rigid than those made specifically for use as desk/chair mats, and because of this, if used in this manner, can cause bunching like you are experiencing. We hope this information is helpful. There's a bit more information in this on our website FAQs, but if you have any questions, please don't hesitate to reach out to us for assistance. Thanks!

“These mats are not what we expected at all. He wanted the Lexus logo on the mats and thought they were on there. He is very disappointed with the mats. He told me he wanted them for Christmas and needless to say, he was very disappointed come Xmas morning. And we can’t return them! What?! Your return policy is no returns? Good luck with that! I will never buy from you again, and I will be sure to make that known to everyone I know and then some.”

Helpful Report

We're so sorry to hear you were expecting your mats to have a logo on them. We do not offer mats with logos on them, but rather, our products are so clear that you can see your original mats through them! Many of our images show our clear mats on top of the original floor mats (what they are made to cover), which sometimes includes the logo. To clarify though, while we do not offer returns on custom products, we do offer returns on auto mats. It looks like our team attempted to contact you a few times but were unable to reach you. If you would like further assistance, please do not hesitate to reach out to our Support Team: Support@ExactMats.com. Thanks!

“Ordered a clear table mat for our breakroom table. We didnt even get it out of the box and it was all scratched. We had to use several weights over the weekend to flatten the mat out so that it would lay correctly on the table. We then bumped it into a painted door frame while moving it into the next room. The paint came off of the door frame and is now a permanent resident on top of the mat. We used the table top for lunch that day, and now there are permanent scratches across the table mat from simply moving plates/silverware. I would not recommend this low-quality product to anyone.”

Helpful Report

We're so sorry to hear you were having issues with your mat. That's certainly not what we want. We attempted to contact you a few times but were unable to reach you. It sounds like you may have received material with prior damage (not typical, and something we'd like to assist with), and that the product purchased may not have been the most ideal for the use-case. That said, please reach out to us if you would like further assistance.

“Looks very cheap on our kitchen table. I don't think these types of mats are good on dark wood. There is too much of a contrast. It also reflects that light very weird. Since it's custom sized, it's not returnable which is a huge bummer. I also can't submit photos because this website is so slow to upload them.”

Helpful Report

We're very sorry to hear that you are unhappy with your product. While we advertise this product as glass-like and reflective, we do understand that our Crystal product isn't the perfect fit for every surface type. It looks like you've already spoken with our Support Team, who resolved the issue. We're glad we were able to assist.

“awful they were not cut for my 2016 Patriot”

Helpful Report

Hi Leonard, we're so sorry to hear your mats are not fitting properly! That's definitely not what we want! We attempted to reach out to you to assist, but were unable to reach you. We'd love to assist you, so when you're ready, please reach out to our Support Team (Support@ExactMats.com). Thank you in advance and have a great day!

“I purchased the ExactMats to protect the top and space underneath my coffee table while still being able to show the wood design on the top. However, neither mat sticks to the wood, especially around the edges and corners; it does not lie down completely and also slides around some. Also, the way you cut the corners is not the way shown on your website. Instead of cutting the way I described in my order, you simply cut a straight line (You snipped off a triangle instead of a square) It was a waste of money and my table is still not adequately protected.”

Helpful Report

Hi Karen, From what we can see, it looks like there were a couple issues related to this order that we were able to resolve. Unfortunately, we have been unable to reach you to confirm all issues are taken care of with the replacement we sent out, but we do hope it's working for you! Please let us know if there is anything else we can do to assist. Thanks!

“Terrible. It sank into the carpet where the chair's wheels are so I can't move the chair, which is why I bought it in the first place.”

Helpful Report

Hi Benjamin, We're so sorry to hear you are not happy with your ExactMats/ExactMade product. As a customer-centric company, we truly care about our customers' experiences, so this is certainly not what we want! Taking a look at your order, it looks like you purchased our regular Riverstone material. From your review, it sounds like you were intending to use it as a chair mat on carpeting. Unfortunately, this is not something we recommend for our product as the material is less rigid than those intended for chair mat use on carpeting. Our regular Riverstone and Crystal materials (with no cleats) are great options for hard floors, but we do not recommend any of our materials for use on carpeting, especially underneath desk chairs, due to the issue you're experiencing. There are a few places we mention this on our website but we will definitely take your feedback into account and consider where else we may be able to offer this information on our website. We apologize for the inconvenience.

“I've used you for years. I was completely satisfied until I received my latest order. $60 for one-floor mat that constantly slips toward the gas pedal is unacceptable. Why did you sell me a mat that has no way to attach to the floor grommets?”

Helpful Report

Hi John, We're very sorry to hear you had a poor experience with your recent order. It looks like we reached out to try to assist and diagnose the concern/issue, but we were unable to reach you. From the limited information we have on the issue, we've considered what may be causing the issue and we think we can see the issue. It looks like you purchased an overlay mat. These mats are meant to go on top of the OEM carpeted mat. However, most OEM locking mechanisms will not accommodate the thickness of 2 mats. This is why our mats have superior gripping technology. However, if you are using this mat straight on the floor of a vehicle, you may find slippage as this was not its intended use. That said, if you are looking for a replacement mat, we suggest our "X-Edition" mats, which are made to be replaced, and has supporting locking mechanisms to fasten the mat to the vehicle's flooring.

