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ExactMats Reviews

4.8 Rating 2,039 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

4.8

Based on 2,039 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 27th March 2024

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ExactMats 5 star review on 24th March 2024

ExactMats 5 star review on 24th March 2024

ExactMats 5 star review on 1st March 2024

97

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the ExactMats to protect the top and space underneath my coffee table while still being able to show the wood design on the top. However, neither mat sticks to the wood, especially around the edges and corners; it does not lie down completely and also slides around some. Also, the way you cut the corners is not the way shown on your website. Instead of cutting the way I described in my order, you simply cut a straight line (You snipped off a triangle instead of a square) It was a waste of money and my table is still not adequately protected.”

“Terrible. It sank into the carpet where the chair's wheels are so I can't move the chair, which is why I bought it in the first place.”

Hi Benjamin, We're so sorry to hear you are not happy with your ExactMats/ExactMade product. As a customer-centric company, we truly care about our customers' experiences, so this is certainly not what we want! Taking a look at your order, it looks like you purchased our regular Riverstone material. From your review, it sounds like you were intending to use it as a chair mat on carpeting. Unfortunately, this is not something we recommend for our product as the material is less rigid than those intended for chair mat use on carpeting. Our regular Riverstone and Crystal materials (with no cleats) are great options for hard floors, but we do not recommend any of our materials for use on carpeting, especially underneath desk chairs, due to the issue you're experiencing. There are a few places we mention this on our website but we will definitely take your feedback into account and consider where else we may be able to offer this information on our website. We apologize for the inconvenience.

“I've used you for years. I was completely satisfied until I received my latest order. $60 for one-floor mat that constantly slips toward the gas pedal is unacceptable. Why did you sell me a mat that has no way to attach to the floor grommets?”

Hi John, We're very sorry to hear you had a poor experience with your recent order. It looks like we reached out to try to assist and diagnose the concern/issue, but we were unable to reach you. From the limited information we have on the issue, we've considered what may be causing the issue and we think we can see the issue. It looks like you purchased an overlay mat. These mats are meant to go on top of the OEM carpeted mat. However, most OEM locking mechanisms will not accommodate the thickness of 2 mats. This is why our mats have superior gripping technology. However, if you are using this mat straight on the floor of a vehicle, you may find slippage as this was not its intended use. That said, if you are looking for a replacement mat, we suggest our "X-Edition" mats, which are made to be replaced, and has supporting locking mechanisms to fasten the mat to the vehicle's flooring.

“Poor quality. The cut was slightly off. The mat came with some scratches on it already. I have had better cutting my own from Walmart.”

Hi Joseph, We're sorry to hear your mat was not fit to spec and that you had scratches. That's definitely not normal, and certainly not what we want! It looks like you chatted with our team and that we offered a replacement, but you were not interested in going through the process at that time. Should you change your mind, please don't hesitate to reach out to our Support Team again. Thanks!

“Permanent water marks 👎. Outdoor table👎”

Hi Susan, Thanks for your review. We're so sorry to hear you experienced issues with your order. That's certainly not what we want! We attempted to reach out to assist, but unfortunately, did not hear back. If you change your mind and would like assistance, please reach out to our Support Team (Support@ExactMats.com). Thanks in advance!

“Mat delivered was certainly not "exact" and effort to correct it have resulted in silence from Customer Service. Have given up.”

We're so sorry to hear your mat was not an exact fit. That's certainly not what we want. It looks like our Support Team was able to assist. We're so glad we were able to resolve the issue. Thanks and have a great day!

“I can't believe your customer service is this bad. This is my 2nd order and my last! I spent $75 on a mat that will just get thrown in the garbage. I'm sure this review will not be seen. I will post my own review elsewhere!😡”

We're so sorry to hear you had any issues with our Customer Service and product. That is not typical, and certainly not what we want! We've attempted to reach out to you to assist but have been unable to reach you. For help on this order, please reach out to our Support Team at Support@ExactMats.com. Our team is very customer-centric and will get you taken care of. Thanks and have a great day!

“There is a serious problem with the delivery of goods. I paid an extra fee to receive the item quickly, but the item took two weeks. Even though the delivery came late, they did not tell me anything about it and did not refund the extra charge.”

Hi Cha, We are so sorry you had an issue with your order. It looks like we fulfilled your order within 3 business days. Tracking also shows the item as delivered within 3 business days. We attempted to reach out to assist, but were unable to reach you. Should you be interested in assistance, please reach out to us at Support@exactmats.com. Thank you!

“We were actually disappointed in this. We really thought it would be thicker, but it isn't. It seems to be a pretty expensive purchase for wht it is. Are we able to return this product?”

Hi John, We're really sorry to hear you are unhappy with your purchase. It sounds like you may have purchased our thinner, 40Mil option. We do not recommend this thickness for use as table covers, so it sounds like this may be the issue. If you are interested in purchasing the correct thickness, we welcome you to reach out to Support@Exactmats.com so that we may assist.

“Want to send my mat back. No return slip provided.”

Hi Richard, We are sorry to hear that you want to return your custom-made mat. That's not what we want at all. Due to the nature of customizations, returns are not possible on custom-made items. Of course, if you believe there was any kind of error on our end, we definitely want to look into that as we offer a guarantee on all of our products. Please reach out to our Support Team for assistance (Support@exactmats.com) so that we may assist as soon as possible. Thanks!