“Poor quality. The cut was slightly off. The mat came with some scratches on it already. I have had better cutting my own from Walmart.”

Helpful Report

Hi Joseph, We're sorry to hear your mat was not fit to spec and that you had scratches. That's definitely not normal, and certainly not what we want! It looks like you chatted with our team and that we offered a replacement, but you were not interested in going through the process at that time. Should you change your mind, please don't hesitate to reach out to our Support Team again. Thanks!

“Permanent water marks 👎. Outdoor table👎”

Helpful Report

Hi Susan, Thanks for your review. We're so sorry to hear you experienced issues with your order. That's certainly not what we want! We attempted to reach out to assist, but unfortunately, did not hear back. If you change your mind and would like assistance, please reach out to our Support Team (Support@ExactMats.com). Thanks in advance!

“Mat delivered was certainly not "exact" and effort to correct it have resulted in silence from Customer Service. Have given up.”

Helpful Report

We're so sorry to hear your mat was not an exact fit. That's certainly not what we want. It looks like our Support Team was able to assist. We're so glad we were able to resolve the issue. Thanks and have a great day!

“I can't believe your customer service is this bad. This is my 2nd order and my last! I spent $75 on a mat that will just get thrown in the garbage. I'm sure this review will not be seen. I will post my own review elsewhere!😡”

Helpful Report

We're so sorry to hear you had any issues with our Customer Service and product. That is not typical, and certainly not what we want! We've attempted to reach out to you to assist but have been unable to reach you. For help on this order, please reach out to our Support Team at Support@ExactMats.com. Our team is very customer-centric and will get you taken care of. Thanks and have a great day!

“There is a serious problem with the delivery of goods. I paid an extra fee to receive the item quickly, but the item took two weeks. Even though the delivery came late, they did not tell me anything about it and did not refund the extra charge.”

Helpful Report

Hi Cha, We are so sorry you had an issue with your order. It looks like we fulfilled your order within 3 business days. Tracking also shows the item as delivered within 3 business days. We attempted to reach out to assist, but were unable to reach you. Should you be interested in assistance, please reach out to us at Support@exactmats.com. Thank you!

“We were actually disappointed in this. We really thought it would be thicker, but it isn't. It seems to be a pretty expensive purchase for wht it is. Are we able to return this product?”

Helpful Report

Hi John, We're really sorry to hear you are unhappy with your purchase. It sounds like you may have purchased our thinner, 40Mil option. We do not recommend this thickness for use as table covers, so it sounds like this may be the issue. If you are interested in purchasing the correct thickness, we welcome you to reach out to Support@Exactmats.com so that we may assist.

“Want to send my mat back. No return slip provided.”

Helpful Report

Hi Richard, We are sorry to hear that you want to return your custom-made mat. That's not what we want at all. Due to the nature of customizations, returns are not possible on custom-made items. Of course, if you believe there was any kind of error on our end, we definitely want to look into that as we offer a guarantee on all of our products. Please reach out to our Support Team for assistance (Support@exactmats.com) so that we may assist as soon as possible. Thanks!

“CHEAP, WORTHLESS, WASTE OF MONEY, SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Michael, We are so sorry to hear you are unhappy with your order. We're unsure of exactly what happened, or what you disliked, but if you believe there was any kind of error or issue, we would welcome you to reach out to our Support Team for assistance. As a company that is consistently rated 5-stars, our customer's experience is definitely top of mind! Rest assured, if there's anything we can do to help, we will! Thank you.

“Nothing Exact about the product. Very disappointed. Cut 1/4 short. Expensive. Slow delivery”

Helpful Report

Hi Anand, We're so sorry you had a poor experience. That's definitely not the norm and not what we want to hear - after all, our customers are everything to us and we want every order that goes out to be just right. That said, we have tried to reach out to you to assist, but have been unable to reach you. Please reach out to our support team (support@exactmats.com) at your earliest convenience so we may look into a quick resolution. Thanks in advance and have a great day!

“TOOK A LONG TIME TO GET MY PRODUCT”

Helpful Report

Hi Vitaly, We are so sorry to hear your order took longer than expected to arrive. Normally, we do produce and ship very quickly. However, we'd like to clarify that, due to national supply chain issues, we did experience a temporary backorder for some of our products recently. However, all related orders were placed on a priority list and were fulfilled as quickly as possible. Notices were posted on each product affected, but it sounds like you may not have seen it, so we'll pass feedback over to our web team regarding this as we definitely want to ensure our customers are seeing our notices. We hope this information is helpful. Once again, we're very sorry for the inconvenience this may have caused. Have a great day!

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats Reviews