“CHEAP, WORTHLESS, WASTE OF MONEY, SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Michael, We are so sorry to hear you are unhappy with your order. We're unsure of exactly what happened, or what you disliked, but if you believe there was any kind of error or issue, we would welcome you to reach out to our Support Team for assistance. As a company that is consistently rated 5-stars, our customer's experience is definitely top of mind! Rest assured, if there's anything we can do to help, we will! Thank you.

“Nothing Exact about the product. Very disappointed. Cut 1/4 short. Expensive. Slow delivery”

Hi Anand, We're so sorry you had a poor experience. That's definitely not the norm and not what we want to hear - after all, our customers are everything to us and we want every order that goes out to be just right. That said, we have tried to reach out to you to assist, but have been unable to reach you. Please reach out to our support team (support@exactmats.com) at your earliest convenience so we may look into a quick resolution. Thanks in advance and have a great day!

“TOOK A LONG TIME TO GET MY PRODUCT”

Hi Vitaly, We are so sorry to hear your order took longer than expected to arrive. Normally, we do produce and ship very quickly. However, we'd like to clarify that, due to national supply chain issues, we did experience a temporary backorder for some of our products recently. However, all related orders were placed on a priority list and were fulfilled as quickly as possible. Notices were posted on each product affected, but it sounds like you may not have seen it, so we'll pass feedback over to our web team regarding this as we definitely want to ensure our customers are seeing our notices. We hope this information is helpful. Once again, we're very sorry for the inconvenience this may have caused. Have a great day!

“It does not fit.”

Hi Michelle, So sorry you experienced an issue with fit. That's definitely not what we want. Our team mentioned they did get you taken care of and the issue resolved. I'm so glad! Hopefully we were able to make your experience a much better one! Thanks again for your review! Have a great day!

“Not at all what I expected. For the price I was thinking something like weather tech Instead of a piece of plastic dug runner”

Hi Ted. We're so sorry to hear you are not liking the auto mats you recently ordered! It sounds like you may not like the look of the mat, but we assure you, the quality is there. In fact, we have have hundreds of 5-star reviews for our auto mats, on a variety of sites - both our clear mats, and our black X-Mats. That said, you can also return your order if you feel it doesn't meet your needs. If you're interested in doing so, please reach out to us at Support@exactmats.com.

“My mats did not fit. I am waiting on a credit for the set I had to return.”

Hi Cathy. I'm so sorry your mats did not fit. Sadly, we were unable to reach you to troubleshoot, but we've gone ahead and credited your order. Should you want to give us a shot again (we hope you will), we welcome you to give us a call to assist. Thanks!

“I purchased a set of your “exact mats” as a Christmas present for my wife’s Cadillac to save the carpeted floor mats from being damaged or getting dirty from dirty shoes etc... Once I received these in the mail (very fast shipping) I was immediately disappointed in seeing that these mats are nothing more than plastic office flooring one would use to set a rolling office chair on or a desk to keep from indenting the carpet in an office setting (which I have under my desk at work!) these are not something I would choose to put in a nice vehicle and DEFINITELY not something for someone to give as a gift at Christmas time. If I had any idea that I’d be getting something as ridiculous as cut office flooring than I would’ve saved myself the aggravation and DEFINITELY purchased something much nicer. I literally can not be more disappointed.”

Hi Greg, I am sorry to hear you are dissatisfied with our product. If you are not happy with our product, you can return it as we have a 30-day money-back guarantee on all our products. If this interests you, please email support@exactmats.com for further instruction. Have a great day, Ben Reimers Director of Customer Support

“Mats didn’t fit. Not made for my vehicle. Very disappointed after high expectations. Don’t seem worth the money.”

Hello, I am sorry to hear that you are dissatisfied with your recent order. If your mats didn’t fit your vehicle, we wish to rectify the issue ASAP. If you send me some quick pics of the mats you were sent, I will be able to further diagnose the issue and send out the correct mats ASAP. Please email the photos to support@exactmats.com Again, we apologize for the inconveniences of this matter Let us know if you have any questions or additional concerns. Have a great day Ben Reimers Director of Customer Support

“I am quite disappointed. The mats fit properly....giving me some satisfaction at the outset. But since then, the mat on the driver's side has been sliding up until it is dangerously impeding my access to the pedals. Obviously, it has the grippers presumably designed to adhere to the flooring carpet...but they don't! I have removed the driver side mat...and will discard it...and look elsewhere for one that works... Sorry, but you asked.”

Hi Keith, I’m sorry to hear you are disappointed with our product. Unfortunately, some carpet mats are not thick enough to properly support ExactMats without additional security. However, we do offer clear clips that are intended to further secure the Exactmat to the carpet mat. In your order, you should have received two clips in the box to be used for that purpose. If you do not have the clips, I can send you some tomorrow afternoon. We want to do all we can to ensure you are satisfied. Let me know and have a great night

“Couldn't use my discount coupon”

Hi Samuel, I double-checked your order, and it appears you successfully applied the 'SAVE10' (10% Off) code to your order. If you need additional confirmation, please email support@exactmats.com. Have a great day, Ben Reimers Exactmats Customer Support

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ExactMats is rated 4.8 based on 2,039 reviews